Southbank Dodge Chrysler LTD

Very friendly and helpful staff. They went out of their way to bring in a vehicle that met my criteria very quickly which was greatly appreciated. Price was fair but didn't really understand how the adve way to bring in a vehicle that met my criteria very quickly which was greatly appreciated. Price was fair but didn't really understand how the advertised sale fit into the pricing negotiations, it was not really mentioned at all. When I picked up the new vehicle I found out a sw update on the system needed to be done, this should have been checked before the vehicle was picked up. I would have also liked to know about the extended warrantee and protection package pricing and details prior to buying the car. The additional costs where not foreseen. More

We purchased during a really great sales event this month @ Southbank Dodge. We purchased our first Avenger with Brandon Dallaire 4 years ago and traded in this week with Khalid Hanhan. Brandon 4 years ago @ Southbank Dodge. We purchased our first Avenger with Brandon Dallaire 4 years ago and traded in this week with Khalid Hanhan. Brandon 4 years ago and Khalid this week were absolutely wonderful. Our entire experience, once again, was above and beyond the service expectations at any dealership. I would highly recommend anyone looking for a vehicle, whether new or used to check out Southbank Dodge as your first stop. You won't be disappointed. More

Where to start..! Everything about our experience with Southbank was phenomenal and we have Derek to thank for that! We seen an ad online for a truck we were interested in, and right away Derek called us Southbank was phenomenal and we have Derek to thank for that! We seen an ad online for a truck we were interested in, and right away Derek called us to answer our questions. Our initial greeting with Derek was not only professional, but he was able to connect with us on a personal level almost immediately! He was very knowledgeable in explaining all the bells & whistles of the truck, and was extremely enthusiastic, which is hard not to love! We will always remember Derek for making this experience so flawless & stress free. There is no doubt that we will recommend Southbank time & time again, to everyone! Can't wait to deal with Derek & Southbank again in the future for our next purchase!! More

I would rate Southbank Dodge 5/5. Everyone I dealt with was very knowledgeable, friendly, and helpful. Thanks for getting me into my new car and I look forward to coming back in the future. was very knowledgeable, friendly, and helpful. Thanks for getting me into my new car and I look forward to coming back in the future. More

Excellent service, and excellent dealership. All the staff is more than happy to assist and answer all your questions. They make sure to to give you all the attention needed to help you choosing the bes staff is more than happy to assist and answer all your questions. They make sure to to give you all the attention needed to help you choosing the best car/options. They take their time explaining every feature available. It's my first time buying a car from them and I d recommend anyone looking for a car to pass by and give them a chance. More

We came in a little over a week ago at closing time. Merv took the time to show us the Caravan, as we were having a few debates over its size and if it was appropriate for our family's needs! He sugges Merv took the time to show us the Caravan, as we were having a few debates over its size and if it was appropriate for our family's needs! He suggested that we come back in for a test drive and after rescheduling on him we did show up for our second appointment. Unfortunately and to our surprise the managers sent us to Charles. I did show my disappointment towards this and made it clear we had an appointment. Charles was just not a fit for us and we were rather frustrated that we were sent to someone else when we were already comfortable with Merv. After crossing paths with Merv during the initial test drive process, I made it clear we would be happier going over our appointment with Merv, and we were happy to be re-directed back to him. Although at this point we were still "looking" at our options, my spouse was set on the "mom mobile"! The whole process was a little longer then expect (Financing aspect), particularly with a 3 year old in tow, but she enjoyed watching some shows on her Ipad, sitting in the vans tailgate seats! After a few negotiations' and sometime spent with the financial aspects of our purchase we became the new owners of a 30th edition caravan! We look forward to the next decade with our van and all the bells and whistles it has for our enjoyment. Thanks Merv for being honest, trust worthy and very customer service oriented, truly quality that helped us finalise our sale as fast as we had! More

This has been a satisfying purchase experience. Hope I can close more business with Southbank in the future. I'll recomend them to my friends without hesitation. Great work Southbank! can close more business with Southbank in the future. I'll recomend them to my friends without hesitation. Great work Southbank! More

From my first contact with Derek he made the process easy and less stressful than I anticipated. I inquired online about a used Jeep and within a couple hours (at 11:00pm!!) I had my first response from him. and less stressful than I anticipated. I inquired online about a used Jeep and within a couple hours (at 11:00pm!!) I had my first response from him. Seriously dedicated that one! I went into the dealership for a coordinated test drive of the vehicle the next day, and everyone knew I was going to be there. Derek had certainly prepped for the visit. I felt welcomed but not overwhelmed in the dealership. I had come in not certain I even wanted to trade in my tiny car for the upsized Jeep despite needing the extra passenger and cargo room. They made me a great deal on the trade, and threw in some extras that I absolutely required - like winter tires because it's mandatory to have them in Quebec where I live. With all of the "extras" and the value of my trade, I feel like I got a really good deal on the purchase. They even made it so that my payment only increased by a small amount each month, and they made sure I was comfortable with the difference, even offering alternatives to decrease it to closer to my current payment. Overall, I'm very happy with all of my interactions at Southbank so far. More

We found that Derek was a professional employee,that seemed to know the product. Derek is personable and answered our questions adequately. He also worked hard on our behalf to satisfy us. Derek is a seemed to know the product. Derek is personable and answered our questions adequately. He also worked hard on our behalf to satisfy us. Derek is a credit to Southbank Dodge. More