Team Ford
Edmonton, AB
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2,034 Reviews of Team Ford
Very happy with my recent purchase at Team Ford. Imran is very knowledgeable and gave me options that suited my budget! I found them to be trust worthy and were beyond my expectations in helping me. Imran is very knowledgeable and gave me options that suited my budget! I found them to be trust worthy and were beyond my expectations in helping me. I won't hesitate to shop there again! More
Good communication and flexibility. Was able to get things done in my short time frame, apart from some mix ups with my cash back which took longer than expected. Was able to get things done in my short time frame, apart from some mix ups with my cash back which took longer than expected. More
I highly recommend Team Ford, Zaher Chebli was fantastic; once in contact with him he did his best to find the truck that I wanted and after not having much luck, he called me a couple of weeks later and con once in contact with him he did his best to find the truck that I wanted and after not having much luck, he called me a couple of weeks later and continued his search resulting us finding the right truck for us. Thank you for a pleasurable experience!! More
I highly recommend Team Ford! Hunter Jasman was very patient, kind & informative from the time of ordering my Bronco to when it arrived. He listened to what I envisioned, and wit Hunter Jasman was very patient, kind & informative from the time of ordering my Bronco to when it arrived. He listened to what I envisioned, and with his expertise, he suggested all the details & upgrades, to ensure that is what I wanted. When it arrived, I was not disappointed! I am a proud owner of my new Bronco & I am loving it! Thank you Hunter & Team Ford. More
Would strongly suggest looking elsewhere if buying a used vehicle. The salesperson I worked with (Humraj) was dishonest on multiple occasions, and the overall buying process was terrible. Nearly 4 hours of s vehicle. The salesperson I worked with (Humraj) was dishonest on multiple occasions, and the overall buying process was terrible. Nearly 4 hours of sitting at the sales desk while every single question, negotiation, etc. took ~15-20 minutes for the sales manager at the back to answer. Despite being promised a certain discount by the salesperson after originally viewing the vehicle, he ultimately did not honor it and blamed his manager for turning it down. Regardless, I was at the point where I was ready to just agree to the price they had settled on (which was basically just half the discount that was originally promised). At this point I am thinking the rest will be smooth sailing, but the salesperson comes back with a purchase agreement and asks me to sign so he can collect a deposit and we can begin finalizing the deal. The price we agreed upon is listed, however, he slipped in a $500 “anti-theft” fee that I noticed when I read through the document. I asked what it was about, and he said that it was a charge that must be included because “unlike other dealerships, they do not charge any documentation fees”. I was immediately skeptical and spent nearly 10 minutes arguing with him about this fee that was NEVER disclosed, not posted on their website, and was absolutely slipped in at the last minute after a painful 3-4 hours of coming to agreement on a price. It wasn’t until I told him I was ready to walk away when he checked with his manager (and this time – funny enough – came back with a response 60 seconds later) that he was willing to “waive” the fee. After looking into this a bit, it is clear that this practice was not only in direct violation of AMVIC rules of all-in advertised pricing (which I will be filing a formal complaint with them about), but is also in direct conflict with their “Go Auto Advantage” listed on their website regarding “No extra fees”. While I was able to call them out on this garbage and have them remove it, there is no doubt in my mind that others have fallen victim to this at this place. While there were numerous instances where I caught the salesperson in an outright lie, there was one in particular that I wanted to note here. The Carfax report for the vehicle they provided indicated there was an “open recall”. When reviewing the report, he said that they had confirmation that the recall had been since addressed and that it was no longer open despite what the report stated. I ended up pulling my own report as I had noticed the report they provided was considerably out of date; This new report showed that the recall was in fact still open. When questioned about outright lying to me about this, he could not come up with an excuse as to where he in fact received “confirmation” that the recall was previously addressed. When the time came to finally pick up the vehicle, despite being told it would be cleaned prior to handing it over, the car was clearly still dirty in both the interior and exterior (dirt on the body, coffee spills in the cup holders, etc.). Had to fight tooth and nail for them to finally agree to rinse it off and run a cloth over the spills. The fact it wasn’t detailed, even lightly, is absurd, and the level of standard they have at this dealership is not at all in line with anything I have ever seen. All in all, I would not step foot in this place again and strongly warn anyone considering to do so that there is a good chance you will have a similar negative experience that I did. More
This is by far the worst dealership I’ve ever dealt with. Never followed through with anything the said and left me with a crap vehicle with over 2000$ in repairs that need to be fixed. Never followed through with anything the said and left me with a crap vehicle with over 2000$ in repairs that need to be fixed. More
Look anywhere else. After making an appointment the day prior, spending 1.5 hours with a salesperson today, another sales person sells the same truck after taking the ke After making an appointment the day prior, spending 1.5 hours with a salesperson today, another sales person sells the same truck after taking the keys from the salesperson I was dealing with. I had just submitted an offer with my trade in and before anything else is done, my sales person comes back saying the truck sold 5 minutes ago. No organization, no communication amongst sales staff. Minimal to no effort made to resolve issue. Thought it was done there, two days later I find the same truck back on the website listed $7000 more. Gouging and lying. Rough. More
Great experience. Dino was my salesman and he was awesome. Service was top notch and price was good compared to other dealers. Dino was my salesman and he was awesome. Service was top notch and price was good compared to other dealers. More