Spruce Grove Hyundai

Refused to do recall warranty work as vehicle wasn't purchased at this location. Do not shop here, matter of fact avoid Hyundai all together purchased at this location. Do not shop here, matter of fact avoid Hyundai all together More

I AM SO SORRY THAT I PURCHASED MY NEW KONA AT THIS DEALERSHIP The service department is the worst place for after sales care that I have ever witnessed. I had a recall regarding an engine vibration DEALERSHIP The service department is the worst place for after sales care that I have ever witnessed. I had a recall regarding an engine vibration, which may result in replacing the engine, if diagnosed properly, so I made an appointment and took the car in. I had several other complaints, which included a serious brake issue. The advisor was so insistent that I pay for a brake service that he would not even consider the fact that the vehicle may have a warranty defect in the braking system. This car is a 2020 Kona which was purchased new and now has 9000 KMs on the odometer. This is the second time I have complained about the brakes to no action taken by the dealership. In my opinion this is a situation which could lead to serious consequences if not corrected. I speak from experience as a licensed Automotive Technician and a Licensed Heavy Duty Mechanic. My recommendation is to avoid this place of business because you will not get the after sales support that may be needed. More

Once they have your money, Get lost!,, worst dealership I have ever dealt with, I would never go back because of the owner (Dan) bought a brand new Kona for $35000 cash and they said I would get a free oil have ever dealt with, I would never go back because of the owner (Dan) bought a brand new Kona for $35000 cash and they said I would get a free oil change WOW!!! …stay away!!!!!! More

My girlfriends car has been in for recall work for 3 months, the service manager rob has given me a different date every time i ask when it will be done and i can only even get an answer after calling a months, the service manager rob has given me a different date every time i ask when it will be done and i can only even get an answer after calling and leaving 20 plus messages. More

Back in January of this year my wife and I purchased a 2012 GMC Acadia from this dealership. The manager gave us this spiel about how he was proud of their vehicles and presented us with a CarFax report 2012 GMC Acadia from this dealership. The manager gave us this spiel about how he was proud of their vehicles and presented us with a CarFax report and a Motor vehicle inspection report. We have only driven this car about 1500 kms and I noticed a stain under the car on the garage floor. I have taken it to a trusted mechanic and he informed me of the following problems. 1) Power steering pump is leaking, 2) the rack and pinion steering is also leaking, and 3) both rear shocks are gone. All expensive repairs. We bought this vehicle in good faith trusting in the mechanical fitness report they supplied us and we feel duped. I would not recommend purchasing anything from this dealer. More

To purchase the 2019 Kia Soul it was agreed between the salesman, manager and myself that a remote starter and winter package of rubberized matts be installed – I specified that a 2way remote was what was salesman, manager and myself that a remote starter and winter package of rubberized matts be installed – I specified that a 2way remote was what was to be installed and the salesmen, Morgan Mckay assured that is what it would be after he spoke to his manager Scott Pratt which in the end I confirmed with Scott.. Also, after speaking with finance 3M protection was discussed, it was explained that the hood, fender, bumper and mirrors was included in the 3M package. I asked to confirm, If it would be the bumper and whole hood she confirmed that it would be the whole front end including the bumper and whole hood so I agreed – it cost me more for my final sale but I felt good knowing that I was taking that extra step in protecting my vehicle. Upon my pick up delivery date, I was disappointed for several reasons: 1st - the salesman wasn’t there to see the final step in his sale – to do the walkthrough and assure that everything was up to par. JR who I dealt with for the delivery of my vehicle was understanding and pleasant to deal with 2nd. - the remote was installed but it was not what we agreed upon, it was a one-way, they felt since they were throwing that in for free that is what was good enough & 3rd – For the 3M, the mirrors were done however there was NO Bumper protection, the hood and fender there was only a strip not the whole hood that was mentioned which that was what convinced me to do this ( and after getting a quote from a 3M dealer, dealerships are way overpriced) You can kind of say I was perturbed at this point, I felt they did what I asked the team at Spruce Grove Hyundai at the very beginning not to do “say anything just so they could get a sale” Also even though Morgan was a friendly & eager salesman to be part of this sale, I have yet to hear a word from him, even though I requested some information that he said he would look into and get back to me. It was and is suggested that they improve on communication, they follow thru and they need to educate the finance department on what is actually included in any of the packages they offer to upsell so it doesn't cost the customer more in the end. Overall the experience was better than I have had in the past with other dealerships and the team was pleasant but when it was comes to communication and follow thru on what was agreed upon that is where they fall short. In the end, To recommend Spruce Grove Hyundai its a 50/50 - once they make the sale the customers don't matter and if you make a deal just make sure you get what you agreed upon. More

I just recently purchased my dream truck from Christian at Spruce Grove Hyundai. Christian went above and beyond to get me into my dream truck. He was hard working, genuine and made the whole experience a at Spruce Grove Hyundai. Christian went above and beyond to get me into my dream truck. He was hard working, genuine and made the whole experience a very great one!! They even offered some additional services with the purchase and offered me an awesome trade in value for my vehicle right away. I absolutely recommend this dealership and Christian!! I would absolutely go back to purchase another vehicle. Thank you thank you thank you for such a genuine and incredible purchase experience! More

Worst experience I have ever had with a dealer ship. Joanne in financing was ignorant and shaming. When I tried to discuss this behaviour with Scott I was ignored. I called three times and left messages Joanne in financing was ignorant and shaming. When I tried to discuss this behaviour with Scott I was ignored. I called three times and left messages to discuss my concerns. These calls were never returned. I have never had such a poor experience in the service industry. Would love to have a talk with the owner about their employees and poor customer service that these people are providing. Wish I could give a zero as I decided not even purchase my vechile here. More

A BIG Thank you to Marko and Abhi for their help in securing my new 2018 Dodge Ram 1500! No pressure sales & easy to work with. I would highly recommend buying your next vehicle from Spruce Grove Hyund securing my new 2018 Dodge Ram 1500! No pressure sales & easy to work with. I would highly recommend buying your next vehicle from Spruce Grove Hyundai. I sent my Brother & sister in law there to buy their new 2020 Hyundai Tuscon and I received $500 Referral Fee on my Go Card :) More

Worked with Christian in the finance department and had a wonderful experience! Got me into a 2015 vehicle in amazing condition. Ready for winter driving with three kids. wonderful experience! Got me into a 2015 vehicle in amazing condition. Ready for winter driving with three kids. More