Thornhill Hyundai

Friendly. Attentive. Staff were friendly and attentive. Tara was patient and listen our questions. Mark (manager) listen our suggestions and accommodate our requests. Reco Staff were friendly and attentive. Tara was patient and listen our questions. Mark (manager) listen our suggestions and accommodate our requests. Recommend this dealership to other customers. More

All Good Everyone (Sam, Marc, Cam, David) was very friendly and helpful. They answered all my questions and helped me get the best deal. I would definitely b Everyone (Sam, Marc, Cam, David) was very friendly and helpful. They answered all my questions and helped me get the best deal. I would definitely buy there again More

Great customer service Our last visit was great. Tara, the sales associate was very helpful. She answered all our questions and she provides us everything we needed. Overal Our last visit was great. Tara, the sales associate was very helpful. She answered all our questions and she provides us everything we needed. Overall, excellent service. More

An amazing experience! My son and I do not know much about cars or how the process of buying a car works, but the staff at Thornhill Hyundai explained everything and made th My son and I do not know much about cars or how the process of buying a car works, but the staff at Thornhill Hyundai explained everything and made the process much easier. They were incredibly kind, helpful, and professional. We are loving our Kona! I'd recommend Thornhill Hyundai to anyone looking for a safe and reliable car. Overall, a positive experience! More

Poor Follow Up, Long delays in repairs, Low accountability I've owned the Hyundai already for 3 years and it has since incurred an Engine light issue. There has not been a resolution since I have brought the v I've owned the Hyundai already for 3 years and it has since incurred an Engine light issue. There has not been a resolution since I have brought the vehicle in 2.5 months ago for a service. Warranty issue or not, there is not a lot of accountability for timeframe, with massive delays on getting back to you and leaving you hanging with no updates. . Would I recommend buying a vehicle here - perhaps.Would I recommend a place for service where fellow customers appear to be disgruntled and having issues and I endure similar issues myself? No. The bottom line is this. Set expectations and take care of your customers. If your advisor is not in, it seems like the world is doomed and everyone just passes the buck back to that advisor, and says "I can't work on this file". Zero Teamwork in place, other than the receptionist who ALWAYS picks up and gets me to the right department. Kudos to her and her alone. More

Great Customer Service The new management made a different. The previous management teams were really bad. Zero customer service. Service advisors were great and everything The new management made a different. The previous management teams were really bad. Zero customer service. Service advisors were great and everything was done as promised. More

Happy or not happy Jonathan help me a lot in process of buying my new Santafe. Although I am not satisfy with hundai customer service because the engine of my last santa Jonathan help me a lot in process of buying my new Santafe. Although I am not satisfy with hundai customer service because the engine of my last santafe suddenly had a serious problem and needs to be changed. It takes 2 months which I had no car but should pay all payments. And nobody answer me correctly at all I forced to buy a new car. At least I had a good chance to know Jonathan and Cameron in your dealer ship. They helped me a lot. Thanks to them I have a car again. More

very bad not helpful.. they want only sales ... then no resp i baught santafe sport 2016 before aweek .. and 2 tires burst.. because of wheel alignment problem.. they said it is not our responsibility.. go to an i baught santafe sport 2016 before aweek .. and 2 tires burst.. because of wheel alignment problem.. they said it is not our responsibility.. go to another service hyundai..do not come here...very poor.. not expected this answer..never buy from here... More

Unprofessional and like to waste other poeple time This dealership is the most mismanaged place that I have been. Made an appointment on Wednesday July 3,2019 at 5:30pm to see an used car. We arrived This dealership is the most mismanaged place that I have been. Made an appointment on Wednesday July 3,2019 at 5:30pm to see an used car. We arrived at the appointed time and found out after 15 minutes wait that the car had already been purchased by the sale manager of Thornhill Hyundai, of all the people. Apparently, their internet specialist and this dealership do not communicate effectively about their used car inventory. They like to waste other people time My short time with this dealership left a bitter taste in my mouth. NOT impressed with their professional conduct and will NOT recommend Thornhill Hyundai to anybody. More

Great experience Salar was amazing from the moment me and my fiancé walked in. He was very knowledgeable and answered any questions we had. Would definitely recommend Salar was amazing from the moment me and my fiancé walked in. He was very knowledgeable and answered any questions we had. Would definitely recommend him if you are also looking into visiting this dealership. More