Spruce Grove Hyundai

Bought a used Toyota Sienna, which was fairly new. The dealership gave no documentation of its history or condition, but we ignored this because of its newness. Also, we assumed they had performed an The dealership gave no documentation of its history or condition, but we ignored this because of its newness. Also, we assumed they had performed an inspection. Shortly after we brought it home, the windshield developed a crack from the edge (probably they filled a crack that was too big, just for show). Also, they failed to mention the lack of block heater. Made us pay an extra $800 because we weren't financing. Now I wonder what else they failed to disclose. Take your business elsewhere. More

The sales team of Emersyn (sale), Larissa (finance) and Tiffanie (finance) were absolutely amazing. Started with Emersyn showing what we wanted and quick chat to set price. No fake run around or games. So Tiffanie (finance) were absolutely amazing. Started with Emersyn showing what we wanted and quick chat to set price. No fake run around or games. So refreshing. Then to finance. With a first time buyer they jumped every hurdle thrown at them. Son left with exactly what he wanted at the price agreed. After being disappointed with some.other dealerships and less than honest salesmen, this was the best experience ever. If you are buying a vehicle, and want to be treated fairly, you must see these people. I can not stress enough how these 3 people broke every negative stereotype of car salesmen. I will be buying my next vehicle from them specifically. More

Horrible service. Horrible GM and management. Impossible to get someone on the phone. Would not recommend Horrible GM and management. Impossible to get someone on the phone. Would not recommend More

Worst dealership I have ever stepped foot in. I will be telling every person I know to give their business to anyone else. We have bought 3 brand new vehicles in 3 months and never experienced t I will be telling every person I know to give their business to anyone else. We have bought 3 brand new vehicles in 3 months and never experienced the crap this dealership tried to pull. You want to buy this vehicle? Well we will only sell it if you spend an extra $7000 on all this other stuff that you don’t want or need….no options…this $24,000 car is over $30,000 before any tax or possible extended warranty. I don’t care how difficult the market is right now trying to screw people over and watching them walk into the door is never good business. The other 3 vehicles we bought (2 fords and 1 Toyota), the dealership has earned our business for life as well as recommendations from to all our friends and family - that is worth alot more than screwing someone over once…this market will not always be like this and when you are struggling it is the customers you treated well that come back…. More

A waste of time, if your not paying for some kind of service, thay are not interested in really helping you. Booked an appointment for service before warrantly at 60,000. Little effort to diagnose or or service, thay are not interested in really helping you. Booked an appointment for service before warrantly at 60,000. Little effort to diagnose or order in any replacement parts I inquired about, Just advised to return for the $650 service, and then we will talk about it. I'll go to a private garage for troubleshooting from here on in. People, PLEASE read the reviews before you go in to this business, know what to expect upon arrival for service. More

Refused to do recall warranty work as vehicle wasn't purchased at this location. Do not shop here, matter of fact avoid Hyundai all together purchased at this location. Do not shop here, matter of fact avoid Hyundai all together More

I AM SO SORRY THAT I PURCHASED MY NEW KONA AT THIS DEALERSHIP The service department is the worst place for after sales care that I have ever witnessed. I had a recall regarding an engine vibration DEALERSHIP The service department is the worst place for after sales care that I have ever witnessed. I had a recall regarding an engine vibration, which may result in replacing the engine, if diagnosed properly, so I made an appointment and took the car in. I had several other complaints, which included a serious brake issue. The advisor was so insistent that I pay for a brake service that he would not even consider the fact that the vehicle may have a warranty defect in the braking system. This car is a 2020 Kona which was purchased new and now has 9000 KMs on the odometer. This is the second time I have complained about the brakes to no action taken by the dealership. In my opinion this is a situation which could lead to serious consequences if not corrected. I speak from experience as a licensed Automotive Technician and a Licensed Heavy Duty Mechanic. My recommendation is to avoid this place of business because you will not get the after sales support that may be needed. More

Once they have your money, Get lost!,, worst dealership I have ever dealt with, I would never go back because of the owner (Dan) bought a brand new Kona for $35000 cash and they said I would get a free oil have ever dealt with, I would never go back because of the owner (Dan) bought a brand new Kona for $35000 cash and they said I would get a free oil change WOW!!! …stay away!!!!!! More

My girlfriends car has been in for recall work for 3 months, the service manager rob has given me a different date every time i ask when it will be done and i can only even get an answer after calling a months, the service manager rob has given me a different date every time i ask when it will be done and i can only even get an answer after calling and leaving 20 plus messages. More

Back in January of this year my wife and I purchased a 2012 GMC Acadia from this dealership. The manager gave us this spiel about how he was proud of their vehicles and presented us with a CarFax report 2012 GMC Acadia from this dealership. The manager gave us this spiel about how he was proud of their vehicles and presented us with a CarFax report and a Motor vehicle inspection report. We have only driven this car about 1500 kms and I noticed a stain under the car on the garage floor. I have taken it to a trusted mechanic and he informed me of the following problems. 1) Power steering pump is leaking, 2) the rack and pinion steering is also leaking, and 3) both rear shocks are gone. All expensive repairs. We bought this vehicle in good faith trusting in the mechanical fitness report they supplied us and we feel duped. I would not recommend purchasing anything from this dealer. More