Thornhill Hyundai

For my very first oil change, service told me my car CAME FROM THE FACTORY WITH SYNTHETIC OIL, and that i should stick with synthetic oil since the vehicle started with it. This doubled the cost of the oi FROM THE FACTORY WITH SYNTHETIC OIL, and that i should stick with synthetic oil since the vehicle started with it. This doubled the cost of the oil change. When I got home I called Hyundai Canada. Hyundai Canada told me that absolutely NO CARS COME FROM THE FACTORY WITH SYNTHETIC OIL. I can only assume that Thornhill Hyundai service directly lied to me, as knowledge of an oil change is absolutely the most basic maintenance item on a car. Additionally, immediately after the oil change, my oil was black. They apparently lied about the synthetic oil, so did they really properly change my oil? Did they leave the old oil filter on? Did they not drain all the oil, or is this simply the way the oil looks in this vehicle after an oil change. Who knows - seeing as their service department lost all its credibility when they apparently lied about the synthetic oil. So, if your Hyundai needs servicing consider carefully before going to Thornhill Hyundai. If they lied, or got wrong, about something as basic as an oil change, can you really trust them do do any more complicated service on your car? Oh- did the dealer provide reasonable satisfaction for all the time I spent following up on their fraud or mistake? NO Not by a long shot, so I would imagine if they do YOU wrong - don't expect much More

Hyundai Thornhill not giving the delivery date and not giving money back. A sales Lady called Luiza got deposit from my wife to deliver the car for few days it's 3 weeks but no delivery and no proper a giving money back. A sales Lady called Luiza got deposit from my wife to deliver the car for few days it's 3 weeks but no delivery and no proper answer since yesterday I called them to Cancel the deal. she told me the car will arrive next week after she found that I am serious to cancel the deal, she suddenly told me the car just arrived. I have never seen such a dishonest person because I called her every second day to see if they have the Car ready but never heard any date and time for delivery. even she told me they never gave to customer anything in writing about delivery date and it's the first time she is hearing such a document thing. I suggest people stay away from this location. I suggest the dealership to respect the word they say to the people. More

Thornhill Hyundai are the first dealership to have taken the time to invite me to an evening explaining exactly why it is critical to service my vehicle. They hooked me at that point. Secondly they set expe the time to invite me to an evening explaining exactly why it is critical to service my vehicle. They hooked me at that point. Secondly they set expectations - no surprises, I know my next service will include a break job... More