Thornhill Hyundai

Recall This was my first visit since I bought a demonstrator vehicle. Since I keep meticulous records of service on any vehicle I own, I asked for and receiv This was my first visit since I bought a demonstrator vehicle. Since I keep meticulous records of service on any vehicle I own, I asked for and received all the service records for the vehicle for the period before I owned the vehicle. I took the vehicle in for two recalls. The staff were very friendly and the vehicle was ready when they said it would be. The only issue I had when I picked it up was that the outside temperature now showed Fahrenheit, not Celsius as it was when I took it in. I had to look up in the manual to change it back to the proper temperature. More

Takes too long to do service Dropped the car off at 11:30 appointment to do oil change car was not ready till 3:30. Also mentioned to check few things on the car and it was not d Dropped the car off at 11:30 appointment to do oil change car was not ready till 3:30. Also mentioned to check few things on the car and it was not done. Called many times to get an update and was unsuccessful. This is actually the second time same issue takes too long to get things done. Not sure if I will go back there or not. More

Oil change Went I arrived I was taken right in and I didn’t have long to wait - just long enough to have a coffee and check emails. Went I arrived I was taken right in and I didn’t have long to wait - just long enough to have a coffee and check emails. More

All the staffs were very friendly and kind. Especially the salesperson who helped me with (saman) was just awesome. overall environment was great and warm. the salesperson who helped me with (saman) was just awesome. overall environment was great and warm. More

Service appointment for recall and oil change was efficient. Service were pleasant and arranged a shuttle ride back and forth from dealer. However, they use Uber as their shuttle service and I was efficient. Service were pleasant and arranged a shuttle ride back and forth from dealer. However, they use Uber as their shuttle service and I was uncomfortable with one of the drivers as he was not familiar with the surrounding area and he could not understand English when I gave him verbal directions. I would have preferred a dedicated shuttle driver from the dealer as they would be familiar with the roads within the shuttle boundaries. More

Aug 2018 - great service from Carina Fullerton and Daniel Yu Bought a used vehicle on behalf of my daughter who lives in another province. The place was managed by Greg C. at the time and I appreciated his appro Bought a used vehicle on behalf of my daughter who lives in another province. The place was managed by Greg C. at the time and I appreciated his approval to have the vehicle checked inside out. When it came to the paperwork, Carina and Daniel made me jump through hoops. However, they were very polite and constructive throughout the whole process so in the end, all worked out really well. More

WORST SERVICE EVER- You can thank Richard V and his staff Worst service ever they need to shut down the service department and have a fresh restart. The VO Service and Operations Richard V is more interested Worst service ever they need to shut down the service department and have a fresh restart. The VO Service and Operations Richard V is more interested in sharing with you how he has turned the service department into a more profitable department and charges for recall service etc. Totally out to lunch in not committing to getting your car repaired and serviced properly for service rather he prefers to talk about himself Some advise don’t tell him you aren’t returning for service after you paid your bill that he will overcharge because he will also deny you a courtesy shuttle/ ride because he is very malicious person If you have other options to have your car serviced they are much better options than Thornhill Hyundai thanks to Richard V and his team . More

Customer experience driven team, very polite, 5/5 I've bought and serviced my 2017 Elantra for three years now with Thornhill and I honestly have nothing bad to say. Jonathan was my original sales I've bought and serviced my 2017 Elantra for three years now with Thornhill and I honestly have nothing bad to say. Jonathan was my original sales rep and he was a great dude to work with. For service I've had Clinton and Davis primarily. Again nothing to say here, service is completed pretty much as expected. I come in every 6,000km for oil changes and whatever scheduled maintenance is needed and it really is a painless experience. Other things to note, they have a decent sized waiting room with limited seating. Good wifi and and great coffee for a dealership. I'm also a fan of the club beats I often hear in the showroom. More

The best experience!! Buy a car is a wonderful experience but in this place was amazing !! Tara is the best!! They explained all the options accordingly with our necessiti Buy a car is a wonderful experience but in this place was amazing !! Tara is the best!! They explained all the options accordingly with our necessities. We really recommend this place and for sure we will return back. More

Car maintenance service So much of cheating. They don't disclose the costs properly at the beginning and tried to trick me.I would never go to them again. So much of cheating. They don't disclose the costs properly at the beginning and tried to trick me.I would never go to them again. More