Toronto Honda

Omar is great sales person. From the beginning he was very supportive, guided us through various options, explained us everything in details. In terms of meeting our needs, patiently answering all of ou very supportive, guided us through various options, explained us everything in details. In terms of meeting our needs, patiently answering all of our queries, Omar exceeded our expectation. We had multiple offers from other dealers, but we decided to go for Toronto Honda, because of Omar as he is the best of all. Thanks Omar. More

We own a Honda Civic LX 2012 - took the car in for its second oil change and informed that the car had to stay over-nite with the dealership. The reason being that they do a B1 service on the car. I reque second oil change and informed that the car had to stay over-nite with the dealership. The reason being that they do a B1 service on the car. I requested to have a basic clean package added on since it is going to be with them over-nite. They had the car for over 8 to 12 hours and upon pick up I requested the service advisor to go through with me what was done on the car. We pulled out the oil dip stick and we were happy with that. We then proceeded to the car clean up package and when I wiped my hand on interior sides of the car my hand came up with grit and sand, upon thorough inspection we found that the seats also were not vacuumed plus the trunk which has a liner was not even touched? The service advisor simply could not answer for what we saw and referred me to their service manager Bryan Smith. He was not in so I paid my bill - it cost us over $400.00 for this service. I sent Bryan an email included pictures of the shoddy job they had done and cc'd the owners, Jordan and Stacey. Upon discussing with Bryan his question to me was simply what do want me to do and I requested a refund for the job that was not completed re: the clean up package.This conversation was in the 2nd week of July. I as a consumer felt that if they could not clean the car what do they really do for the work they say they have done??I find that Honda's are good quality cars but the dealerships simply cannot provide the after sales service. More

Bought a Honda CR-V in May 2012 with my fiance. The used car dealer, Carlos, started the downhill bad experience. Carlos is great at selling the car, but terrible at closing the deal. Was able to talk us car dealer, Carlos, started the downhill bad experience. Carlos is great at selling the car, but terrible at closing the deal. Was able to talk us into buying a Honda CR-V, but informed us that he would not be there when we needed to pick up the car. When we went to pick up the car, nobody seemed to know what was happening. Finally, we spoke to Yuri, the used car manager who brought me into his office and admitted he was unaware of this closing. He even called Carlos to ask him what was going on. Carlos also quoted us a lower price, but Yuri explained that the car had new break pads,new rotors, and new tires put on the car. Carlos had also told us about the new parts, but since we needed a vehicle asap, we decided to let that go and accept $2000 price difference. Yuri told me that he was losing money on the vehicle and would follow up with Carlos as to why he quoted such a low price. After a year, we heard knocking when applying the breaks on the vehicle. We took the car in to Classic Honda, who informed me to replace the break pads and rotors which would cost over 1000 in parts and labor. Classic Honda said the warranty did not cover the break pads or rotors since they were wear and tear parts. But the break pads and rotors where only a year old according to Yuri (the Toronto Honda Used Car Manager). I called him and told him that what Classic Honda told me. His answer was to bring the car into Toronto Honda to have their mechanics look at it. He confirmed that car did have brand new rotors and brand new break pads when I purchased the car. He asked how many KMs I put on, (which I said 20000km), which he replied that the break pads and rotors should have not been worn that much. I agree with him and told him I do not believe that I received new break pads or new rotors when I purchased the car. He said I did and then asked if he could transfer me to the service department so they could set up an appointment. I agreed, but was told I would be charged for the inspection (which I already done at Classic Honda!). I called back to speak to Yuri, who seems to have been busy for the rest of the day. I have been lied about the status of the car when I bought it. I do not have an extensive knowledge about cars, but can tell you that break pads and rotors do just wither away to nothing after a year. They are rusting and is now a safety concern for me and my family. More

This was the first time i visited this dealership which is a little farther away than the one that i have normally gone too, but when looking for a new dealer after dissatisfaction with my other Honda deal is a little farther away than the one that i have normally gone too, but when looking for a new dealer after dissatisfaction with my other Honda dealer, this one seemed the top ranked when i Googled Honda Dealerships Reviews Toronto. After my first service visit, I can see why they have such great reviews. The guys on the counter i dealt with were awesome. Very polite, explained all my needs in an unbiased way, and did everything they promised ontime with a smile - all the opposite of my previous place. When all was said and done, they presented me a bill for $0.00 - My first service was TOTALLY FREE! They even washed my car! Shout outs to Brian and Enzo for making this a great first impression. Looking forward to them servicing my vehicle in the future. More

I visited 4 Honda dealers looking for a 2011 Honda Civic. Not only did I get the best price at Toronto Honda they made the entire process easy. None of the back and forth make me an offer BS. They gave me Not only did I get the best price at Toronto Honda they made the entire process easy. None of the back and forth make me an offer BS. They gave me thier price upfront! Kudos to James Shin and his staff. I will definately send my friends. More

About 3 years ago I saw an add from Toronto Honda offering free oil and filter changes for new customers. Here it is 3 years later and I am still extremely satisfied. I deal mainly with Rodney (Enzo offering free oil and filter changes for new customers. Here it is 3 years later and I am still extremely satisfied. I deal mainly with Rodney (Enzo has also looked after me). These guys are so customer service oriented. I have never had to return to have a repair fixed twice- which has happened to me at the dealership I bought the car from. I have recommended Toronto Honda to all my friends. I would recommend that you try them- and get your oila and filter changed for free!!!!! More