Thornhill Hyundai

Excellent service Sales rep Irene S was very helpful from the test drive to my final purchase. I really appreciate that she stayed late on a Friday so that I could pick Sales rep Irene S was very helpful from the test drive to my final purchase. I really appreciate that she stayed late on a Friday so that I could pick up the vehicle. Great customer service. More

Service Work was thorough on my change of oil and I believe the software update was done but I spent so much time waiting. Time is premium when an appointmen Work was thorough on my change of oil and I believe the software update was done but I spent so much time waiting. Time is premium when an appointment has been scheduled. More

First Experience with Hyundai was Great! On the day that we visited the Hyundai dealership, we also went to 2 other (non-Hyundai) dealerships. Hands down, the Thornhill Hyundai dealership pr On the day that we visited the Hyundai dealership, we also went to 2 other (non-Hyundai) dealerships. Hands down, the Thornhill Hyundai dealership provided the best customer service! Marc Hull was the first to greet and welcome us. We were later helped by Sonia Malik. We found both Marc and Sonia to be professional, friendly, very knowledgeable, and genuinely interested in helping us find the "right" car for us. It was a real pleasure dealing with them. More

Wonderful experience Tara was a great help, punctual and professional, answered any question I had and provided me with a beautiful service on getting my pre-owned vehicle Tara was a great help, punctual and professional, answered any question I had and provided me with a beautiful service on getting my pre-owned vehicle! More

Buying a car Was great service and very helpful and friendly would highly recommend . Sonia and the rest of the staff went through everything and was very helpful Was great service and very helpful and friendly would highly recommend . Sonia and the rest of the staff went through everything and was very helpful making this a fast and enjoyable transaction More

Fantastic Very positive experience on a new vehicle purchase . Mark and Emilia were knowledgeable and reliable staff. The dealership staff were friendly and c Very positive experience on a new vehicle purchase . Mark and Emilia were knowledgeable and reliable staff. The dealership staff were friendly and courteous. Would recommend this dealership. More

Excellent Costumer Service If you are looking for a new or used car Hyundai Thornhill is the place to be. I have dealt with Emilia and Michael very professional and helpful with If you are looking for a new or used car Hyundai Thornhill is the place to be. I have dealt with Emilia and Michael very professional and helpful with all your needs. I was looking for a particular color, unfortunately, it was not available at the time. Emilia and Michael went above and beyond to ensure I have the car that I wanted. I would definitely recommend Thornhill Hyundai for anyone looking for a car. More

The best Hyundai in Toronto is Thornhill Hyundai i had purchased car from a different location before was not happy at all until we came to Thornhill Hyundai and bought car for my sister there servic i had purchased car from a different location before was not happy at all until we came to Thornhill Hyundai and bought car for my sister there service was so great I Decided to trade my car to a new one. Sonia M helped us she was great. Since our 2 purchase from her I feel like We have found our self very good friend that we can trust to come from our future purchases. I would recommend this and only this location to whoever wants to buy a Hyundai. More

Possibly Worst Service Department in Canada To begin with I have had my 2013 Santa Fe since new and it has been a great car! Fortunately because it is such a good car it only needed regularly sc To begin with I have had my 2013 Santa Fe since new and it has been a great car! Fortunately because it is such a good car it only needed regularly scheduled maintenance so I didn't have to visit the service department very often but every time I did I was disappointed. The last time I visited Thornhill Hyundai they forgot to retrieve my tires and rims from storage. I also needed a signal light bulb replaced. They performed the scheduled service and told me they would call when the tires were in. After leaving the lot I noticed that the signal light still wasn't working even though I had been charged for the repair. I went home and after several days with no call about my tires I called service. Big aplogies, come in day after tomorrow tires will be here. I also told them that the light bulb hadn't been replaced. Back I went to the dealer for my tires and light bulb. About two hours after leaving the dealer the SA called to say they forgot the lightbulb again! Could I come in tomorrow morning they would take care of me right away. Back we go again. Of course the SA wasn't on shift and I was told that since I had "no appointment " it would be several hours before the bulb could be replaced. I went ballistic but fortunately another SA remembered me from my previous two visits, took my keys from the counter and took my car to the shop immediately and returned in about 10 minutes. Today I had an appointment for 8:30 which I booked over a week ago. When I finally was seen by a SA 33 minutes had passed. I was then informed that they were really busy and it would take "a couple of hours". I asked why they booked appointments if the time of the appointments was irrelevant. The SA kept trying to upsell me on other service even though I said I needed him to just book my car in so I could get going. He then asked if I needed a ride because "the service will take a LONG time". I reminded him that he just told me that it would be two hours ro which he replied "I said a couple of hours". Over three hours later I went to see how much longer my car would be. Miraculously it was ready! When i got the bill i had been charged for tire storage that I had NOT requested. 15 minutes later I got my car. Fortunately for me this is the LAST TIME that I will have to put up with Thornhill Hyundai's rude and inefficient Service Department. I really like the Hyundai Kona but because there is no way I was going to face another 6 years of poor service I bought a 2019 fully loaded Subaru Crosstrek last week!!!!! More