Team Ford

We Had a great experience working with Victor Kim. Loving our new Ford Expedition! Thanks to all the team. Loving our new Ford Expedition! Thanks to all the team. More

Very Professional all the people at the counter are all very courteous and cooperative. Go see Victor Kim very courteous and cooperative. Go see Victor Kim More

We purchased a 2024 Bronco Sport from Ambar Santana and was very happy with her service and the price we agreed upon. The vehicle was ready when we arrived to pick it up and extra accessories we requested was very happy with her service and the price we agreed upon. The vehicle was ready when we arrived to pick it up and extra accessories we requested were in the parts department within a couple of days. Ambar scheduled us in for service to install all the accessories and to detail the vehicle. The whole experience was good. More

Great buying experience with Doug Nicol. I would recommend friends go see him and when purchasing a vehicle I would recommend friends go see him and when purchasing a vehicle More

Went Team Ford this morning to look at a new F-150 truck. Ambar Santana was a great help. I already knew exactly what I wanted which made her job so much easier. Friendly, easy to talk to. If you want a sal Ambar Santana was a great help. I already knew exactly what I wanted which made her job so much easier. Friendly, easy to talk to. If you want a sales associate who won’t pressure you, Ambar is the person for you. More

have been dealing with an issue with team ford for a few months now and don't know what else to do to get some service and some answers. I had my truck originally in to waterloo ford through my body shop fo months now and don't know what else to do to get some service and some answers. I had my truck originally in to waterloo ford through my body shop for an accident to the driver's side front wheel area and components over a year ago. I got the truck back but the work was done wrong and there was a problem and I had to take it back to be fixed 6 months after the work was completed. I didn't know at the time the problem was the area that was done earlier so I took it to my closest ford dealership at TEAM ford who i have had do other work for me on my f150 inthe past. The work was completed but not done correctly when I picked it up and had to drive back immediately to find out the tech didn't tighted the brake caliper and it was falling off as I drove home. This was corrected and I paid the amount for the work. Once home I realized this was the same work that was done by waterloo 6 months earlier. I contacted Leonard at TEAM ford about this and asked that they warranty the work so I am repaid for work that was not my responsibility. This was two months ago. I am getting the run around. I contacted Leonard again recently and he was happy to tell me I am getting a cheque soon for half of what I paid to have the work fixed. This is totally unacceptable as none of this is my responsibility. I have been in contact with the body shop and waterloo ford service manager who say that this should be covered by warranty and I should not be responsible for any of the payment as this is work that should have a 2 year warranty. Leonard even told me that when I went to pick up the truck the first time. I asked Leonard why I should be responsible to pay any of this and all I got was crickets. He told me to contact Waterloo and they should be warrantying it. Unfortunately for TEAM ford the tech who did the repairs put down the work on the invoice for the wrong side of the truck and this may be an issue for TEAM ford to put the warranty in. I spoke with the service manager there at Waterloo - Grant who let me know that if it was their work they would warranty it and i would get all my money back. I never got any calls back from TEAM ford until i had to contact them firsts. Even after I have left messages over the past two days I have heard nothing. Now I have to resort to this to try to get a fair treatment and get my money back for something I have no control over. I would not recommend their service department to anyone. They do not provide customer care as they state in their website. More

Very happy with my recent purchase at Team Ford. Imran is very knowledgeable and gave me options that suited my budget! I found them to be trust worthy and were beyond my expectations in helping me. Imran is very knowledgeable and gave me options that suited my budget! I found them to be trust worthy and were beyond my expectations in helping me. I won't hesitate to shop there again! More

Good communication and flexibility. Was able to get things done in my short time frame, apart from some mix ups with my cash back which took longer than expected. Was able to get things done in my short time frame, apart from some mix ups with my cash back which took longer than expected. More

I highly recommend Team Ford, Zaher Chebli was fantastic; once in contact with him he did his best to find the truck that I wanted and after not having much luck, he called me a couple of weeks later and con once in contact with him he did his best to find the truck that I wanted and after not having much luck, he called me a couple of weeks later and continued his search resulting us finding the right truck for us. Thank you for a pleasurable experience!! More

I highly recommend Team Ford! Hunter Jasman was very patient, kind & informative from the time of ordering my Bronco to when it arrived. He listened to what I envisioned, and wit Hunter Jasman was very patient, kind & informative from the time of ordering my Bronco to when it arrived. He listened to what I envisioned, and with his expertise, he suggested all the details & upgrades, to ensure that is what I wanted. When it arrived, I was not disappointed! I am a proud owner of my new Bronco & I am loving it! Thank you Hunter & Team Ford. More