Spruce Grove Hyundai

Shady dealer Recently inquired about a vehicle here, the first time I looked at it they did not disclose that it has a previous accident history or an oil leak tha Recently inquired about a vehicle here, the first time I looked at it they did not disclose that it has a previous accident history or an oil leak that I had noticed or that it was registered out of province. The second time I came in I brought up these issues and they tried to dismiss them as nothing. This second time I was in I asked to look under the hood again like I had the first time and they showed me how the latch was broken and told me how it was like that when they brought in the car. Furthermore they wouldn’t even do an inspection if I payed for it. Extremely suspicious dealership. More

False advertising online. False advertising online and trying to sell an incomplete vehicle missing parts and or features from the add. And not fully inspected vehicle. And the False advertising online and trying to sell an incomplete vehicle missing parts and or features from the add. And not fully inspected vehicle. And the sales team was full of lies and poor excuses. The vehicle was not ready when they said it was. Very disorganized. And very poor service from start to finish. More

Update to April 12th review My wife’s car has been there since March 30th. Still no loaner and still being told to rent one at a special rate of $35 a day. xxx is that??. Hyundia My wife’s car has been there since March 30th. Still no loaner and still being told to rent one at a special rate of $35 a day. xxx is that??. Hyundia is covering the repair but now all I hear is next week.. next week (that is if I can talk to someone). The communication at this place flat out sucks!!! I feel sorry for the girls who answer the phone and take the crap because of others not doing their job. I feel sorry anyone who goes there after reading these warnings. More

will never have my tdi jetta serviced there again! oil and fuel filter changed. the lid of the fuel filter is full of dirt and rocks, so it wasn't cleaned prior to removal. they A: never actually chang oil and fuel filter changed. the lid of the fuel filter is full of dirt and rocks, so it wasn't cleaned prior to removal. they A: never actually changed it or B: they changed it with no regard to contaminating the fuel system. I checked my oil, it's super black. all the engines I own my oil is still clear and clean after a 500km check. so you changed my oil? and last but not least they said they had to replace a belt. I purchased this car from them about 6 months ago. so obviously they let the car go out the door like it. didn't return the old belt I have no proof that it was changed. I will never purchase another vehicle from them again. I"m due for a new truck but i won't be going back there. I will never recommend to purchase or service a vehicle to anyone I speak with. My sale guy that sold me my car was a very nice guy so you get 1 star. unfortunately your service department has me wondering if you just took me for a 500 dollar ride and left me with dirty oil and possibly containment ed fuel system. More

Warranty Scam They added $1000.00 to the price of the vehicle for their “mandatory warranty.” I read the warranty contract later, and there were so many exclusions They added $1000.00 to the price of the vehicle for their “mandatory warranty.” I read the warranty contract later, and there were so many exclusions in it that it was useless as a warranty. I’m never going to fall for that again. I will never darken Go Hyundai’s door again. More

Service staff less than helpful!! I had a less than impressive visit with the service department. The piece of glass between my windshield and sunroof cracked, so I brought it to Spruc I had a less than impressive visit with the service department. The piece of glass between my windshield and sunroof cracked, so I brought it to Spruce Grove Hyundai to have them look at. No sign of impact so it should have been replaced under warranty. I was told they would not cover it without anyone even looking at it. One service writer would not even get out from behind her desk to come and look, she just told me it was obviously hit by a rock and that caused the crack. I told her I would have heard it or found an impact spot. She told me there was no way it could do that on it's own, it was hit. Apparently she hasn't heard of any of the news reports regarding sunroof glass breaking for no reason. I asked the manager to have a look at it and give me his opinion. He came out and pointed at the bug splatters on my windshield (not rock chips, I only have 1), told me that my windshield has been hit many times by rocks and there was no way that piece of glass would be covered as it was obviously hit by rocks. I told him to show me where it was hit, but he couldn't. All he said was in the 4 years he's worked with Hyundai he's never seen a piece of glass covered under warranty. I don't think he's actually even tried. I told him that I would find another Hyundai dealer to work with and he just shrugged his shoulders and said bye. I called River City Hyundai, and I was told they would cover that piece without even seeing my car. The service manager there was very helpful, and willing to at least try to help me. Spruce Grove Hyundai was not. I had to go all the way across the city but River City Hyundai treated me great and covered that piece of glass under warranty with no problems at all. I will not go back to Spruce Grove Hyundai, even though I prefer to keep my business local as I live west of Stony Plain. I will drive to the other side of Edmonton and give River City my business. 1 star only because it's a requirement, I would have preferred zero. More

Sales staff great - finance department TERRIBLE Sales staff was superb. Zero complaints there. However their financing department was a mess. First off they hounded me to come in to get the final Sales staff was superb. Zero complaints there. However their financing department was a mess. First off they hounded me to come in to get the final paper work finished (my co-signer was from out of town, so we needed to arrange a date for her to come in) - yet when we arranged an appointment after incessant calls ect. The finance guy was late, and we sat around for a good hour. Then he messed up the paper work, my co-signer ended up being the principal buyer in the eyes of the bank. So all the paper work needed to be resigned - this of course was after my co-signer had left to return home. On top of all of that, the process was not explained. I tried to register the vehicle only to find out another signed document was required to do so. Something that should have been told to us during the initial process. Decent prices, great sales staff, but the debacle with the finance department means i will never recommend anyone go here. More

Worst service department ever The motor went in my wife’s 2017 Tucson,when we first had the car towed there she was told to rent a car as they would not supply a loaner. We were to The motor went in my wife’s 2017 Tucson,when we first had the car towed there she was told to rent a car as they would not supply a loaner. We were told warranty might not cover the repair as they only reference service records not root cause. The vehicle has 65,000 k with I guess a useless 100000 k warranty. They have had the vehicle for 2 weeks and we are no closer to resolving this then day 1. I have phoned, left messages, emailed and rarely get to speak to someone just to be told there is no update. Worst communication ever. This was my wife’s 4th Hyundia and it will be her or anyone in my family’s last. More

Excellent Experience Would recommend Spruce Grove Hyundai 100x's over. Scott and Dan were great with negotiations, our salesman, Cole, was tremendous and extremely accommo Would recommend Spruce Grove Hyundai 100x's over. Scott and Dan were great with negotiations, our salesman, Cole, was tremendous and extremely accommodating, and Hannah in finance went above and beyond. Have already referred a relative and have my go auto card loaded with the promised $500 referral bonus. Great service, great experience, seamless delivery! More

Pushy sales manager My son recently went here to purchase his first car. James his salesman was fantastic but the sales manager was a little bit more pushy pretending he My son recently went here to purchase his first car. James his salesman was fantastic but the sales manager was a little bit more pushy pretending he was busy. I went there to help my boy and finally got a deal done. The no added costs is a fiction as they tacked on a $599 theft insurance from FCPP in Sherwood Park, told us it was non negotiable. I called the insurance company and found out it was voluntary and the dealership would refund the money. Well we are still waiting for the refund, been over a week. More