Yonge Steeles Ford Lincoln Sales Limited

If I could give them no stars, I would. The only good thing about this dealership is they have a large inventory and they have some good sales staff. Once the sale is done, forget it. They w The only good thing about this dealership is they have a large inventory and they have some good sales staff. Once the sale is done, forget it. They won't help beyond what is mandatory in their job description. I purchased a new Electric/Gas Energi Fusion (which I picked up uncharged) and after a few weeks of driving, it left me on the side of the highway. The battery died (while in gas mode). This and a few other problems, I realized I bought a lemon. With no lemon law in Canada, consumers have no leg to stand on. In this instance, I was dangerously parked 1/2 in an active lane as the car didn't give me time to pull over safely. While on the phone with Roadside Assistance, a tow truck driver appeared. Roadside Assistance lead me to believe the tow would be covered. Why wouldn't it for a vehicle that hasn't even had it's first payment, right? Nope. They only cover $75 because the Roadside Assistance didn't tell me that I needed to contact one of their pre-authorized tow companies. When I asked for help on this issue, I got nowhere. The service department kept the car for almost a month them released it back to me without knowing what went wrong. I lost all confidence with the vehicle. I approached the dealership to work out another deal to trade it in for something else. I knew I was going to take a hit on this but I drive a lot and want to feel safe on the road. I was told there is nothing they can do. Now they are just ignoring me. The sales person hasn't contacted me about the problems I've been having and the Operations Manager isn't replying to me. Absolutely no support. On top of these issues, I had words with a senior car attendant who told me I wasn't allowed to charge my car there. I ended up below allowed after the attendant told me, "It's a good thing you're cute". Wow. How about you don't hassle your customers that help keep you employed? Mark Silverman - next time a customer comes into your office, stand up and shake their hand like a proper businessman. I will never buy from this dealership again. More

Repair of Tire 2 recent services, both times I was impressed and appreciative of the excellent service. First call, after warning light came on, a great concern 2 recent services, both times I was impressed and appreciative of the excellent service. First call, after warning light came on, a great concern to me, Service Advisor Kasha Griffith met with me as a walk-in customer. Her manner was reassuring and pleasant. She arranged to have car checked asap. Within the hour she called me, repairs completed, all good. Very relieved, and very impressed with her efficient service and positive professional manner. 2nd visit was routine snow tire appointment. Service Advisor Razzaq Chaudhry was pleasant, efficient, called soon after to advise of an important issue that required attention. Again, I was aware of his respectful manner in explaining the issue, Excellent service all around. More

Getting worse day by day The sales agents mislead you about warranties and delivery times, service appointments and wait times are completely messed up, and all the management The sales agents mislead you about warranties and delivery times, service appointments and wait times are completely messed up, and all the management cares about is their rating! More

oil change every thing was all right easy and appropriate appointment, very nice and polite behavior at the appointment desk and on time oil change and deliver every thing was all right easy and appropriate appointment, very nice and polite behavior at the appointment desk and on time oil change and deliver the car neatly. appreciate their work. More

Routine service Made my appointment on-line. Got the appointment on the date and time I wanted. All the work was performed on time. The remodeled service waiting area Made my appointment on-line. Got the appointment on the date and time I wanted. All the work was performed on time. The remodeled service waiting area is nice. Coffee, wi-fi, printer access. Great concept of lifetime oil changes. This is my 2nd vehicle from Yonge Steeles and won't be my last. . . More

Best Ford Dealership in Canada This is the best place to get a great deal on a new car - ask for Jason Joseph and you will not be disappointed. Speak with Chris for all your snow t This is the best place to get a great deal on a new car - ask for Jason Joseph and you will not be disappointed. Speak with Chris for all your snow tire needs and when your car needs to be serviced, speak with Ivan. And the owner is always on the floor ready to assist his customers. Highly recommend this outstanding team. More

Excellent Service Had my truck in for maintenance Service Rep Dino Cimini was excellent. He kept me well informed and updated and got me the best price including as Had my truck in for maintenance Service Rep Dino Cimini was excellent. He kept me well informed and updated and got me the best price including as many discounts as he could find. Work was done as well and as efficiently as possible. Highly recommend Yonge Steeles Ford More

How to sell a car This dealership understands that to sell cars you have to treat customers with respect and care for their individual needs. Also if there is a problem This dealership understands that to sell cars you have to treat customers with respect and care for their individual needs. Also if there is a problem don't hide respond quickly and resolve the problem. Deal with Vera Krcic you get ability, friendly assistance and competent knowledge. Add Gagan in the mix as it's as positive as can be. More

Excellent Service, Awesome Cars From the beginning to the end excellent service. Jason was a gem. He walked us through the purchase of our car and the experience was great. Love my n From the beginning to the end excellent service. Jason was a gem. He walked us through the purchase of our car and the experience was great. Love my new Lincoln. Thank You. More

Great service Today I bought a set of winter tires and rims. They treat me as a VIP client. Both, the service and the price were very good. My special th Today I bought a set of winter tires and rims. They treat me as a VIP client. Both, the service and the price were very good. My special thanks to Gagan Navani and Mark Silveman. More