Vickar Ford

Very satisfied Was a pleasure dealing with vickar ford. I was referred to them by Carlos From Vickar Chevrolet. The vehicle experience was great and I had my new For Was a pleasure dealing with vickar ford. I was referred to them by Carlos From Vickar Chevrolet. The vehicle experience was great and I had my new Ford F150 in no time at all. More

Disorganized and Inefficient! We recently purchased a used truck from Vickar Ford. We are happy with the truck and think the price was fair however our buying experience left ALOT We recently purchased a used truck from Vickar Ford. We are happy with the truck and think the price was fair however our buying experience left ALOT to be desired. Before we decided on the truck, the Sales Manager said they would be replacing all the tires ... we didn't know this would come with a catch. When negotiating the price, the was a nearly $800 charge for a Tire and Rim Protection plan. We said we didn't want it, we've NEVER blown a tire and if we did, we could replace it for $200. They said it wasn't optional so we made a final offer that included the charge. The tire charge was crossed off and our final offer was written on the white paper that we initialed. We paid a deposit and were taken to the Finance Manager whose priority was to convince us not pay cash ... 'why would you do that??'. We left with no paperwork, just a number written on the back of a business card after asking twice so that we would know the amount for the bank draft. That evening, I was unable to reconcile their price against our offer so I called the Dealership and found that the tire charge was still included. Back to the Sales Manager to renegotiate the price ... we had to come up a little or walk away. Disappointing and avoidable if they had simply provided a written offer document ... we would have noticed the misunderstanding before leaving the Dealership. We paid the deposit on a Tuesday. They said they would try to have the truck safetied and tires replaced by Friday or Saturday. Manager confirmed during the Wednesday call that it was 'looking good'. Husband went to Dealership on Saturday and found the truck was on a hoist, finally being serviced and safetied. Disappointing but okay since they hadn't 'guaranteed' a ready date. On Monday, they called to say the truck was ready. We said we'd be in after 1pm the next day. On Tuesday, about 1:30 we head to the Dealership. The truck wasn't ready ... the Salesman still needed to wash it and gas it up ... REALLY?? We're told to come back in an hour. A couple hours later, we head back to the Dealership. Truck is finally ready, great, leave hubby there to pay. He asks if there's a second set of keys ... yes, but Salesman has to find them ... sigh. Now he just has to pay and get out of there ... nope ... we have to see the Finance Manager again but he's on the phone ... 'do you have an appointment?'. NO ONE TOLD US TO MAKE AN APPOINTMENT WITH THE FINANCE MANAGER!!!! After waiting quite a while and finally barging in on the guy who was still talking on the phone, a little blowup, and some cooling off time, he agreed to see 'squeeze hubby in' in 20 more minutes. All this to pay cash and take a vehicle off their lot!!! My husband considered walking away from the truck but didn't want to start looking again. Unnecessary frustration and nearly a lost sale due to poor processes. Could be fixed with a simple checklist including keys, washes, gas, etc. before notifying the customer. And they definitely need to inform customers that an appointment with the Finance Manager is necessary to complete the sale and pick up the vehicle. More

Took ALL the stress out of buying a car! From start to finish they made the whole buying process incredibly easy and FUN! I never felt pressured, they listened to my needs and gave me exactly From start to finish they made the whole buying process incredibly easy and FUN! I never felt pressured, they listened to my needs and gave me exactly what I was looking for. Would I recommend them? Heck yeah! More

Painless Felt comfortable and taken seriously. Didn’t feel rushed or pressured. Everyone was pleasant to deal with. Vehicle was delivered spotless and I was se Felt comfortable and taken seriously. Didn’t feel rushed or pressured. Everyone was pleasant to deal with. Vehicle was delivered spotless and I was set up with serious radio More

Purchade The sales people worked around my schedule. The were friendly and knowledgeable. I would recommend if you are looking for a veichle to start there. Th The sales people worked around my schedule. The were friendly and knowledgeable. I would recommend if you are looking for a veichle to start there. They worked hard to get the best financing. More

3 hr wait: no part & poor service 745 am appt to replace airbag (recall). 930am enqired as to how much longer (advised 9am-ish at 1st contact).11 am: no part. Sorry. 745 am appt to replace airbag (recall). 930am enqired as to how much longer (advised 9am-ish at 1st contact).11 am: no part. Sorry. More

Leased a new F150 Sales person was great, gave me a good deal on trade in good experience I will go back. They worked fast for me too. Excellent Sales person was great, gave me a good deal on trade in good experience I will go back. They worked fast for me too. Excellent More

AWESOME! As one who has spent most of my personal career in Sales, Promotions & Management, I was very impressed with my first encounter with Sergio Paulo. Wh As one who has spent most of my personal career in Sales, Promotions & Management, I was very impressed with my first encounter with Sergio Paulo. When I arrived at Vickar's Main Street location, I had stated that I was not buying that day or in the immediate future but would appreciate some information and pricing. Several older salesmen became "busy" but asked Sergio if he would mind looking after me. He responded with a wonderful smile and "of course". The rest as they say, is history. Over a course of several months, Sergio remained in touch by phone and by text, attentive but not overbearing, and always a gentleman. I am not easily impressed, but Sergio was an exception. Although I have dealt with Steeltown Ford over the years, between having Sergio as my "go to" person and Mr. Larry Vickar's answer to "why should I buy from Vickar's", I have chosen to deal with Vickar Ford. I would like to thank Vickar Ford for the wonderful experience. Respectfully submitted and God Bless More

Ford Explorer 2018 Hi Ford Team, I and my whole family would like to say a big Thank You to all of you guys who participated and make this things happened! Shoutout to Hi Ford Team, I and my whole family would like to say a big Thank You to all of you guys who participated and make this things happened! Shoutout to Mr. Derek B. Who personally in touch and address all our needs and concerns. We were treated nicely, professionally, and friendly. I will definitely share and pass this awesome experience to my friends and families. This whole experience is something we will treasure forever. We’re excited to make a new good deal with you guys again in future! Thank you 2000 Main Street Staff and Management! To the boss Len and Derek you guys did an amazing job! You go beyond our expectations and you indeed made an extra mile! Thanks, Joon More

New Ford Escape We enjoyed a great purchasing experience at Vickar Ford. From Sales to Accessories to Financing, all of their staff were very friendly, knowledgeable We enjoyed a great purchasing experience at Vickar Ford. From Sales to Accessories to Financing, all of their staff were very friendly, knowledgeable and helpful. We will definitely recommend them to family, friends and co-workers. More