Southbank Dodge Chrysler LTD

I wanted to buy a truck from him Prince was very attentive, knowledgeable and personable. He provided us with all the information required, responded quickly and factually to our que Prince was very attentive, knowledgeable and personable. He provided us with all the information required, responded quickly and factually to our questions and made our whole experience enjoyable with us leaving having purchased a new truck and feeling valued. We had shopped around with other companies and to be honest Prince's demeanor and candor actively influenced our decision to buy a dodge. More

Friendly Service I purchased my new 2013 Dodge Dart from Southbank. This was my first time dealing with this dealership. I traded in my old car. They were fair with I purchased my new 2013 Dodge Dart from Southbank. This was my first time dealing with this dealership. I traded in my old car. They were fair with pricing, patient, upfront and honest. They made my car buying experience a good one. Staff were friendly and prompt when replying to emails and inquiries. I initially contacted the sales dept via email and Prince was very helpful in answering all of my questions and not harassing me to come into the dealership. He worked with me and that made all the difference. I love my new car and I am confident that I got an amazing deal from a great dealership. More

Service is terrible I brought my car in for an oil change and tire rotation. Work was not done properly and they lied about it. The worst experience. I brought my car in for an oil change and tire rotation. Work was not done properly and they lied about it. The worst experience. More

Great price We bought a 2015 jeep cherokee 4x4. We came in with a price in mind and after 2 visits, we finally got a deal. The salesman was very friendly and real We bought a 2015 jeep cherokee 4x4. We came in with a price in mind and after 2 visits, we finally got a deal. The salesman was very friendly and really tried to make everything happen. We ended up getting the best price in town. I would advice and make an appointment as this dealership is quite busy! Also, make sure you read your bill of sale carefully before signing as we almost had to pay an extra 2500$ in insurance that we already had.... More

Purchasing a new car made easy! Very friendly Dealership! Staff ensured that we were completely comfortable and satisfied with our new Jeep Cherokee before diving off the lot, also Very friendly Dealership! Staff ensured that we were completely comfortable and satisfied with our new Jeep Cherokee before diving off the lot, also making it very clear to feel free to call with any questions/concerns. More

A Pretty Good Experience I bought both my first and my second cars (2008, 2015) from Southbank. I am quite satisfied with the cars and the services. The staff are indeed profe I bought both my first and my second cars (2008, 2015) from Southbank. I am quite satisfied with the cars and the services. The staff are indeed professional and nice. The car I have now is a Dodge Grand Caravan 2015. I actually walked in the dealership place intending to repair -just repair- my old car and ended up buying a brand new one after I met Mr. Kiegan Harper. Kiegan is by far the nicest salesperson I have ever dealt with. He is definitely an honest person who would tell you the truth always. Kiegan's honesty made all the difference and made my car purchase pleasant experience. I would totally recommend him as a professional, honest, nice, and informative salesperson. Generally speaking, my experience was a pretty good one. More

Great Service Very proactive. Very personal and good service. They treat you with respect and at the same time like friends that wants you to win. Actually it's a w Very proactive. Very personal and good service. They treat you with respect and at the same time like friends that wants you to win. Actually it's a win win negotiation. Both sides make a good deal. I am a Dodge customer for 10 years, and I will keep doing business with these guys, even though it's not the closest dealer for me. More

Buying a New Car Shouldn't Be This Painful! I'm not sure there is enough space to fully explain my experience. I originally selected Southbank Dodge based on dealer reviews online. Despite being I'm not sure there is enough space to fully explain my experience. I originally selected Southbank Dodge based on dealer reviews online. Despite being the highest rated in the Ottawa area, I've had a terrible experience. 1 - Sales experience was mediocre. Charlie is a nice guy, but didn't add much value in explaining the features of the Jeep. However, we already had a good idea of what we wanted, so we didn't need much selling. The finance guy was more knowledgeable about the vehicle and provided the greatest value. 2 - Post Sale Service - Here's where it starts to go off the rails... When we picked up the brand new Jeep, we noticed scratches on the hard top. We pointed this out and they took pictures (remember this) and said we could bring it make and they would take care of it. We make an appointment to bring it back about a month later to fix the hard top and also flash the computer (we added some stuff). When I arrive, nobody knows anything about the hard top. Even Bobby, who took the pictures (remember the pictures), doesn't remember! He says "Do you know how many pictures I take? Do you know how many cars I see?" Really? What is the point of taking pictures!!! On top of that, they were supposed to have a loaner car available and did not have one, so they had to scramble to find something. 3 days later, we get the Jeep back and can still see scratches through the touch up job. So, I sit here in service during my third visit where they are supposed to replace the hard top. True to form, when I arrive for a scheduled appointment, nobody knows what I'm actually here for or what the plan is for the hard top. On top of that, I was also informed that what was supposed to be a 1-1.5 hour appointment may actually take a couple of hours - just to take the hard top away and put on the soft top. Still no confirmation on when the hard top may be replaced... The new car buying experience really shouldn't be this painful. More

great customer service Wasn't planning on purchasing a new jeep, however after receiving a good offer on my old jeep and with the customer service they had me sold. Wasn't planning on purchasing a new jeep, however after receiving a good offer on my old jeep and with the customer service they had me sold. More

Great Got what I wanted . Khalid was great to deal with , would go back again. Painless . Was amazed at how many vehicles they had to choose from. Got what I wanted . Khalid was great to deal with , would go back again. Painless . Was amazed at how many vehicles they had to choose from. More