Toronto Honda

Clutch Fluid Change Went in for a clutch fluid change on 29 August 2015. Was given a rental car. Dealership had the cheapest price for the clutch fluid change. They also Went in for a clutch fluid change on 29 August 2015. Was given a rental car. Dealership had the cheapest price for the clutch fluid change. They also did a free wheel alignment check. Service was done in 4 hours. Very satisfied. More

Get a second opinion on warranty repairs! Or go elsewhere. Believe it or not, this is the short version: I brought my Honda Civic Si to Toronto Honda on a Thursday because of a squeak under the hood. I rece Believe it or not, this is the short version: I brought my Honda Civic Si to Toronto Honda on a Thursday because of a squeak under the hood. I received a phone call later that day asking if the car had been in an accident. No, I said. He asked if I’d gotten it used. Yes, I said, but the previous owner worked for Honda. The car had always been in Honda hands. I was then told that the damage to the car’s engine, the pulley, and crank at the time, could only have been caused by an accident and therefore the warranty wouldn’t cover it but the work needed to be done. Cost $1025.00 plus. I was also informed that it had to have been a pretty major accident. So, on top of the repairs costs, my car was now worth a lot less. I contacted the dealership I purchased the car from, and talked to the salesman. He was going to talk to the sales manager, who had owned the car before me, and he’d get back to me. On Friday I went back to Toronto Honda, the car wasn’t ready, the part hadn’t come in. The service advisor said he’d take pictures for me and even make a video recording, when the work was being done, so I could prove that it had been in an accident. He also recommended that I call Honda’s customer service. On the upside, I was told they had given the car a good going over and everything else, including the A/C, which I had also asked them to check, was great. He seemed very helpful. Honda customer service weren’t great, and rather than being surprised or upset at hearing that one of their manager’s would get a car fixed off the books, and then sell it as a Honda Certified vehicle, with a clean CarProof, seemed to find that almost par for the course. Which, as you can imagine, made me feel a whole lot worse. However, the previous dealership, who were also great, denied the accident ever happened and were none too pleased at the accusation. The cars previous owner, who was the sales manager at the other dealership, sent me the CarProof and assured me that the car hadn’t been in an accident, at all, ever. He agreed to contact Toronto Honda and sort it. Another service advisor at Toronto Honda took over at this point and said that the repairs would be covered. He recommended a new belt, though, that wouldn’t be covered. And they would only charge me half an hour for the labour. I didn’t understand, and still don’t, why it would be more labour to put a new belt on than putting the old belt back on, which would have been covered. Tired and fed-up, I just paid. Over $70. The old belt didn’t look badly worn but had a really strange, perfectly straight, break or cut, through two of the inside ridges. I got the car back on a Tuesday. On the next warm day I turned on the A/C and it still didn’t feel to me like it was working. I called Toronto Honda. They hadn’t checked it. It was going to cost me around $160.00 plus to get the diagnostic done. But they would check the temp for me for free. So I went back. The second service person got in the car, checked the A/C with his hand, and said it was working fine and if I needed it colder they’d need to add more Freon, which also wouldn’t be covered by warranty. I ended up taking it to another Honda dealership since, for good reason, I no longer trusted Toronto Honda. The other Honda dealership informed me that it’s almost never just the Freon as it’s a closed system. They did the full diagnostic and found that one of the relays was faulty causing the compressor to continuously run. They repaired it, on warranty, no change to me whatsoever, and then washed the car! I was never offered anything by way of compensation for the time (calling the other dealership and Honda) and stress caused the false information about my car being in an accident. Unless you count them only charging me for ½ labour, instead of an hour, for putting an new belt on, rather than the old one back on, when putting the car back together. Honda Canada offered me a $50 gift certificate at one point, but then took it back. It appears that while they are willing to accept dishonesty in their dealerships, they aren’t okay with their customers getting upset, and raising a stink, about it. They consider that to be rude. I couldn’t thank the last dealership, who repaired my a/c, enough before I left. They called me the next day to follow-up. They empathized with what I'd gone through with the whole accident/no accident thing and wanted to be sure that my experience with them was a pleasant one. I assured them that it was. If, heaven forbid, I ever have to return to Honda, it wouldn’t be to Toronto Honda. More

Shady tactics for selling vehicles Worst experience in purchasing a used vehicle in my entire life. They use dirty tactics of putting lower prices on their online ads to bring the custo Worst experience in purchasing a used vehicle in my entire life. They use dirty tactics of putting lower prices on their online ads to bring the customer into the showrooms, then denying the price you saw online. When we proved them wrong by showing them a screenshot of the ad. They said it was a mistake and then raised the price in the ad back up shortly after. The next day, we noticed the price was reduced lower than the price listed the previous day. Offered us tires that are used, sitting in the showroom that don't even match the specs for the vehicle. Basically trying to give us tires that cost them money to dispose of that are not even guaranteed safe. Used car sales manager insulted their own mechanics by saying the vehicle costs are attributed to the high costs of Honda technician labor rates. More

Good Service dept. but questionable sales dept. When i negotiated my 2012 pilot ( second one from Toronto Honda) I did so in good faith. No extras, just a factory Touring addition. I was surprised, When i negotiated my 2012 pilot ( second one from Toronto Honda) I did so in good faith. No extras, just a factory Touring addition. I was surprised, when it can to signing, to find a line on my lease agreement invoice that showed $500 for VIN parts etching. This is what they call negative billing folks. i had to fight to get this removed. Seems Toronto Honda has a problem with new car theft so they Vin etch all their cars ( at least they did in 2012) to make their insurance provider happy. Why not pass on this cost to the consumer? They tried with me, but failed. I had this charge removed and a sigificate amount of money removed from the monthly lease charge as Toronto Honda's punishment. Well, rather, i mentioned Omvec as a potentially interested party to Toronto Honda's shady techniques and this lead to a re-negotiation of my lease, in favour of me. Just last month i receive an email from Toronto Honda, telling me someone was interested in my Pilot and Toronto Honda could get me into a new Pilot with little or no change to my monthly payment. Turns out this was over $100 extra per month. Fail! I bought a 2015 Pilot from Lakeshore Honda instead for very close to my original monthly. I'm done with lying sales techniques and shady dealers. More

Front Damper (Strut) Assembly and Seat Belt Buckle Replaced The front struts were shot so I went in for a replacement. Being an old car the parts had to be ordered. Just prior to the appointment date, I inquire The front struts were shot so I went in for a replacement. Being an old car the parts had to be ordered. Just prior to the appointment date, I inquired if the struts were ordered and found out that they had forgotten but they immediately placed the order. The SRS airbag warning light was on so they diagnosed it to be the seat belt buckle. Brian Kirkpatrick informed me that Honda would pay for the seat belt buckle and I would only be responsible for the labour. I had both jobs done simultaneously. I was given a free rental loaner and my car was ready by the end of the day. It rides much better now. Great work. Labour rates are higher than other Honda dealers though. More

Compliance Bushing Service This was my third service at this dealer. Both lower compliance bushings were broken and needed to be replaced. Since the car was to be in the shop fo This was my third service at this dealer. Both lower compliance bushings were broken and needed to be replaced. Since the car was to be in the shop for a long time on Saturday, they agreed to pay my cab fare up to $30. The job done was excellent and the car began handling like new. Their standard prices can be a bit higher than other dealers though. More

Engine Service I went in for a timing belt and water pump replacement but was told that they recommend everyone to change the tensioner as well. So ended up spending I went in for a timing belt and water pump replacement but was told that they recommend everyone to change the tensioner as well. So ended up spending about $120 extra on the tensioner although other dealers stated they don't replace tensioners unless they appear defective on inspection. So my repair costs were higher due to the tensioner. However, since the engine is an interference fit, I think it is better to be safe than sorry as these engines can be destroyed if the timing belt or tensioner fails. Labour rates at this dealer are a bit higher than others but service is excellent. They even provided me with a free rental car. More

Service Experience Went for a routine Type C service. They were friendly, offered me a rental car free of charge. I was given their new customer $50 discount as well. Si Went for a routine Type C service. They were friendly, offered me a rental car free of charge. I was given their new customer $50 discount as well. Since I did not have comprehensive and collision for my vehicle, they sent me to the rental agency, where I got my credit card to cover that part of the insurance. However the service took a very long time. It was estimated at 3 hours including the wait time to get it worked on but it turned into 6 hours. The quality of work was very good. Also learned that repair prices (not routine service) are dealer dependent, so shop around! More

Sloppy body shop I bought the car from Toronto Honda and naturally went back back to them for repair after being rear ended a couple of months back. Despite being a Ho I bought the car from Toronto Honda and naturally went back back to them for repair after being rear ended a couple of months back. Despite being a Honda dealership and billing me $4000 mostly for new parts, they couldnt seem to restore the car to its original condition. Despite the body shop guy being a friendly person and was considerate towards my concerns, the fact that they couldnt fix the car in the three times i left it with them only goes to show a poor display of service. I mean if you cant aligh new parts to the rest of body (which dint get damaged), id say this is not the line of business for you. They sublet their repairs so any bet on having it repaired through a "Honda dealer" is merely a dream when you visit Toronto Honda. Extremely disappointed. More

Car review I recently bought a 2007 Honda Civic through Yasir. I am very pleased with the service and definitely recommend others to the dealership and Yasir! I recently bought a 2007 Honda Civic through Yasir. I am very pleased with the service and definitely recommend others to the dealership and Yasir! More