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Team Ford

Edmonton, AB

4.5
2,038 Reviews

3304 91 St NW

Edmonton, AB

T6N 1C1

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2,038 Reviews of Team Ford

October 03, 2024

This was the worst car purchase experience in our lives and we are seniors. We purchased a 6 year old top shelf truck from them and paid for the extended warranty, which we later learned doesn't take ef More

by heikopaulsen1955
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
No
Employees Worked With
Thomas Slaney
Oct 21, 2024 -

Team Ford responded

We are sorry that you feel this way. We absolutely tried to make things work and we feel that we went above and beyond vs what most dealers would ever do throughout the process. Nonetheless we are very sorry that you guys ran into the issues so quickly after taking delivery.

Oct 25, 2024 -

heikopaulsen1955 responded

Above and beyond? There was no indication of a resolve until we involved a lawyer.

September 13, 2024

Doug Nicol was very polite, competent and dealt with us using no pressure. We are satisfied with our purchase. More

by Happy Campers
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Doug Nicol. Four out of five stars rating, Thanks Doug
Sep 23, 2024 -

Team Ford responded

Thank you for taking the time to leave us a review. What do take our online reputation very serious. What could have we done differently to make this a full 5 star experience for you? Our General manager Jamie would love to hear from you. jjasman@teamford.ca

Oct 21, 2024 -

Team Ford responded

Thanks for your kind words about Doug Nicol! We're glad you're happy with your purchase. But we have to ask.. What would have taken your experience from great to exceptional so you could have provided us a full 5 stars? Your feedback helps us strive for perfection. Thank you!

September 06, 2024

This was by far one of the worst sales experiences i have ever had. I was very clear at every step of the process of what i wanted, and the situation I was in. Unfortunately I was left in a bind and needed t More

by bunten21
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Billy Abdul Al
Oct 21, 2024 -

Team Ford responded

Thank you so much for taking the time to share your thoughts. We're truly sorry we didn't quite hit the mark for you and we apologize for any and all inconvenience we may have caused you. Your feedback is invaluable in helping us improve. If you would like to discuss any further please reach out to our General Manager Jamie. jjasman@teamford.ca

August 25, 2024

I bought my f150 2023 tremor from team ford and recommend my two friends and we bought two more one was f150 2023 lariat power boost and one f150 2023 platinum on platinum we had rare noise from engine first More

by s_pirthipal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chris service manager
Oct 21, 2024 -

Team Ford responded

Thank you so much for taking the time to share your thoughts. We're truly sorry we didn't quite hit the mark for you. Your feedback is invaluable in helping us improve. If you would like to discuss and further please reach out to our General Manager Jamie. jjasman@teamford.ca

August 25, 2024

Bad experience with this dealership. Don't go this dealership .I buy brand new f150 ,it's engine issue in 8000km only ,they did not fix and water my 1 month ,also they scratching my dr More

by Sonysidhu81
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tyler Sendecki, Dino Subasic
Dec 19, 2024 -

Team Ford responded

Thank you so much for taking the time to share your thoughts. We're truly sorry we didn't quite hit the mark for you. Your feedback is valuable in helping us improve. If you would like to discuss and further please reach out to our General Manager Jamie. jjasman@teamford.ca

July 29, 2024

I just purchased a Ford Bronco Sport. My experience was literally top notch! Many thx to Victor at Ford for helping me... They where knowledgeable, and had amazing communication with me.. More

by christinamatignas
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Victor Kim
Aug 20, 2024 -

Team Ford responded

Thanks for the amazing review! We're overjoyed to hear that Victor and our team made your Ford Bronco Sport purchase a top-notch experience. Our goal is to deliver exceptional service, and we're glad we hit the mark. Thanks for choosing Team Ford Edmonton - we're honored to have customers like you!

July 28, 2024

My first time coming in team ford and definitely not my last! I had a great experience with Victor Kim, helpful attitude and also very knowledgeable in sales! Definitely they do a good job with attention t More

by krrabago
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Victor Kim
Aug 20, 2024 -

Team Ford responded

Wow, thank you so much for your glowing review! We're thrilled to hear that Victor Kim and Tyler in Financing made your experience at Team Ford in Edmonton truly exceptional. We're proud of our team's dedication to providing top-notch service and attention to detail, especially when it comes to our used vehicles. Congratulations on your new F150 - we can't wait to see you on the roads of Edmonton and surrounding areas! We look forward to welcoming you back to Team Ford again soon. Thanks for choosing us for your automotive needs!

July 26, 2024

Very Professional all the people at the counter are all very courteous and cooperative. Go see Victor Kim More

by kashbhat
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Victor Kim
Aug 20, 2024 -

Team Ford responded

"Thank you for your kind words! We're delighted to hear that our team, especially Victor Kim, provided you with a professional and courteous experience at Team Ford in Edmonton. Our goal is to make every customer feel valued and supported, and it sounds like we've achieved that with you! We'll pass on your compliments to Victor and the team. Thanks for choosing Team Ford, and we look forward to serving you again!"

July 26, 2024

We Had a great experience working with Victor Kim. Loving our new Ford Expedition! Thanks to all the team. More

by Jim
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Victor Kim
Aug 20, 2024 -

Team Ford responded

Thank you so much for sharing your positive experience with Victor Kim and the Team Ford Edmonton team! We're beyond thrilled that you're loving your new Ford Expedition - it's a great choice! Our team is dedicated to providing exceptional service, and it's wonderful to hear that we've met our goal. Thanks again for choosing Team Ford, and we look forward to serving you for years to come! Congratulations on your new vehicle!

July 25, 2024

We purchased a 2024 Bronco Sport from Ambar Santana and was very happy with her service and the price we agreed upon. The vehicle was ready when we arrived to pick it up and extra accessories we requested More

by harvey.craighc
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ambar Santana
Aug 20, 2024 -

Team Ford responded

Thank you so much for sharing your fantastic experience with Ambar Santana and the Team Ford in Edmonton! We're thrilled to hear that you're loving your new 2024 Bronco Sport and that Ambar provided top-notch service. We're proud of our commitment to customer satisfaction, and it's great to know we've met our goal. From the smooth pickup process to the timely installation of accessories and detailing, we're glad everything went smoothly. Thanks for choosing Team Ford, and we look forward to serving you for years to come! Congratulations again on your new vehicle!

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