Spruce Grove Hyundai

The sales team of Emersyn (sale), Larissa (finance) and Tiffanie (finance) were absolutely amazing. Started with Emersyn showing what we wanted and quick chat to set price. No fake run around or games. So Tiffanie (finance) were absolutely amazing. Started with Emersyn showing what we wanted and quick chat to set price. No fake run around or games. So refreshing. Then to finance. With a first time buyer they jumped every hurdle thrown at them. Son left with exactly what he wanted at the price agreed. After being disappointed with some.other dealerships and less than honest salesmen, this was the best experience ever. If you are buying a vehicle, and want to be treated fairly, you must see these people. I can not stress enough how these 3 people broke every negative stereotype of car salesmen. I will be buying my next vehicle from them specifically. More

Horrible service. Horrible GM and management. Impossible to get someone on the phone. Would not recommend Horrible GM and management. Impossible to get someone on the phone. Would not recommend More

Worst dealership I have ever stepped foot in. I will be telling every person I know to give their business to anyone else. We have bought 3 brand new vehicles in 3 months and never experienced t I will be telling every person I know to give their business to anyone else. We have bought 3 brand new vehicles in 3 months and never experienced the crap this dealership tried to pull. You want to buy this vehicle? Well we will only sell it if you spend an extra $7000 on all this other stuff that you don’t want or need….no options…this $24,000 car is over $30,000 before any tax or possible extended warranty. I don’t care how difficult the market is right now trying to screw people over and watching them walk into the door is never good business. The other 3 vehicles we bought (2 fords and 1 Toyota), the dealership has earned our business for life as well as recommendations from to all our friends and family - that is worth alot more than screwing someone over once…this market will not always be like this and when you are struggling it is the customers you treated well that come back…. More

A waste of time, if your not paying for some kind of service, thay are not interested in really helping you. Booked an appointment for service before warrantly at 60,000. Little effort to diagnose or or service, thay are not interested in really helping you. Booked an appointment for service before warrantly at 60,000. Little effort to diagnose or order in any replacement parts I inquired about, Just advised to return for the $650 service, and then we will talk about it. I'll go to a private garage for troubleshooting from here on in. People, PLEASE read the reviews before you go in to this business, know what to expect upon arrival for service. More

Refused to do recall warranty work as vehicle wasn't purchased at this location. Do not shop here, matter of fact avoid Hyundai all together purchased at this location. Do not shop here, matter of fact avoid Hyundai all together More

I AM SO SORRY THAT I PURCHASED MY NEW KONA AT THIS DEALERSHIP The service department is the worst place for after sales care that I have ever witnessed. I had a recall regarding an engine vibration DEALERSHIP The service department is the worst place for after sales care that I have ever witnessed. I had a recall regarding an engine vibration, which may result in replacing the engine, if diagnosed properly, so I made an appointment and took the car in. I had several other complaints, which included a serious brake issue. The advisor was so insistent that I pay for a brake service that he would not even consider the fact that the vehicle may have a warranty defect in the braking system. This car is a 2020 Kona which was purchased new and now has 9000 KMs on the odometer. This is the second time I have complained about the brakes to no action taken by the dealership. In my opinion this is a situation which could lead to serious consequences if not corrected. I speak from experience as a licensed Automotive Technician and a Licensed Heavy Duty Mechanic. My recommendation is to avoid this place of business because you will not get the after sales support that may be needed. More

Once they have your money, Get lost!,, worst dealership I have ever dealt with, I would never go back because of the owner (Dan) bought a brand new Kona for $35000 cash and they said I would get a free oil have ever dealt with, I would never go back because of the owner (Dan) bought a brand new Kona for $35000 cash and they said I would get a free oil change WOW!!! …stay away!!!!!! More

My girlfriends car has been in for recall work for 3 months, the service manager rob has given me a different date every time i ask when it will be done and i can only even get an answer after calling a months, the service manager rob has given me a different date every time i ask when it will be done and i can only even get an answer after calling and leaving 20 plus messages. More

Back in January of this year my wife and I purchased a 2012 GMC Acadia from this dealership. The manager gave us this spiel about how he was proud of their vehicles and presented us with a CarFax report 2012 GMC Acadia from this dealership. The manager gave us this spiel about how he was proud of their vehicles and presented us with a CarFax report and a Motor vehicle inspection report. We have only driven this car about 1500 kms and I noticed a stain under the car on the garage floor. I have taken it to a trusted mechanic and he informed me of the following problems. 1) Power steering pump is leaking, 2) the rack and pinion steering is also leaking, and 3) both rear shocks are gone. All expensive repairs. We bought this vehicle in good faith trusting in the mechanical fitness report they supplied us and we feel duped. I would not recommend purchasing anything from this dealer. More

To purchase the 2019 Kia Soul it was agreed between the salesman, manager and myself that a remote starter and winter package of rubberized matts be installed – I specified that a 2way remote was what was salesman, manager and myself that a remote starter and winter package of rubberized matts be installed – I specified that a 2way remote was what was to be installed and the salesmen, Morgan Mckay assured that is what it would be after he spoke to his manager Scott Pratt which in the end I confirmed with Scott.. Also, after speaking with finance 3M protection was discussed, it was explained that the hood, fender, bumper and mirrors was included in the 3M package. I asked to confirm, If it would be the bumper and whole hood she confirmed that it would be the whole front end including the bumper and whole hood so I agreed – it cost me more for my final sale but I felt good knowing that I was taking that extra step in protecting my vehicle. Upon my pick up delivery date, I was disappointed for several reasons: 1st - the salesman wasn’t there to see the final step in his sale – to do the walkthrough and assure that everything was up to par. JR who I dealt with for the delivery of my vehicle was understanding and pleasant to deal with 2nd. - the remote was installed but it was not what we agreed upon, it was a one-way, they felt since they were throwing that in for free that is what was good enough & 3rd – For the 3M, the mirrors were done however there was NO Bumper protection, the hood and fender there was only a strip not the whole hood that was mentioned which that was what convinced me to do this ( and after getting a quote from a 3M dealer, dealerships are way overpriced) You can kind of say I was perturbed at this point, I felt they did what I asked the team at Spruce Grove Hyundai at the very beginning not to do “say anything just so they could get a sale” Also even though Morgan was a friendly & eager salesman to be part of this sale, I have yet to hear a word from him, even though I requested some information that he said he would look into and get back to me. It was and is suggested that they improve on communication, they follow thru and they need to educate the finance department on what is actually included in any of the packages they offer to upsell so it doesn't cost the customer more in the end. Overall the experience was better than I have had in the past with other dealerships and the team was pleasant but when it was comes to communication and follow thru on what was agreed upon that is where they fall short. In the end, To recommend Spruce Grove Hyundai its a 50/50 - once they make the sale the customers don't matter and if you make a deal just make sure you get what you agreed upon. More