Team Ford

Worst dealership experience to date. Truck took 7 months to arrive, paperwork was a nightmare with finance first tacking on $10,000 for their prepaid service and paint protection crap (w Truck took 7 months to arrive, paperwork was a nightmare with finance first tacking on $10,000 for their prepaid service and paint protection crap (which was then offered at half price down the road) and tried to use double speak to screw me out of $900.00 on my trade, so I left. Came back a couple days later to try again and now there was a random $600 charge put on the paperwork for a VIN etching fee (which I had removed early in negotiation and that time it was $500). Took delivery of my truck and it was scratched, had the wrong winter tires on it and was missing 2 dealer installed accessories. In the last month, nothing but xx and platitudes, but still nothing done to make me whole. AMVIC and Ford Canada are now involved. Go buy a Ford elsewhere, if they can screw around this much with a new vehicle, I'd hate to see what happens with used. Emails to higher management also go unanswered. I know the response from team Ford will be an insincere apology and a recommendation to contact higher management, but they've been on all of my communications to the dealership and have yet to do anything to respond More

Victor Kim was so patient and willing to work with us. We highly recommend him! We highly recommend him! More

Victor is an amazing guy truly recommend him to anyone he’s awesome and helpful he’s awesome and helpful More

We felt like we were valued as customers and that Victor wanted to find exactly what we were looking for, which he did. We were very happy with our experience. Will definitely recommend Victor. wanted to find exactly what we were looking for, which he did. We were very happy with our experience. Will definitely recommend Victor. More

Victor Kim was so patient and willing to work with us. We highly recommend him! We highly recommend him! More

Awesome guy awesome information awesome people skills made us felt at home thanks Victor appreciate you taking good care of us made us felt at home thanks Victor appreciate you taking good care of us More

When the vehicle sold that I was interested in Victor said he would watch for on and he followed up when another one came in, and I bought it. Way to follow up When the vehicle sold that I was interested said he would watch for on and he followed up when another one came in, and I bought it. Way to follow up When the vehicle sold that I was interested in Victor said he would watch for on and he followed up when another one came in, and I bought it. Way to follow up Victor More

Victor Kim was so patient and willing to work with us. We highly recommend him! We highly recommend him! More

Victor Kim was so patient and willing to work with us. We highly recommend him! We highly recommend him! More

My family and I have now purchased two vehicles from this dealership and had nothing but positive experiences. Victor is an knowledgable, ethical, and kind sales person! Everyone at the dealership wen this dealership and had nothing but positive experiences. Victor is an knowledgable, ethical, and kind sales person! Everyone at the dealership went above and beyond to ensure a seamless sales process with both of our vehicle purchases. More