Southbank Dodge Chrysler LTD

I bought a used 2011 Ford Taurus in October of 2011. After the test drive my girlfriend noticed a slight issue with the rear passenger side tire. There seemed to be something a bit off. I was excited to After the test drive my girlfriend noticed a slight issue with the rear passenger side tire. There seemed to be something a bit off. I was excited to be getting out of a Hyundai Accent and did not notice it as much, but did bring it to the attention of the salesman and the finance manager who both assured me that the car would be checked over completely. I left it to them and there still seemed to be something off about it but it drove fine and they said they inspected everything and all was fine. When it came time for the first oil change that they insisted on at 5000km when the manual said 8000km, I asked about that and they told me that the manual will say that but that the oil is essentially sludge at that point. Funny how I heard the CONTRARY to that on a recent news story on how oils and engines are lasting longer and need less frequent oil changes. Anyway, I again asked about the brakes and the noises I was hearing and was again told that it was fine. I am not a mechanic and stupidly trusted their assessment. Now I am having SERIOUS issues with the breaks sticking and noise issues and am being told that I need completely new brakes front and rear at a cost of over $1000. When I asked why I was NEVER told this before, I was told that the only time the brakes were looked at was August of 2011...I bought the car in October and was GUARANTEED it would be looked over COMPLETELY. When I asked about this the service adviser basically couldn't answer and just wanted to end the call. I am ending my business except for the undercoating I have with them. even then, i wouldn't be surprised if they mess that up too. More

Horrible experience, pushy salesperson, read your contract these guys will throw everything from rust to wheel locks to nitrogen fees at you. The “dealer prep” of vehicle missed an overhead burnt out contract these guys will throw everything from rust to wheel locks to nitrogen fees at you. The “dealer prep” of vehicle missed an overhead burnt out bulb. More

They fixed the AC end of June - a couple of weeks later a terrible smell was there (ferion leak) and it was broken. Brought it to be fixed again and they are in denial that it wasnt fixed properly. Want me t terrible smell was there (ferion leak) and it was broken. Brought it to be fixed again and they are in denial that it wasnt fixed properly. Want me to pay 900+ they can try again! total rip-off and no care about customers whatsoever. More