36 British Columbia Toyota Dealers

The service was great and staff helpful and professional - H2maclennanheather

The service was great and staff helpful and professional . My car looks new w again

these guys honor their works, I like to deal with honest - matthew

these guys honor their works, I like to deal with honest and responsible people, glad that I chose to buy my new rav4 from them. I already left a review earlier for new purchase. This review is for services.

Shiv was awesome to work with. - kimchiang

Shiv was awesome to work with. Super accommodating and worked hard to get the deal done. Would highly recommend him

Purchased a new 4 Runner with Platinum trim package. - bjdumonceau

Purchased a new 4 Runner with Platinum trim package. Worked with outstanding Product Advisor Tala Crossley. Excellent product knowledge, took the time to explain many of the features of the vehicle and implemented others as well. Best customer service I have experienced buying a new vehicle. Thank you Tala.

I was quoted $149. - Amir

I was quoted $149.95 + tax for an oil change. After the service was completed, an extra $ was added to my bill as “SS.” This fee was never disclosed or explained to me before the work was done. When I asked about it, the Service Manager (Ammar Ahmed ) told me “SS means shop supplies and you have to pay,” in a rude and unprofessional manner. Customers should not be expected to understand internal dealership abbreviations, and extra charges should always be clearly disclosed upfront. Transparency and basic customer service were missing here. I won’t be returning and wouldn’t recommend this service department.

Our family had the pleasure of working with Phillip Mai - Judie R

Our family had the pleasure of working with Phillip Mai twice - May of 2024 and October of 2025. Both times he was very pleasant, never pushy, and he understood what we wanted and was very helpful in us getting two great used certified Corollas - a sedan and a hatchback. I would recommend him to everyone. Thank you, Phillip. And I will also mention that the rest of the staff we worked with were also very nice.

I had a very good experience at Burnaby Destination. - Genova

I had a very good experience at Burnaby Destination. The staff were friendly, and the advisor who assisted me during my first oil change was very pleasant and helpful.

I had such a positive experience! - srbfrick

I had such a positive experience! I would like to thank everyone at Langley Toyota for being so kind and respectful through the whole process of purchasing our car. Even though the dealership was very busy and I was buying a 2014 Toyota Prius C, everyone treated us as if we were buying a brand new high-end Toyota. I really appreciate how pleasant and positive and respectful ALL of the various people were (we interacted with 8 people!) from Gavin to Crystal and everyone in between. They did a fantastic job of the detailing too! It's only been two days, but I am happy so far with my first Toyota!

Michael Beck was very professional and understanding - salimm

Michael Beck was very professional and understanding about my service issue. Michael explained to me very kindly and knows his job very well Michael is very good at what he does. Thank-you

Excellent experience with the sales team. - Carla

Excellent experience with the sales team. Really appreciated how Vik answered all of our questions with excellent product knowledge and provided a no-pressure sales environment. This is our fourth Toyota from Vernon Toyota. We highly recommend Vik and the Team. (We travel from another city to purchase from this dealership).

They need to fire most of their staff and re-hire. - Joelle

They need to fire most of their staff and re-hire. I've never experienced such dishonesty before at a place that is supposed to be reputable and trustworthy. I wasn't able to open the doors using my fob on my prius and brought my fob in to the parts department to have the batteries replaced hoping that was all that was needed. They said they put new batteries in and told me it was free of charge. Unfortunately the doors still wouldn't open which led me to make an appointment to get a new fob. I was quoted over the phone $400.00 but when I showed up to the appointment, they gave me a quote of $600.00. So I left and didn't go back. I recently went away and left my car at my friend's house. He put in new batteries and told me my doors work just fine. I'm so upset! I can't believe they would have lied to me about this. The inconvenience it has caused is inexcusable. I will never go back there again! Absolutely disgusted with the staff there.

They had a car I wanted to buy and a salesman that wanted - keltoi37

They had a car I wanted to buy and a salesman that wanted to sell it to me. Magic!

This text is to provide details regarding my recent visit - s_feleke

This text is to provide details regarding my recent visit so you can better understand my concerns. I booked an appointment to have several issues checked and addressed, including dim headlights, brake repair, wiper blade replacement, and underbody shield repair. During the visit, I was informed that parts were not available for the underbody shield and the wiper blades. While I understand that parts availability can be an issue, no alternative solution was offered, such as scheduling a return visit once the parts became available. Regarding the brakes, I was advised that the front drums, calipers, and pads required replacement. For the dim headlights, the initial inspection report suggested the issue might be related to a daylight control module that was installed when the vehicle was brought into Canada. However, when I picked up the vehicle, I was told that the issue was “somehow fixed” and that there was no longer a problem. In reality, only two light bulbs were replaced, and I was charged $212 for this service. I was also advised to take the vehicle to Canadian Tire for further assistance. This outcome was not what I expected from a Toyota-authorized service provider. My expectation was that the service department would fully investigate the issue and provide repair and replacement recommendations in line with Toyota manufacturer maintenance guidelines, as I have experienced in previous visits. If the issue could not be properly resolved, I would have appreciated clear guidance and a recommendation to return at another time. Overall, my customer service experience was average, but the lack of clear communication, incomplete resolution of concerns, and redirection to a non-authorized service provider were disappointing. I hope this feedback helps improve future service experiences.

Had a bad experience with Services area. - tg_mota

Had a bad experience with Services area. I’ve come to my appointment due to a noise in my car and after a few hours the responsible person gave me the feedback that the problem was the engine mount and it would be done. Everything was fine and I went home to pick up the car the next day. After some time on the next day, the service person texted me saying that instead of changing the engine mount I’d have to replace many other undercarriage parts and the cost (that was covered by warranty at the beginning) would now be $8,000 (EIGHT THOUSAND DOLLARS). Now explain something to me: how can a service area professional say that an engine mount needs to be replaced if they didn’t even check underneath the car?? How come a professional company like TOYOTA give me such a wrong information making me go home calmly and then changing the WHOLE STORY and charging me $8000? Regardless of the end of this shameful story for your SERVICE DEPARTMENT, please be aware of how you do your services so that you can be more respectful to your clients, since you are representing a great brand like Toyota. Changing now to 1 start because after all that, when I called the body part shop the staff had zero empathy to try to solve any problem AND ASKED ME TO CALL SOMEWHERE ELSE. Great job you’re doing here Toyota. 👍🏼

My husband and I recently purchased a car from Bridger at - Travel Freedom

My husband and I recently purchased a car from Bridger at this dealership. He was very professional and kind, and took the time to find out about our lifestyle needs. It had to be a thoughtful decision to move my husband, as a long time "big truck" person, into a Highlander Platinum SUV which we are extremely happy with for our future travel needs. We also received a good trade in value for our existing truck. We had a stress free experience, and appreciated being treated respectfully as a potential long term business client, not just a transactional sale.

The worst service I've ever experienced. - mahdiz

The worst service I've ever experienced. My car was cleaner before the service. Also, Bryan, the representative, is quite disrespectful.

I was so overwhelmed with most amazing purchase - yosybarr

I was so overwhelmed with most amazing purchase experience. Tre was the most kind, respectful, Sales representative I’ve ever had. He was new to the game but just WOW, hey Toyota he is an amazing asset to your team. He went above and beyond always keeping me up to date with my purchase. If he didn’t know the answer he went out of his way to get the info and get back to me. Thank you Tre 😊, and of course I would like to thank the other Tre in finance, you were fabulous. To the two Tre’s I am so grateful that you were the team to help me get to the finish line. Kathleen

We took our 2005 Camry in to get the door locks fixed - don.dolphin

We took our 2005 Camry in to get the door locks fixed with the fob. After paying $180 per hr. to diagnose the problem they wanted me to pay $946 for parts up front. I was concerned so I asked to speak to the mechanic who diagnosed the issue and he assured me he was 99.9% sure this was the problem. Turns out he misdiagnosed the problem. I am out $1250 and no fix and I went on line to see this is a common problem with all Toyota so much so Lemon Law is trying to secure a class action lawsuit against Toyota. Service Manager accepts no responsibility and wanted me to pay more for further diagnosis. Pathetic service. Never go near this dealer !!

We recently purchased a 2022 Toyota Venza and had an - ernesto.obieta

We recently purchased a 2022 Toyota Venza and had an amazing experience thanks to Mr. Eman Raguin. He made the entire process smooth and stress-free, guiding us every step of the way. His service was truly outstanding and exceeded our expectations. We are extremely happy with our new vehicle and the exceptional service we received. Highly recommended Mr Eman and Toyota Regency Vancouver!

We had the pleasure of dealing with Alex in sales and he - suebeeseed

We had the pleasure of dealing with Alex in sales and he was great! Knowledgeable and engaging. We felt like we were dealing with a friend not a pushy salesman. Would definitely recommend him! Ryland in finance made the whole procedure smooth and effortless. Thanks Duncan Toyota!

Lee Macdonald did an amazing job of selling us our first - karlamac7

Lee Macdonald did an amazing job of selling us our first EV and explaining how everything works. We had a very positive experience at Nanaimo Toyota!

Great experience, professional staff and friendly support... - B. Ghashghaee

Great experience, professional staff and friendly support and service. They gave me a peace of mind and left me alone with car to decide which I never seen this in any other dealerships. Usually they stick with you like glue until your brain is washed and getting numb. But in valley Toyota you are absolutely free and comfortable. Manager of used department Dustin he is well educated and knows how to run the business. I do appreciate all the staff kindly specially Shauna. Highly recommended Vally Toyota in Chilliwack ,BC.

The owner of this dealership changes deals without - DonnaM

The owner of this dealership changes deals without discussion, is comfortable ignoring requests for communication, assumes sales and service income while ignoring clients. The staff is comfortable treating long term clients rudely or with a “just trying to do my job” reply. There is something very strange going on with the lack of professional response. Almost like they think they are supposed behave like they do. Off putting.

Avoid this service center. - rtoor

Avoid this service center. My 2023 RAV4 Prime had a total screen failure (no speedometer). This is a known safety recall that currently has no fix beyond replacing the whole screen, making the vehicle illegal in BC and unsafe to drive. The service team refused to help me contact Toyota Canada for a solution because they "didn't want to wait on hold." The Service Manager, Eric, sent me home in an unsafe vehicle twice. When I pushed for him to help me further, even just a basic phone call to Toyota, he became hostile and threatened to cancel my service entirely. I had to go to a different dealership to get basic help. Awful and unprofessional service to treat a customer this way, especially when safety is involved. A note for others: Eric mentioned he was giving other customers the same treatment (in a bizarre attempt to justify his actions). It is NOT normal for a dealership to send you home and tell you to call Toyota yourself. Literally the next dealership I called was more than happy to help beyond the bare minimum that Eric and Granville Toyota were willing to do. I was a "Customer For Life" at this particular dealership, but I would recommend anyone to avoid this place. You have options; go somewhere else.

My husband and I have owned 6 Toyota vehicles over the - Denise Moore

My husband and I have owned 6 Toyota vehicles over the last 40 years. All of our prior experiences were in Ontario and they were all fully satisfactory. We moved to Vancouver Island just over a year ago and were lucky enough to choose Alberni Toyota as our go to dealer. It happens to be the closest to us but there are three within an easy drive. The service Alberni Toyota provides is exceptional. I thought maybe we just lucked in the first day and everyone was on their game but here we are a year later, still shaking our heads at what a pleasure it is to do business with them. The facility has been thoughtfully designed with client comfort in mind - a dedicated and convenient entrance for service where you drive right up and are taken care of, and inside while you wait, there are multiple lounging spaces, reading material, a TV, wifi, beverage options and very clean washrooms. The service staff are happy, friendly, professional and efficient. They appear to actually enjoy what they do. At the end of our appointment our vehicle was returned to us washed, vacuumed, and ready to go. So glad to own a Toyota and so happy with Alberni Toyota for service!

2007 Chevrolet 2500 - jordan_mallais

I called very interested in this truck .I was put though to a saleman named Bob Y. I told him i was extremely into the truck just needed a couple more pictures of it he seemed willing to help sent a few pics of the truck. Then i asked for a few more never got them and now i get a email that the truck has sold! I asked him to put a hold on it but its gone i just wanted to let you know I work at a dealership and have bought many different motorcycles and vehicles. If he would have asked for a deposit i woulda gave him one gladly . This was a terrible experience for me i just wanted to let you guys know thanks for your time

Terrible service. - Ciesielski.c10

Terrible service. Asked twice to get a replacement screen for my console 2012 4Runner. They brought in wrong model both times, said they would call me when correct one arrived. Never called. Avoid them if possible

Great service overall - CAF

A big thanks to Robert. He was very helpful in explaining what all of my options were pertaining to my brake service. He didn't try to oversell getting my brakes done, as they were good enough to take me well into the next service, I appreciated that as my finances are limited and if he had advised me to get them done instead of waiting, even tho it would have been a hardship, I would have had them serviced. He also told me what to expect at my next service. I liked that fact that my services can be pulled up by computer so he was also able to tell me when the last time my air filter had been changed. The shuttle driver was busy when my car was ready so Robert even picked me up himself. I didn't expect it, but did appreciate the fact that he remembered that I had a new dog at home and was worried about it being left alone too long! Just an example of the small things that add up to excellent service that goes beyond the technical aspect.

Have only ever owned Toyota cars. This is the... - Lynn

Have only ever owned Toyota cars. This is the friendliest, most efficient, fairest dealership with which I’ve dealt. Appreciate very much the knowledge and service provided by Laura Lister and Dave Corrigal.

Andrew and his team were beyond excellent as my wife who - Gary David

Andrew and his team were beyond excellent as my wife who has a terminal illness was eager to get a vehicle that was on order” they expedited the process !! I am grateful beyond belief Thank you for your professionalism and efforts