Southbank Dodge Chrysler LTD

From my first contact with Derek he made the process easy and less stressful than I anticipated. I inquired online about a used Jeep and within a couple hours (at 11:00pm!!) I had my first response from him. and less stressful than I anticipated. I inquired online about a used Jeep and within a couple hours (at 11:00pm!!) I had my first response from him. Seriously dedicated that one! I went into the dealership for a coordinated test drive of the vehicle the next day, and everyone knew I was going to be there. Derek had certainly prepped for the visit. I felt welcomed but not overwhelmed in the dealership. I had come in not certain I even wanted to trade in my tiny car for the upsized Jeep despite needing the extra passenger and cargo room. They made me a great deal on the trade, and threw in some extras that I absolutely required - like winter tires because it's mandatory to have them in Quebec where I live. With all of the "extras" and the value of my trade, I feel like I got a really good deal on the purchase. They even made it so that my payment only increased by a small amount each month, and they made sure I was comfortable with the difference, even offering alternatives to decrease it to closer to my current payment. Overall, I'm very happy with all of my interactions at Southbank so far. More

We found that Derek was a professional employee,that seemed to know the product. Derek is personable and answered our questions adequately. He also worked hard on our behalf to satisfy us. Derek is a seemed to know the product. Derek is personable and answered our questions adequately. He also worked hard on our behalf to satisfy us. Derek is a credit to Southbank Dodge. More

My experience here was terrible. They made me wait by myself at at the desk as they went to talk to manager to return with a price. It felt like forever and they wouldn't budge on 2$ on there offer, as I myself at at the desk as they went to talk to manager to return with a price. It felt like forever and they wouldn't budge on 2$ on there offer, as I was ready to buy. Thr next day I got better offer 12$ less biweekly easyly. Coming to this dealership was a huge waste of my time. Once they found out about my other offer they tried to offer me the same. Not worth it, get better deals somewhere else. They tryed to screw me. Never again. In total I was thee for about 3hours... horrible More

Staff were friendly and served us quick.Car was ready to be picked up in less than 24 hours with all paper work and plating . Good experience !! be picked up in less than 24 hours with all paper work and plating . Good experience !! More

This is a truly dedicated, hard working and very patient team. Derek's awesome to work with; very knowledgeable, dedicated and incredibly patient. I never once felt pressured to get a car I didn't want or a team. Derek's awesome to work with; very knowledgeable, dedicated and incredibly patient. I never once felt pressured to get a car I didn't want or at a price I couldn't afford. Unfortunately he wasn't able to find exactly what I was looking for, but not before exhausting every option available. I'd definitely recommend him and this team. More

The sales experience was quick, efficient, and non stressfull. overall it was a great experience. This is my second purchase from the dealership and salesman and will probably not be my last. stressfull. overall it was a great experience. This is my second purchase from the dealership and salesman and will probably not be my last. More

Gus, with great patience took the time to show me all the used vehicles that I expressed interest in. The experience did not leave me feeling pressured, and I appreciated that very much. Even in the cold, used vehicles that I expressed interest in. The experience did not leave me feeling pressured, and I appreciated that very much. Even in the cold, he walked me around their used car lot, and happily grapped the keys to any car that appealed to me. Definitely one of the friendliest dealers I've ever dealt with. And most importantly, I never got the feeling of being pushed toward a more expensive car, it was really all about my interests. I was also greatly impressed to find out the dealership offered free tire storage, it was a pleasant surprise to top off a good car buying experience. Thanks Gus! More

From start to finish our experience with Southbank was laid back, but highly professional. They worked with us to ensure we were choosing the right car for our needs... And wants. Everything online from t laid back, but highly professional. They worked with us to ensure we were choosing the right car for our needs... And wants. Everything online from the initial posting was accurate and upfront, they coordinated a no pressure test drive and helped us with our trade to ensure we could get our payments to match our budget. For such a large purchase and decision, I'm so happy we ended up working with the Southbank dodge Chrysler team! We were able to upgrade without a higher payment, and when it came to delivery, they spent time familiarizing us with the new features. My husband and I are excited about our "new to us" 2013 jeep, and feel that we got great value, fair financing, and will be happy to get our future servicing done at the dealership. More

just got back from my 18 month checkup and was great. just got back from my 18 month checkup and was great. Doug ( the service rep ) was very helpful.....mentioned some things that could be done but whe just got back from my 18 month checkup and was great. Doug ( the service rep ) was very helpful.....mentioned some things that could be done but when I said I was following the dodge warranty service outline he didn't push at all for extra things to be done. The service was super fast and they were very attentive to any questions or concerns that I brought up. All questions were answered completely and with respect. Will sure go back a third time---sure didn't go back to Dilawri--where I bought this van and don't think I ever would after the treatment I got on my first attempt to get service done there. More

This was the worst dealership that me and my husband have ever been too. We were excited to go look for a car and when we got to South Bank, the sales clerk was a real jerk and very unprofessional, it was a ever been too. We were excited to go look for a car and when we got to South Bank, the sales clerk was a real jerk and very unprofessional, it was a young kid who had no respect for anyone. We saw a car that we were interested in and when we asked about the price, we were not getting an honest answer, we had to keep asking what the TOTAL was including interest if we finance and we just we'rent getting any answer. Finally they came out with a interest that was extremely high and tried to make us sign paper work, we did not like the price we saw so we did not want to sign and the sales guy kept pushing and pushing and then when he saw we really didn't want to buy he went to get his manager. They made us feel very uncomfortable and just pressured to buy a car, it was obvious all they wanted was to SELL and they didn't care about how much it would cost us. Don't waste your time and go there they just want your money not your business and customer care!! We went to Car On Auto and big difference between them south bank, Car On Auto were amazing and very helpful we bought our car there and will always go to them from now on! I don't know how South Bank still operates with such poor customer service and poor staff running it, they need to hire new people with better qualities! More