Thornhill Hyundai

We have bought two cars from here in less than a year. First car we bought in July was a new 2018 Elantra, my wife got into an accident in November of that year, it was a right off. We went back in Januar First car we bought in July was a new 2018 Elantra, my wife got into an accident in November of that year, it was a right off. We went back in January 2019 and purchased a New Tucson. Both transactions were smooth and pleasent. This was done in the era of Greg C. In January 2019, (at the end of the Greg C. era) when we bought the Tucson our sales person (M C) was awesome. He made us feel at ease throughout the whole transaction, he was the same salesperson who sold us the 2018 Elantra. Anyways, I have seen the dealership transform since Greg C. left, and not for the better. Really slow service, 2 hours plus for an oil change, on another occasion over 3 hours for changing to winter tires (already on rims!!!!). I'm not sure if they have enough technicians at the back or what it is, but it speaks lots about management. Whoever is running Thornhill Hyundai right now should have a meeting with the technicians. The wait times are way too long for minor maintenance. Also, on the 3 occasions I have gone to get service...the service advisor has tried to sell me service that is not required on the vehicle. I know my Tucson does not require Synthetic motor oil, because it does not have a turbo, also on our first oil change another advisor said to us the car didn't require it. I'm not sure if I'm gonna stay here for the rest of the life of my Tucson. I'm gonna do my research on other Hyundai dealers. More

Excellent Service Couldn't ask for a better service. I was in the process of buying a family car and the first visit I made was to this dealership. Little did I know th Couldn't ask for a better service. I was in the process of buying a family car and the first visit I made was to this dealership. Little did I know that I wouldn't need to go elsewhere. We came across with Sonia Malik who took us under her wings and worked with us on all the different scenarios that helped us select the right family vehicle, within our budget and characteristics. If you are in the market for a vehicle, pay them a visit, you won't be disappointed. More

80km ( Hamilton To Thornhill ). Surfed the net to find a good price at this dealer. Sent an email that was quickly answered by the sales Manager,( Eddie Li ). We discussed numbers ov Surfed the net to find a good price at this dealer. Sent an email that was quickly answered by the sales Manager,( Eddie Li ). We discussed numbers over the phone and email. Numbers sounded good, but wondered if they would change when I went all the way down to the dealership. We went down and where greeted in a friendly and helpful way. Eddie Li ( Sales Manager ) made time during a busy night to sit and go over everything we spoke, and emailed about. He was transparent, honest but most of all kept his word. The deal was made Monday night and delivery was set for Saturday. When we picked up the car, Tara Fallah sales rep, went over the paperwork and all the functions of our new car to make sure we were happy. I have been purchasing cars for over thirty years, and happy to say that this experience was the best I ever had. They did what they said, and said what they did! No games were played, or back and forth from sales person to manager. I'm now, an owner of the New Hyundai Palisade. I will definitely recommend this dealership to my friends. More

I took my car for a regular oil change , at no point in time anyone said i would get billed for synthetic oil, i looked at my records and i have never put synthetic on my car. Next time please explain w time anyone said i would get billed for synthetic oil, i looked at my records and i have never put synthetic on my car. Next time please explain what exactly you are doing and costs On top i was left waiting for over 2 hrs until i went to ask what was going o . It was a poor experience to say the least More

This dealership is part of Phaeton Auto Group. Avoid! My parents bought a used 2019 Toyota Corolla LE on my behalf at the end of Aug 2019 from this dealership's sister dealership, Richmond Hill Hyundai. H My parents bought a used 2019 Toyota Corolla LE on my behalf at the end of Aug 2019 from this dealership's sister dealership, Richmond Hill Hyundai. However considering my experience, I am recommending that the entire dealership group — including Thornhill Hyundai — be avoided. Why? Short story: They screwed up with the legal paperwork, and didn’t deliver on everything in the contract, then ghosted me. I asked for reasonable compensation, they gave me a lowball counteroffer, and when I was willing to accept on one minor condition, they refused to negotiate AND asked me to sign a release form so that I can't post any truthful reviews. The full story: - The actual sale facilitated by the salesperson GS was seamless, although he did refuse to fill the gas tank up to the max when the car was delivered (rude, but not the end of the world). The car was driven off the lot a week later; no problems with performance 2.5 months later. - After taking ownership, I noticed a discrepancy in the paperwork. The sale agreement stated that the maximum distance driven on the car was ~16000km, while the odometer reading on the safety certificate (dated two days after the bill of sale was drafted and the car had been purchased) was ~18100km. - After taking the car and "closing" the sale, there were also a few other items that I had yet to receive, such as carpet mats and the paint pen (actually signed on in the sale agreement) as well as the full vehicle manual. - Throughout all of September, we attempted to contact GS several times about these two items. GS responded with one one-liner email and more verbal promises to follow up, then communications from him ceased. - By the first week of October (4-5 weeks after the car had been driven off the lot), we escalated to DG, the dealership's sales manager. DG also promised to immediately follow up and personally mail the items, but just like GS, he ghosted us too and all calls would be sent to voicemail. - Approaching late October, I escalated once more to Kiron Singh (KS), the dealership's general manager, mentioning that no response by October 25th would result in escalation to OMVIC and Toyota Canada. KS did respond in time however he revealed that he had just ordered the carpet mats, the manual, and the paint pen (8 WEEKS after the car had been driven off the lot). He also said that the discrepancy in the paperwork was due to an error in the bill of sale, which (in his words) "should have been updated at time of purchase", and therefore the correct distance was the higher one on the safety certificate. - I requested compensation for the error and the poor communication in the form of a $300 gas gift card. The $300 was determined via the difference in average sale price between a 2019 Toyota Corolla LE driven 16000km and driven 18000km. The gift card was requested to avoid the possibility of running into any further problems with the dealership (because honestly I had no more trust in them), however I did mention that I was open to other forms of compensation with similar value (e.g., annual service checkup). - KS made a counteroffer of 4 oil changes. I again asked for the $300 gift card, restated the reasoning, and also mentioned that compensation in the form of oil changes would have to be higher than 4 as I don’t live anywhere near Richmond Hill. - KS responded that apparently Richmond Hill Hyundai’s policy is to charge $0.05/km, therefore 2000km = $100, and the only option for compensation was via oil changes. - Fed up by this point, I said I would accept the oil changes if they could be done at any dealership within Phaeton Auto Group, including Thornhill Hyundai. However KS said that the oil changes could only be redeemed at Richmond Hill Hyundai, AND ONLY AFTER A FULL AND FINAL RELEASE FORM IS SIGNED. - Upon asking for the terms of the release, I was simply told it was "to ensure that there will be no further action taken towards [them] (no further compensation)," and that "this also includes actions [on] social media." Now, why should you care about my experience if the dealerships are different? Because according to OMVIC: - KS is only a Sales Manager, for both Richmond Hill Hyundai AND Thornhill Hyundai. - KS is also listed as a Salesperson for Richmond Hill Toyota. - The General Manager of Richmond Hill Hyundai is officially listed as John Welsh. He is also listed as the General Manager for Richmond Hill Toyota and Thornhill Hyundai. So, again: unless you’re willing to risk having a poor experience like mine, DON’T buy from this dealership! AVOID PHAETON AUTO GROUP COMPLETELY including their other dealerships: - Richmond Hill Hyundai - Richmond Hill Toyota - Toyota Town (in London, ON) - Lexus of London (If this review eventually disappears, assume that either the compensation to sign the release form was much better than the original offer, or that any negative reviews are being censored.) More

Very fast, professional and friendly! I liked the personal touch in servicing me and would love to go back! Thank you for the lovely service personal touch in servicing me and would love to go back! Thank you for the lovely service More

They are very nice, helpful, and friendly. I brought my car last week for recall to the Thornhill Hyundai. Thank you for your great service car last week for recall to the Thornhill Hyundai. Thank you for your great service More

Recall This was my first visit since I bought a demonstrator vehicle. Since I keep meticulous records of service on any vehicle I own, I asked for and receiv This was my first visit since I bought a demonstrator vehicle. Since I keep meticulous records of service on any vehicle I own, I asked for and received all the service records for the vehicle for the period before I owned the vehicle. I took the vehicle in for two recalls. The staff were very friendly and the vehicle was ready when they said it would be. The only issue I had when I picked it up was that the outside temperature now showed Fahrenheit, not Celsius as it was when I took it in. I had to look up in the manual to change it back to the proper temperature. More

Takes too long to do service Dropped the car off at 11:30 appointment to do oil change car was not ready till 3:30. Also mentioned to check few things on the car and it was not d Dropped the car off at 11:30 appointment to do oil change car was not ready till 3:30. Also mentioned to check few things on the car and it was not done. Called many times to get an update and was unsuccessful. This is actually the second time same issue takes too long to get things done. Not sure if I will go back there or not. More

Oil change Went I arrived I was taken right in and I didn’t have long to wait - just long enough to have a coffee and check emails. Went I arrived I was taken right in and I didn’t have long to wait - just long enough to have a coffee and check emails. More