Toronto Honda

Friendly but understaffed and disorganized Almost every interaction I had at Toronto Honda left me waiting around for the salesman or for other assistance. I purchased a CR-V with added-on roof Almost every interaction I had at Toronto Honda left me waiting around for the salesman or for other assistance. I purchased a CR-V with added-on roof rails and crossbars, told they could be installed within the week. When I picked up the vehicle, it hadn't been completed and when I brought the vehicle back to have the installation completed, the wrong parts had been ordered, leaving me without the car even longer. All of the people there were friendly when they were available, but there are just not enough staff to adequately deal with customers most of the time. More

Immediate, polite, professional service Three caution lights came on in my 2015 Honda Fit while I was driving. A quick call to the service department reassured me that I could drive to the g Three caution lights came on in my 2015 Honda Fit while I was driving. A quick call to the service department reassured me that I could drive to the garage and I would be looked after. Service rep, Roni Bachara, listened to my concerns, came along for a test drive, arranged for a rental and I was on my way in 20 minutes. The repairs were completed under warranty, Roni kept me informed as the work progressed and accommodated my request for an extended pick up date. More

2017 CRV I am so happy because I purchased CRV new model at Toronto Honda. I got a good deal on the car because of Chris Cho. I think he is a great professi I am so happy because I purchased CRV new model at Toronto Honda. I got a good deal on the car because of Chris Cho. I think he is a great professional dealer than other dealers. If you wanna buy a car with him, you will never regret this. More

A deal was closed but the car was sold to another person Unprofessional, unethical and totally not recommended. I just cannot believe that I have closed a deal for a CRV at 12 pm, sent out my credit card Unprofessional, unethical and totally not recommended. I just cannot believe that I have closed a deal for a CRV at 12 pm, sent out my credit card for advance payment of $1000, scheduled an appointment with the dealership the next day for paper signing, and scheduled the delivery of the car in two days (I was paying full in cash) but at 6pm, I heard that the car is sold to another person! More

Very helpful and honest dealership I had a fee questions about a car I purchased and they were happy to help and answer my questions through email which was very convinient and surprisi I had a fee questions about a car I purchased and they were happy to help and answer my questions through email which was very convinient and surprising considering I didn't purchase or pay for a service from them. More

Lease 2017 Civic I worked with Mr. Matusumura. He is a really good salesman. Even though I emailed him midnight, he responded me right away. The deal that he gave was I worked with Mr. Matusumura. He is a really good salesman. Even though I emailed him midnight, he responded me right away. The deal that he gave was amazing however, another dealer gave better prize by a small margin. I think give a tr you won't regret it. More

FAST SERVICE DONE RIGHT!!! Recently picked up a brand new Civic. Was very much in a hurry!! Dealt with Brian Kirkpatrick who was very accommodating and went over and above the c Recently picked up a brand new Civic. Was very much in a hurry!! Dealt with Brian Kirkpatrick who was very accommodating and went over and above the call of duty to get my car ready as quickly as possible. Great guy, easy to deal with. Highly recommend him when you need servicing assistance. More

They drove my car leisurely without my consent The worst customer experience I've ever had to deal with. No stars should be an option here. I am very easy going and laid back and normally don't giv The worst customer experience I've ever had to deal with. No stars should be an option here. I am very easy going and laid back and normally don't give poor reviews about any business but this dealership really put me through a lot. My review is long but please read if you are considering going here for maintenance or to buy a used car. There's a lot of negative things I can say about this dealership because I started having car trouble as soon as I drove it off the lot. The first issue was with door alignment and they kept sending me to the Acura dealership, even though Acura said that Honda has to fix the issue because it was purchased from them. After multiple attempts to get Honda to fix my car a month after purchasing it, I got my car back with a deep scratch on the door and loose bolts in the driver side door panel. I brought my car in again so they can fix their mess and they had my car this time for 1 week. When I picked up my car I noticed immediately that my car had been driven (I logged the kilometres and there were receipts and fast food wrappers in the car). When I asked about the kilometres I was assured that nobody drove my car and that it never left the lot. There was no real way for me to prove it so I moved on. The day I left the dealership, my car began to stall, the wheel would lock while driving, my car didn't recognize the remote key or the manual key entry (I had to call a tow truck a couple of times to break into my car) and the navigation screen would go black periodically. I contacted the dealership again to schedule an appointment...... Meanwhile, I get a red light fine in the mail for $325! When I saw the date of the fine I immediately realized that the dealership had my car during that time. At least this was proof that one of their mechanics drove my car. Now I will admit that Honda reimbursed me for the fine I had to pay but the whole experience was a complete joke and they were very unprofessional. Now back to my car stalling, key not working and my wheel freezing while driving....I decided I had enough of Honda and brought it to an Acura dealership. The technician told me the reason for my car stalling and lock not working was due to amateur work that was done to my car. All the technician had to do was tighten screws and bolts in the door panel and tighten the car battery terminal (the loose battery terminal was literally dangling and was the cause of all the glitches). I had to pay him $300 to tighten it :( I know this is a long review but this is just 1/3 of what I had to deal with. In the end I paid an Acura dealership $300 to tighten bolts and terminals from Hondas amateur job. Advice - always log your kilometres before handing it over to a dealership. Even better advice is to stay away from this dealership! More

Waste of time to book an appointment!! This dealership has way too many people coming to it for service!!! I booked an appointment, gave them 3 and a half hours to do an oil change, came ba This dealership has way too many people coming to it for service!!! I booked an appointment, gave them 3 and a half hours to do an oil change, came back and my car was still in the queue with two more ahead. Ridiculous Waste of time!!! I called Roadsport Honda right away and they were able to squeeze me in the same day and finished with my car in 45 min. Don't waste your time at Toronto Honda ... their employees were also very condescending and seemed like they didn't care about people's other engagements. They offered to get me a rental IF I PAID FOR THE INSURNACE AND GAS .... NO THANKS that's why I have my own car!!! More

Poor Service and Customer Experience If I could give zero stars I would. Sales representatives are very rude to customers and treat women like they have no knowledge of cars. Don't believ If I could give zero stars I would. Sales representatives are very rude to customers and treat women like they have no knowledge of cars. Don't believe their advertisement that states they offer a higher amount for trade ins than other dealerships. If you're a woman they will offer you less than the price of selling your car's tires on kijiji for a fully functional car. If you're looking for a good customer experience, I'd advise you to visit another Honda dealership. More