Team Ford

Doug Nicol was very polite, competent and dealt with us using no pressure. We are satisfied with our purchase. using no pressure. We are satisfied with our purchase. More

This was by far one of the worst sales experiences i have ever had. I was very clear at every step of the process of what i wanted, and the situation I was in. Unfortunately I was left in a bind and needed t ever had. I was very clear at every step of the process of what i wanted, and the situation I was in. Unfortunately I was left in a bind and needed to get a vehicle. I was looking at a vehicle that I was assured had not been smoked in. I travelled 5 hrs to come finalize everything and guess what? Smoked in. So this left me in a bad spot. I then checked out a bunch of other vehicles. Found one that looked like it would fit the bill. Asked direct questions about the mechanical issue if any. I was told that it had a slight leak that would need to be addressed at some point but it was not a big deal and safe. The sales guy said he spoke to the service team about it. I even got the warranty to address any issues. Well I got the vehicle home and noticed some noise while turning and a rubbing sound that was getting worse as I drove home. I did do a test drive but did not hear anything at the time, but traffic was busy and my attention was on traffic. I brought the truck back and had to really push to get a loaner while the truck was assessed. I brought the vehicle back less than 12 hrs later and they would not take the truck back. On the 23rd of August the truck was booked on the shop. Nothing was done till the 28th and they wanted the loaner back. Turns out the the front bears were shot and all the pinion seals needed to be replaced. So the truck I was sold and told was safe should not have been driven or on the road. The bearings can fail and seize at high speed and the wheel usually falls off leading to catastrophic events. I was also told that warranty would not work as this was disclosed and the warranty doesn't take effect that quick. I was then told it would cost between 3000-4000$ to fix. what a sweet deal. I get mislead and tricked into spending more money. I was now left without a vehicle and no way to get to work. I think they knew they had me and knew i had no options. So awesome. I tried and got the price down a bit but this all should have been fixed. They let me take a vehicle with my son that was clearly unsafe and potentially let me leave on a a long trip which the sales guy was fully aware of in a vehicle that could have lead to a major accident to the front bearings needing replacement. Then when I was told the vehicle would be completed on September 2nd. I also let them know I needed it this day as I needed to work and I had to take a day off to get the truck now also. Well guess what the vehicle wasn't ready. In fact i hadn't even been done. Now my wife had to come back from her lake vacation to get me her vehicle and she was left without a vehicle. No Loaner offered. Just keeping up with the impeccable service. Then the truck was not completed until September 4. I guess they gave my wife a cab ride to get the truck. If you are looking to get taken to the cleaners, given an unsafe vehicle, pretty much shaken down for money, continually given inaccurate information, and mislead into spending your hard earned money on something that it isn't THEN TEAM FORD IS THE PLACE FOR YOU!!!!! I went to a large dealership to avoid this type of scenario and boy was I wrong. You got my money I guess but you will never get it again. I will do everything i can to make sure no one else ever has this happen. I will share my story with everyone I know and i may even make some trips to set up a table by your dealership to share my experience. Absolutely the worst experience ever. More

Bad experience with this dealership. Don't go this dealership .I buy brand new f150 ,it's engine issue in 8000km only ,they did not fix and water my 1 month ,also they scratching my dr Don't go this dealership .I buy brand new f150 ,it's engine issue in 8000km only ,they did not fix and water my 1 month ,also they scratching my driver seat and rear windows handel ,when I pickup my truck km is 8700km on its they just drive me f150 but not fix and scratch on its .don't go there. More

I bought my f150 2023 tremor from team ford and recommend my two friends and we bought two more one was f150 2023 lariat power boost and one f150 2023 platinum on platinum we had rare noise from engine first my two friends and we bought two more one was f150 2023 lariat power boost and one f150 2023 platinum on platinum we had rare noise from engine first of all till two weeks we didn't got any response from service after two weeks they said they found problem noise was from ac compressor almost after three weeks we got our pickup back and noticed passenger side rear door bolts were loose and can't close door was scratching paint very disappointed with their customers service if there is any option I would like to post video as well I will try in Google to post that video I don't recommend this dealership to anyone else in future very disappointed More

We Had a great experience working with Victor Kim. Loving our new Ford Expedition! Thanks to all the team. Loving our new Ford Expedition! Thanks to all the team. More

Very Professional all the people at the counter are all very courteous and cooperative. Go see Victor Kim very courteous and cooperative. Go see Victor Kim More

We purchased a 2024 Bronco Sport from Ambar Santana and was very happy with her service and the price we agreed upon. The vehicle was ready when we arrived to pick it up and extra accessories we requested was very happy with her service and the price we agreed upon. The vehicle was ready when we arrived to pick it up and extra accessories we requested were in the parts department within a couple of days. Ambar scheduled us in for service to install all the accessories and to detail the vehicle. The whole experience was good. More

Great buying experience with Doug Nicol. I would recommend friends go see him and when purchasing a vehicle I would recommend friends go see him and when purchasing a vehicle More

Went Team Ford this morning to look at a new F-150 truck. Ambar Santana was a great help. I already knew exactly what I wanted which made her job so much easier. Friendly, easy to talk to. If you want a sal Ambar Santana was a great help. I already knew exactly what I wanted which made her job so much easier. Friendly, easy to talk to. If you want a sales associate who won’t pressure you, Ambar is the person for you. More

have been dealing with an issue with team ford for a few months now and don't know what else to do to get some service and some answers. I had my truck originally in to waterloo ford through my body shop fo months now and don't know what else to do to get some service and some answers. I had my truck originally in to waterloo ford through my body shop for an accident to the driver's side front wheel area and components over a year ago. I got the truck back but the work was done wrong and there was a problem and I had to take it back to be fixed 6 months after the work was completed. I didn't know at the time the problem was the area that was done earlier so I took it to my closest ford dealership at TEAM ford who i have had do other work for me on my f150 inthe past. The work was completed but not done correctly when I picked it up and had to drive back immediately to find out the tech didn't tighted the brake caliper and it was falling off as I drove home. This was corrected and I paid the amount for the work. Once home I realized this was the same work that was done by waterloo 6 months earlier. I contacted Leonard at TEAM ford about this and asked that they warranty the work so I am repaid for work that was not my responsibility. This was two months ago. I am getting the run around. I contacted Leonard again recently and he was happy to tell me I am getting a cheque soon for half of what I paid to have the work fixed. This is totally unacceptable as none of this is my responsibility. I have been in contact with the body shop and waterloo ford service manager who say that this should be covered by warranty and I should not be responsible for any of the payment as this is work that should have a 2 year warranty. Leonard even told me that when I went to pick up the truck the first time. I asked Leonard why I should be responsible to pay any of this and all I got was crickets. He told me to contact Waterloo and they should be warrantying it. Unfortunately for TEAM ford the tech who did the repairs put down the work on the invoice for the wrong side of the truck and this may be an issue for TEAM ford to put the warranty in. I spoke with the service manager there at Waterloo - Grant who let me know that if it was their work they would warranty it and i would get all my money back. I never got any calls back from TEAM ford until i had to contact them firsts. Even after I have left messages over the past two days I have heard nothing. Now I have to resort to this to try to get a fair treatment and get my money back for something I have no control over. I would not recommend their service department to anyone. They do not provide customer care as they state in their website. More