Team Ford

I bought a 2013 Ford Edge in July and had the absolute worst me experience of my life! I was pressured into the sale by the salesman telling me someone else was potentially going to buy it, I wasn’t allow worst me experience of my life! I was pressured into the sale by the salesman telling me someone else was potentially going to buy it, I wasn’t allowed to drive it more than 2-3 km becuase it was out of fuel. The rear campera was flipped upside down and I was told this would be repaired before I picked it up and it wasn’t. The dealer stopped responding to my text messages. The day I drove it away, I found that the windshield washer sprayer did not work, Ford refused to replace it and refused to even pay for the part even though this is a safety hazard. I was never given a copy of the updated safety inspection that I was promised and that legally has to come with the vehicle. I have nothing but issues with the vehicle since the day I bought it, fervently discovered the vehicle was sold to me with completely worn out back tires that would never have passed a safety inspection. I would never recommend this dealership to anyone. They were rude and took total advantage of me being a women and buying a vehicle alone. More

3 times my wife and I have gone to Team Ford. Twice to see about buying a used vehicle and once to have my Ford Escape brought in for service. The two times we went in to see about a used vehicle Twice to see about buying a used vehicle and once to have my Ford Escape brought in for service. The two times we went in to see about a used vehicle, we were summarily dismissed and ignored by the sales staff. The third time, I had called about an issue I was having with my 2018 Ford Escape. The Service Receptionist took my name and phone number to have the Shop Foreman call me back. I never received that call. The Customer Service at Team Ford is absolutely abysmal at best. To go to a dealership and be dismissed/ignored because we are looking at Used as opposed to New is disgusting. I will never set foot in your dealership again and will spread the word about the terrible customer service experience we had. More

I bought a 2024 ford escape STline off of Hunter Jasman A couple of months ago. I am so pleased with the car itself and the wonderful service from him and the rest of team ford! Thanks again guys! couple of months ago. I am so pleased with the car itself and the wonderful service from him and the rest of team ford! Thanks again guys! More

Approached by a salesman I said no a few times he kept talking I said I’d rather wait, in all he convinced me to come in (my fault should have went with my gut fooled again). Went in he knew my situation. talking I said I’d rather wait, in all he convinced me to come in (my fault should have went with my gut fooled again). Went in he knew my situation. Sent me to finance oh our finance team easy to work with…blah blah well…had one guy call said I was approved but had to figure out the situation I already told them about. Anyway told the salesman not dealing with them…then had another finance guy call back the next day told him what happened he said I’ll call you back but end of day or early next day. Stupid me said take your time….lol haven’t heard from them since left two messages no call back so if they can’t help you, just know that they will not call u to update or notify you..that they actually can’t help!m…they will just ghost! not to mention I told the salesman I don’t want to go though a credit check and they did and was approved but not approved,,.then said well if you got a different car we could do something but then the ghosting thing happened! When I am ready to go through this again it definitely won’t be TEAM FORD…they have lost my trust and I won’t & wouldn’t recommend them to anyone. More

This was the worst car purchase experience in our lives and we are seniors. We purchased a 6 year old top shelf truck from them and paid for the extended warranty, which we later learned doesn't take ef and we are seniors. We purchased a 6 year old top shelf truck from them and paid for the extended warranty, which we later learned doesn't take effect for 30 days after purchase. The warranty is the dealers responsibility for the first 30 days after purchase. 2 days after delivery, June 4th, we hit the road from Edmonton for our 7 week trip to BC. We literally limped into a Ford dealership in Kamloops where we informed that the truck required new brakes, a new transmission, new battery and new windshield wiper components. After several assurances that the truck would be brought back to Team Ford in a day or two, it did not happen. Out of sheer frustration and tired of the runaround from Team Ford we hired a lawyer to make things right. 6 weeks after breakdown the truck was finally picked up from Kamloops and brought back to Edmonton. We picked up the repaired truck and a cheque for our out of pocket expenses on August 2nd. 8 weeks after breakdown! Several thousand dollars in legal fees and the sheer lack of empathy or hint of an apology from Team Ford, has left a very sour taste in our mouths. From our hearts we cannot recommend Go Team Ford to anyone. More