Thornhill Hyundai

WORST SERVICE EVER- You can thank Richard V and his staff Worst service ever they need to shut down the service department and have a fresh restart. The VO Service and Operations Richard V is more interested Worst service ever they need to shut down the service department and have a fresh restart. The VO Service and Operations Richard V is more interested in sharing with you how he has turned the service department into a more profitable department and charges for recall service etc. Totally out to lunch in not committing to getting your car repaired and serviced properly for service rather he prefers to talk about himself Some advise don’t tell him you aren’t returning for service after you paid your bill that he will overcharge because he will also deny you a courtesy shuttle/ ride because he is very malicious person If you have other options to have your car serviced they are much better options than Thornhill Hyundai thanks to Richard V and his team . More

Customer experience driven team, very polite, 5/5 I've bought and serviced my 2017 Elantra for three years now with Thornhill and I honestly have nothing bad to say. Jonathan was my original sales I've bought and serviced my 2017 Elantra for three years now with Thornhill and I honestly have nothing bad to say. Jonathan was my original sales rep and he was a great dude to work with. For service I've had Clinton and Davis primarily. Again nothing to say here, service is completed pretty much as expected. I come in every 6,000km for oil changes and whatever scheduled maintenance is needed and it really is a painless experience. Other things to note, they have a decent sized waiting room with limited seating. Good wifi and and great coffee for a dealership. I'm also a fan of the club beats I often hear in the showroom. More

The best experience!! Buy a car is a wonderful experience but in this place was amazing !! Tara is the best!! They explained all the options accordingly with our necessiti Buy a car is a wonderful experience but in this place was amazing !! Tara is the best!! They explained all the options accordingly with our necessities. We really recommend this place and for sure we will return back. More

Car maintenance service So much of cheating. They don't disclose the costs properly at the beginning and tried to trick me.I would never go to them again. So much of cheating. They don't disclose the costs properly at the beginning and tried to trick me.I would never go to them again. More

Friendly. Attentive. Staff were friendly and attentive. Tara was patient and listen our questions. Mark (manager) listen our suggestions and accommodate our requests. Reco Staff were friendly and attentive. Tara was patient and listen our questions. Mark (manager) listen our suggestions and accommodate our requests. Recommend this dealership to other customers. More

All Good Everyone (Sam, Marc, Cam, David) was very friendly and helpful. They answered all my questions and helped me get the best deal. I would definitely b Everyone (Sam, Marc, Cam, David) was very friendly and helpful. They answered all my questions and helped me get the best deal. I would definitely buy there again More

Great customer service Our last visit was great. Tara, the sales associate was very helpful. She answered all our questions and she provides us everything we needed. Overal Our last visit was great. Tara, the sales associate was very helpful. She answered all our questions and she provides us everything we needed. Overall, excellent service. More

An amazing experience! My son and I do not know much about cars or how the process of buying a car works, but the staff at Thornhill Hyundai explained everything and made th My son and I do not know much about cars or how the process of buying a car works, but the staff at Thornhill Hyundai explained everything and made the process much easier. They were incredibly kind, helpful, and professional. We are loving our Kona! I'd recommend Thornhill Hyundai to anyone looking for a safe and reliable car. Overall, a positive experience! More

Poor Follow Up, Long delays in repairs, Low accountability I've owned the Hyundai already for 3 years and it has since incurred an Engine light issue. There has not been a resolution since I have brought the v I've owned the Hyundai already for 3 years and it has since incurred an Engine light issue. There has not been a resolution since I have brought the vehicle in 2.5 months ago for a service. Warranty issue or not, there is not a lot of accountability for timeframe, with massive delays on getting back to you and leaving you hanging with no updates. . Would I recommend buying a vehicle here - perhaps.Would I recommend a place for service where fellow customers appear to be disgruntled and having issues and I endure similar issues myself? No. The bottom line is this. Set expectations and take care of your customers. If your advisor is not in, it seems like the world is doomed and everyone just passes the buck back to that advisor, and says "I can't work on this file". Zero Teamwork in place, other than the receptionist who ALWAYS picks up and gets me to the right department. Kudos to her and her alone. More

Great Customer Service The new management made a different. The previous management teams were really bad. Zero customer service. Service advisors were great and everything The new management made a different. The previous management teams were really bad. Zero customer service. Service advisors were great and everything was done as promised. More