Toronto Honda

FAST SERVICE DONE RIGHT!!! Recently picked up a brand new Civic. Was very much in a hurry!! Dealt with Brian Kirkpatrick who was very accommodating and went over and above the c Recently picked up a brand new Civic. Was very much in a hurry!! Dealt with Brian Kirkpatrick who was very accommodating and went over and above the call of duty to get my car ready as quickly as possible. Great guy, easy to deal with. Highly recommend him when you need servicing assistance. More

They drove my car leisurely without my consent The worst customer experience I've ever had to deal with. No stars should be an option here. I am very easy going and laid back and normally don't giv The worst customer experience I've ever had to deal with. No stars should be an option here. I am very easy going and laid back and normally don't give poor reviews about any business but this dealership really put me through a lot. My review is long but please read if you are considering going here for maintenance or to buy a used car. There's a lot of negative things I can say about this dealership because I started having car trouble as soon as I drove it off the lot. The first issue was with door alignment and they kept sending me to the Acura dealership, even though Acura said that Honda has to fix the issue because it was purchased from them. After multiple attempts to get Honda to fix my car a month after purchasing it, I got my car back with a deep scratch on the door and loose bolts in the driver side door panel. I brought my car in again so they can fix their mess and they had my car this time for 1 week. When I picked up my car I noticed immediately that my car had been driven (I logged the kilometres and there were receipts and fast food wrappers in the car). When I asked about the kilometres I was assured that nobody drove my car and that it never left the lot. There was no real way for me to prove it so I moved on. The day I left the dealership, my car began to stall, the wheel would lock while driving, my car didn't recognize the remote key or the manual key entry (I had to call a tow truck a couple of times to break into my car) and the navigation screen would go black periodically. I contacted the dealership again to schedule an appointment...... Meanwhile, I get a red light fine in the mail for $325! When I saw the date of the fine I immediately realized that the dealership had my car during that time. At least this was proof that one of their mechanics drove my car. Now I will admit that Honda reimbursed me for the fine I had to pay but the whole experience was a complete joke and they were very unprofessional. Now back to my car stalling, key not working and my wheel freezing while driving....I decided I had enough of Honda and brought it to an Acura dealership. The technician told me the reason for my car stalling and lock not working was due to amateur work that was done to my car. All the technician had to do was tighten screws and bolts in the door panel and tighten the car battery terminal (the loose battery terminal was literally dangling and was the cause of all the glitches). I had to pay him $300 to tighten it :( I know this is a long review but this is just 1/3 of what I had to deal with. In the end I paid an Acura dealership $300 to tighten bolts and terminals from Hondas amateur job. Advice - always log your kilometres before handing it over to a dealership. Even better advice is to stay away from this dealership! More

Waste of time to book an appointment!! This dealership has way too many people coming to it for service!!! I booked an appointment, gave them 3 and a half hours to do an oil change, came ba This dealership has way too many people coming to it for service!!! I booked an appointment, gave them 3 and a half hours to do an oil change, came back and my car was still in the queue with two more ahead. Ridiculous Waste of time!!! I called Roadsport Honda right away and they were able to squeeze me in the same day and finished with my car in 45 min. Don't waste your time at Toronto Honda ... their employees were also very condescending and seemed like they didn't care about people's other engagements. They offered to get me a rental IF I PAID FOR THE INSURNACE AND GAS .... NO THANKS that's why I have my own car!!! More

Poor Service and Customer Experience If I could give zero stars I would. Sales representatives are very rude to customers and treat women like they have no knowledge of cars. Don't believ If I could give zero stars I would. Sales representatives are very rude to customers and treat women like they have no knowledge of cars. Don't believe their advertisement that states they offer a higher amount for trade ins than other dealerships. If you're a woman they will offer you less than the price of selling your car's tires on kijiji for a fully functional car. If you're looking for a good customer experience, I'd advise you to visit another Honda dealership. More

They took advantage of first time customers We inquired about a car they advertised for lease and was met by Emily Lee. We told her we had no idea what we were doing as it was our first time lea We inquired about a car they advertised for lease and was met by Emily Lee. We told her we had no idea what we were doing as it was our first time leasing a vehicle. She told us the car was immaculate and kept in pristine condition as it was an employees lease takeover. The employee was there to assure us it was an amazing vehicle. It seemed to be a great experience. As our lease came up we tried several times to contact Emily about getting a new lease /possibly purchasing but she never responded. When we called she was always away from her desk /absent. We moved to Burlington so went to Honda there where they told us or vehicle was actually in a huge accident a few weeks before we took over the lease. We'll over $5000 worth of damage. We were livid. We were a family with 2 infants driving in a car that had considerable structural damage done to it and now was worth nothing upon trading in. Both Toronto Honda employees new very well we wouldn't know to check the car proof report as they continuously told us how "immaculate" the car was. Burlington Honda helped us out tremendously. We tried to contact Toronto Honda several times after we found out through phone and email and they avoided us every time. All I can do now is quite reviews hoping no one has to go through the same thing. Shame on you Toronto Honda for not even responding to us to apologize. More

fast, honest, friendly This is the second time I have been here and it is the BEST Honda dealer I have ever been to. The first time was for a service and this time it was f This is the second time I have been here and it is the BEST Honda dealer I have ever been to. The first time was for a service and this time it was for my battery replacement. I walked in ready to pay for the part and the service, but they ended up only charging me for half the price of the battery AND they checked the whole engine to make sure the problem wasnt coming from somewhere else. Its such a relief to be able to take my car somewhere where I dont have a feeling Im being taken advantage of, and that I dont have to be a mechanic myself to have a conversation with them ! More

Clunking noise and Powertrain Control Module (PCM) check On October 29, 2015, I went in to have a clunking noise on start and stop examined. I also wanted to know if the Powertrain Control Module (PCM) had t On October 29, 2015, I went in to have a clunking noise on start and stop examined. I also wanted to know if the Powertrain Control Module (PCM) had the latest software version as the car sputtered on starts at temperatures close to freezing. The advisor asked the technician to ride with me and we both took turns to drive the car. Although we hear the sound on start from a stopped position, we did not hear it on braking. So they decided to examine the car to see if there was any safety issue. There was no issue per the technician and the PCM software version was ols. So they went ahead and updated the software free of charge. Great service! More

Front Outer Tie Rod End and Engine Air Filter Change On 19th October 2015, I went in for a front outer tie rod end change as an inspection had shown play in one of them. I mentioned a competitor dealer's On 19th October 2015, I went in for a front outer tie rod end change as an inspection had shown play in one of them. I mentioned a competitor dealer's 20% off discount coupon. So they matched the coupon. Their before coupon price was in line with the competitor who had the coupon. I was given 2 free wiper blade inserts, a free windshield washer fluid top-up, a free car wash and a free rental for the day. Ihad also asked them to change the engine air filter and mounting screws. One of the mounting screws was not changed which I noticed at pick up at closing time. Realizing their mistake they got me the screw and asked a technician to stay past closing to install the screw. Great service!!! More

Power Steering Fluid Change Went on 12 September 2015 for a power steering fluid change. Price was the highest among all other dealers. Brought this to the attention of the servi Went on 12 September 2015 for a power steering fluid change. Price was the highest among all other dealers. Brought this to the attention of the service advisor at Toronto Honda. He agreed to match the price. I waited for 2 hours. The fluid was changed, car was washed and a free brake inspection was done confirming that no work was needed on my brakes. They even adjusted my handbrake for free. More

Service Saw Brian Kirkpatrick on Aug 15, 2015 for routine service. Service was done quickly with a 23 point inspection. Car was washed. Iwas out within 1.5 h Saw Brian Kirkpatrick on Aug 15, 2015 for routine service. Service was done quickly with a 23 point inspection. Car was washed. Iwas out within 1.5 hours. More