Southbank Dodge Chrysler LTD

Went into Southbank to look at buying a new Jeep Patriot. Was communicating with a salesman via e-mail and set up an arrangement to come in and talk. Upon showing up, the guy forgot who I was and passed me o Was communicating with a salesman via e-mail and set up an arrangement to come in and talk. Upon showing up, the guy forgot who I was and passed me off to some other guy who was obviously new. The new saleman's seemed lost but was nice enough to proceed to drive up a new car I could take a look at. Going back into the dealership to sit down and discuss costing, he went to talk to his boss, who came over and handed me a $500 dollar coupon for a car and said they would call me and would not talk with me. Most unprofessional thing I have ever seen in my life, and was extremely offended that they would not even talk to me. Long story short I ended up buying a new car from Metro Chrysler the next day. The dealership is a joke, with a jock locker room mentality with grease balls (cheesy nicknames included with select salesmen) giving each other high fives and shouting out infront of everyone who got the most sales on the job board, like something out of a bad movie. I have instructed all my friends and family to avoid this dealership, and I hope everyone else does the same. More

We had a an agreed upon price prior to our visit, the agreed upon price was confirmed by email and phone call to make sure we were not wasting our time. When we arrived Derek was all friendly with us, th agreed upon price was confirmed by email and phone call to make sure we were not wasting our time. When we arrived Derek was all friendly with us, than as time went on and he was speaking with the sales manager who was actually pulling the strings approaches us and said we were far from a deal. I showed them the agreed upon deal we had by email, stated the deal was confirmed on the phone and told them if the price was 1 cent higher we would ask them to correct the invoice. So it was quite clear to us what the price of the 2013 Dodge Grand Caravan SE CVP. Needless to say I was pretty upset and raised my voice and the manager with a arrogant smile on his face asked me to leave, this was a frustrating experience. We were ready to buy on the spot and the price we were asking was comparable elsewhere so it amazes me how they messed this deal up with us by trying to extort more money out of us. DONT TRUST THESE GUYS THEY ARE AS SHADY AS THEY COME!!!!!!!!!!! GO TO DILAWRI Dodge they were fantastic and honored their price they quoted us via email. We were in and out less than an hour. More

I bought a used 2011 Ford Taurus in October of 2011. After the test drive my girlfriend noticed a slight issue with the rear passenger side tire. There seemed to be something a bit off. I was excited to After the test drive my girlfriend noticed a slight issue with the rear passenger side tire. There seemed to be something a bit off. I was excited to be getting out of a Hyundai Accent and did not notice it as much, but did bring it to the attention of the salesman and the finance manager who both assured me that the car would be checked over completely. I left it to them and there still seemed to be something off about it but it drove fine and they said they inspected everything and all was fine. When it came time for the first oil change that they insisted on at 5000km when the manual said 8000km, I asked about that and they told me that the manual will say that but that the oil is essentially sludge at that point. Funny how I heard the CONTRARY to that on a recent news story on how oils and engines are lasting longer and need less frequent oil changes. Anyway, I again asked about the brakes and the noises I was hearing and was again told that it was fine. I am not a mechanic and stupidly trusted their assessment. Now I am having SERIOUS issues with the breaks sticking and noise issues and am being told that I need completely new brakes front and rear at a cost of over $1000. When I asked why I was NEVER told this before, I was told that the only time the brakes were looked at was August of 2011...I bought the car in October and was GUARANTEED it would be looked over COMPLETELY. When I asked about this the service adviser basically couldn't answer and just wanted to end the call. I am ending my business except for the undercoating I have with them. even then, i wouldn't be surprised if they mess that up too. More

Horrible experience, pushy salesperson, read your contract these guys will throw everything from rust to wheel locks to nitrogen fees at you. The “dealer prep” of vehicle missed an overhead burnt out contract these guys will throw everything from rust to wheel locks to nitrogen fees at you. The “dealer prep” of vehicle missed an overhead burnt out bulb. More

They fixed the AC end of June - a couple of weeks later a terrible smell was there (ferion leak) and it was broken. Brought it to be fixed again and they are in denial that it wasnt fixed properly. Want me t terrible smell was there (ferion leak) and it was broken. Brought it to be fixed again and they are in denial that it wasnt fixed properly. Want me to pay 900+ they can try again! total rip-off and no care about customers whatsoever. More