Toronto Honda

HORRIBLE customer service! The WORST customer service ever! Brought my car in to replace faulty airbag had appointment for 3pm. Hired child care for my kids so i could make it The WORST customer service ever! Brought my car in to replace faulty airbag had appointment for 3pm. Hired child care for my kids so i could make it on time. Got there and they told me they didnt have any airbags and id have to reschedule for another day!! Livid, why would they tell me to come on that day and not have airbags ?? Isnt that the whole point of scheduling an appointment?? Dealt with Rodney who sat there with a smug grin the whole time, with absolutely no initiative to help resolve the situation. Total unprofessional, smug, jerk. I will never deal with this place again. Save your time and money and go somewhere else! More

Pebble in brake pad... Really bad customer service. Story #1 Came in for a service maintenance. Came back to get the car and drove a couple block to realize that it wa Really bad customer service. Story #1 Came in for a service maintenance. Came back to get the car and drove a couple block to realize that it was making a weird noise. Went back to the dealership and told them. They checked the car and found a small rock in one of the brake pads and unapologetically told me that they didn't put it there... Implying that I was responsible for that. No supervisor was present that day (Saturday). So I left a message to call me when possible to discuss. A week goes by and no news. I call and leave another message and still to this day no one as called me back for that. Story #2 I get an appointment to put my winter tires on. Take the car there. Wait 3 and a half hours and come back to get the car. I pay and drive off only to realize that they did not change the tires!!!! I had to change my schedule to go back the next day and told me that they would offer me a rental car which they did. After actually doing the tire change I sat down with one of their managers (his name is Jeremy) and the only thing that he could tell me is that he did not understand how that could happen... Did not offer me any compensation until I asked and half apologized. When I told him about the pebble incident he basically told me that it was my responsibility! Bottom line: I like the car but because of the lack of caring from that dealership I don't want another Honda. Toronto Honda is giving the car maker a bad name. More

A one of a kind dealership! These guys have"revolutionized" the dealership world. They are professional, HONEST, efficient , knowledgeable, and courteous. They only do what is ne These guys have"revolutionized" the dealership world. They are professional, HONEST, efficient , knowledgeable, and courteous. They only do what is necessary and they do their best to keep their customers happy. I drive 40+ from Vaughan to Toronto just so I can have piece of mind, because their counterparts in Vaughan, have left a very bad taste in my mouth. More

Great client service It was our first time at this location. We had a great experience buying our used vehicle from them. We recommend buying from C.J. It was our first time at this location. We had a great experience buying our used vehicle from them. We recommend buying from C.J. More

Friendly but understaffed and disorganized Almost every interaction I had at Toronto Honda left me waiting around for the salesman or for other assistance. I purchased a CR-V with added-on roof Almost every interaction I had at Toronto Honda left me waiting around for the salesman or for other assistance. I purchased a CR-V with added-on roof rails and crossbars, told they could be installed within the week. When I picked up the vehicle, it hadn't been completed and when I brought the vehicle back to have the installation completed, the wrong parts had been ordered, leaving me without the car even longer. All of the people there were friendly when they were available, but there are just not enough staff to adequately deal with customers most of the time. More

Immediate, polite, professional service Three caution lights came on in my 2015 Honda Fit while I was driving. A quick call to the service department reassured me that I could drive to the g Three caution lights came on in my 2015 Honda Fit while I was driving. A quick call to the service department reassured me that I could drive to the garage and I would be looked after. Service rep, Roni Bachara, listened to my concerns, came along for a test drive, arranged for a rental and I was on my way in 20 minutes. The repairs were completed under warranty, Roni kept me informed as the work progressed and accommodated my request for an extended pick up date. More

2017 CRV I am so happy because I purchased CRV new model at Toronto Honda. I got a good deal on the car because of Chris Cho. I think he is a great professi I am so happy because I purchased CRV new model at Toronto Honda. I got a good deal on the car because of Chris Cho. I think he is a great professional dealer than other dealers. If you wanna buy a car with him, you will never regret this. More

A deal was closed but the car was sold to another person Unprofessional, unethical and totally not recommended. I just cannot believe that I have closed a deal for a CRV at 12 pm, sent out my credit card Unprofessional, unethical and totally not recommended. I just cannot believe that I have closed a deal for a CRV at 12 pm, sent out my credit card for advance payment of $1000, scheduled an appointment with the dealership the next day for paper signing, and scheduled the delivery of the car in two days (I was paying full in cash) but at 6pm, I heard that the car is sold to another person! More

Very helpful and honest dealership I had a fee questions about a car I purchased and they were happy to help and answer my questions through email which was very convinient and surprisi I had a fee questions about a car I purchased and they were happy to help and answer my questions through email which was very convinient and surprising considering I didn't purchase or pay for a service from them. More

Lease 2017 Civic I worked with Mr. Matusumura. He is a really good salesman. Even though I emailed him midnight, he responded me right away. The deal that he gave was I worked with Mr. Matusumura. He is a really good salesman. Even though I emailed him midnight, he responded me right away. The deal that he gave was amazing however, another dealer gave better prize by a small margin. I think give a tr you won't regret it. More