Jim Pattison Toyota Victoria

Bought a new car, horrible Audio- visual system, no GPS, has to have your own iPhone or other to even get any map data at all. The system has all kinds of completely useless data and has a manual almost as has to have your own iPhone or other to even get any map data at all. The system has all kinds of completely useless data and has a manual almost as big as the manual for the car itself. Dat on how to drive & how you are driving is a part of it also - Completely unnecessary & offensive! Zero help with getting it changed, just an offer to have an "expert" run me through the system, when I really want to get rid of it altogether! If I don't get some progress on this I will be looking to get a different car altogether! More

3 Service intervals, not a single one went as it should. 1st interval saw the car being washed when I asked specifically for it not to be. Ended spending a day taking out the swirls out fo the paint. 1st interval saw the car being washed when I asked specifically for it not to be. Ended spending a day taking out the swirls out fo the paint. 2nd one saw my car getting something looked at, then charged for time w/o telling me. Was told to 'go to the place that fixed it to get your money back'. I replied to an email from the management when asked about satisfaction, and they offered to include my next interval to make up for the expense (good point on them). 3rd interval was the worst. The car was filthy inside after receiving it. The mats are usually sprayed down and cleaned (it is a nice touch). Nope. Nothing. The things that went wrong on this one were as follows: 1. Car was washed when I explicitly asked them not to wash it. When I saw the car, I had to go downstairs and ask them why. They said the brushes were changed recently so there should not be any new scratches on the car. We had to do a walk around, but in reality, the scratches give it that swirly look in the sun which I avoid. 2. The car was not cleaned at all inside. It was filthy. I ended up detailing it myself. 3. I asked to have the engine bay cleaned. It was not. I went back down and asked if they could do it, so the person at the reception sprayed the engine down with water. She said they were not permitted to use a degreaser and water was OK. 4. I am not sure they rotated my tires. I put tape on the wheels and they didn't move. 5. No grease spray on the joints, door latches...nothing. From what I could tell, they filled out a chart, cleaned my car and returned it to me in a condition I specifically asked them not to. I am somewhat torn. I loved the service at Lexus, but it has become a consistent pattern at this dealership that the personnel really do not really care. Can I blame them? Not really. But it really sucks as the only reason I go for these no-oil-change intervals is to keep my warranty in order. I cannot really recommend this dealership. Though they have reached out in the past and tried to make it right, it's the people who work on your car are either completely incompetent or ambivalent towards your ride. Neither is a very promising prospect. Outside the standard and obligatory 'we appreciate your business and try to do our best....etc, etc...', there is not much we can do other than minimize the damage and try to limit our expectations (and hopefully have them do what they are supposed to do). My two cents.... More

I’ve just purchased my first brand new truck ( 2022 Tacoma ) a few weeks before my 42nd birthday - good things come to those who wait ! I was assisted by Rhys Tosczak and his easy manner backed by kno Tacoma ) a few weeks before my 42nd birthday - good things come to those who wait ! I was assisted by Rhys Tosczak and his easy manner backed by knowledge of product made for a super stress and pressure free experience. Like everything else the auto market has gone completely nuts. Although obviously busy, Rhys still made me feel like I was a priority and made himself available to answer any and all questions I had. My purchase experience was first class right from the sales team through to the insurance provider at the end of it all. Would definitely recommend. More

I purchased a Toyota Prius from Jim Pattison Toyota Victoria and was getting my regular schedule servicing done when my bill was a $100 higher than a stander check with oil change. When I asked why the Victoria and was getting my regular schedule servicing done when my bill was a $100 higher than a stander check with oil change. When I asked why they informed me that it was my 35k inspection and maintenance and it was a lot more work. The person at the front desk told me the lubed and oils my cv joints etc. and som other things that are not needed on I hybrid. So I paid informed them that this was absolutely crazy and left. I will never buy a car from them again. I like Toyota but will travel as far as I have to not to deal with Jim Pattison Toyota again. More

Rhys Tosczak ensured I had a great experience purchasing a vehicle from the Jim Pattison Toyota Victoria Dealership. Rhys was very knowledgeable and thorough. He followed through on all commitments, going a a vehicle from the Jim Pattison Toyota Victoria Dealership. Rhys was very knowledgeable and thorough. He followed through on all commitments, going above and beyond to assist me and find a vehicle that was not only within my budget but ideally suited my needs. More

We recently bought a used Lexus RX 350 here and we were so impressed by the professional, polite and friendly service we received. Our sales agent was Robert Nessel and he was nice and low key and not at a so impressed by the professional, polite and friendly service we received. Our sales agent was Robert Nessel and he was nice and low key and not at all an aggressive car salesman, that we have run across in past experiences. We felt very comfortable and well looked after by him and everyone we dealt with. The staff there seem happy, which is a good sign. More

Tom Iliopoloulos made shopping for a vehicle fun! I Tom Iliopoloulos made shopping for a vehicle fun! I love, love, love my brand new Toyota Tacoma truck. I wasn't sure what colour I wanted but landed Tom Iliopoloulos made shopping for a vehicle fun! I love, love, love my brand new Toyota Tacoma truck. I wasn't sure what colour I wanted but landed on army green - such a fabulous colour - after Tom showed me someone else's truck that had just arrived! Thanks Tom for keeping me informed every step of the way and providing phenomenal service! More

Abysmal service coupled with rude and careless treatment in the service department at JP Toyota. This 7 time, new-model Toyota buyer has bought her last Toyota due to my experience today. I’ll be sure to le in the service department at JP Toyota. This 7 time, new-model Toyota buyer has bought her last Toyota due to my experience today. I’ll be sure to let my friends, family and followers know too, that Toyota no longer stands by it’s products. As a business owner for many years, it’s common knowledge that a little goodwill goes a long way in retaining loyal customers. Manipulating a customer into giving a no-warranty answer to a loaded question is a pretty shady business practice too. Disgruntled does not begin to characterize this ex-Toyota buyer’s current mood. p.s. warning to anyone considering a Toyota C-HR. They might be cute, but they have issues! And the JPT service department’s response to the myriad discussion forums about these issues are “First I’ve heard of it.” And “Don’t believe Google!” Back your products Toyota Canada! And train and instruct your service providers to do the same. absolutely pitiful. More

Hi, Lots of great inventory, The customer service was Hi, Lots of great inventory, The customer service was very Good we had Lorenzo from the Lexus dealership assist us . He was very amiable and helpful Hi, Lots of great inventory, The customer service was very Good we had Lorenzo from the Lexus dealership assist us . He was very amiable and helpful. my daughter was happy with the purchase. So great job Toyota Harold Rosenberg More

Cohan Sassaman was an absolute pleasure to work with. I felt his sincerity. He truly cared and worked very hard to find me exactly what I wanted and needed. He knows his products very well. What a true pr felt his sincerity. He truly cared and worked very hard to find me exactly what I wanted and needed. He knows his products very well. What a true professional. The family is so happy with our new Sienna. Giles from finance was also a pleasure and made everything clear and understanding. The in house insurance was a icing on the cake. A credit to you as well Jesse. (Manager) It all starts from the top. I will highly recommend Jim Pattinson to everyone. You have won a lifetime customer. Thank you again. Zohar Stefanic More