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Southbank Dodge Chrysler LTD
Ottawa, ON
2,047 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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2,047 Reviews of Southbank Dodge Chrysler LTD
September 07, 2017
Outstanding Professional Customer Service I want to say thank you to Dan O’neil and Rejean Laplante for their outstanding professional customer service. I took my Dodge Grand Caravan van in f I want to say thank you to Dan O’neil and Rejean Laplante for their outstanding professional customer service. I took my Dodge Grand Caravan van in for a break job and caliper issues, in August. The issues with the breaks and caliper were quickly identified by Rejean Laplante, who provided very clear and detailed explanations. Dan O’Neil provided me with updates on the van and affordable solutions to repair the issues. Again, thank you to both for your outstanding professional customer service! Y. Leduc More
by Kasey
Employees Worked With
Rejean Laplante, Daniel O'Neil
September 05, 2017
Pacifica Hybrid We, my wife and I, needed a green solution for three grandchildren and our daughter with the features which this vehicle seemed to offer. Jeannie R We, my wife and I, needed a green solution for three grandchildren and our daughter with the features which this vehicle seemed to offer. Jeannie Rombough provided the real time web research, physical tour of an on site vehicle and seamless execution of the review and sale and ensured our 30 year old autistic daughter was inclusive in the experience. Any line of inquiry, clarification, point of order, communication and exploratory concern was quickly and professionally addressed. More
by Sprules
Employees Worked With
Connie Taylor, Jeannie Rombough
September 04, 2017
Look No Further I first heard of Jeannie from friends and family who had purchased vehicles from her in the past, so when it was time for my upgrade she was the first I first heard of Jeannie from friends and family who had purchased vehicles from her in the past, so when it was time for my upgrade she was the first call that I made. Not only did she listen to my wants and needs but she also gave me a fantastic deal! The cars at Southbank priced more competitively than any others of the same make and model that I could find, but more importantly I knew I could trust her that the car would be in excellent shape. To me, that's the most difficult part of buying a car--knowing who to trust. Jeannie is as trustworthy as you will find. If you ask her a question she isn't sure of the answer to, she finds someone who does have the accurate answer instead of BSing you like many other salespeople do! I've recommended her to literally every friend/family member I've known who was in the market for a new or used car, and I haven't once had a single one come back to me with a complaint. If you're looking for a great buying experience, look no further! More
by Vagabond
Employees Worked With
Jeannie Rombough
September 02, 2017
Amazing Experience From start to finish they helped me through a really bad situation and got me into the car I really wanted.I highly recommend Southbank dodge.Thanks R From start to finish they helped me through a really bad situation and got me into the car I really wanted.I highly recommend Southbank dodge.Thanks Rami and Armondo :) More
by Crystal lee
Employees Worked With
Armando Icaza, Rami Alzabri
September 01, 2017
Oil change and $200 in damage! I went in recently to have an oil change, tire rotation, and routine inspection on my 2013 Dodge Challenger. I made an appointment for 7:00am and ende I went in recently to have an oil change, tire rotation, and routine inspection on my 2013 Dodge Challenger. I made an appointment for 7:00am and ended up waiting until 11:00 to leave! It wasn't for two hours until they came by to ask if I wanted my tire patched, as there was a small nail in it, and another two hours before I was able to take my car back. The worst part, however, is that they used air tools to replace my wheels instead of torque wrenches (which are the industry standard) and they stripped eight lug nuts and crushed two more; I couldn't even fit a 22mm socket on the lug nuts after even though they are a 22mm size! On top of the $120 for an oil change and tire patch (which can be done for less money at other Dodge dealerships), I am now faced with a cost of $200 ($20x10) to replace my damaged lug nuts with stock pieces. The only funny thing is that I wouldn't have noticed this as quickly if they hadn't told me on the receipt to check the torque specs on the lug nuts when I put on winter tires. Hopefully they'll start checking their own torque specs before they start putting on winter tires. More
by Arthur Taylor
Employees Worked With
Richard C. Gagnon
September 01, 2017
Great experience except for when we finalized the paperwork The overall experience was great. Jesse, the salesman, was excellent. He was very cheerful, seemed genuinely happy to be taking care of us, made us fe The overall experience was great. Jesse, the salesman, was excellent. He was very cheerful, seemed genuinely happy to be taking care of us, made us feel like valued customers. He answered every question we had patiently and made sure we were satisfied every step of the way. We also briefly interacted with Bruce (I believe he's the sales manager), who was also very friendly. The only downside to the whole experience was the finance person. She seemed very anxious to get rid of us once we indicated we would neither be financing nor getting any extended warranty. It was the exact opposite experience with her that we got with Jesse. Again, overall the experience was very good, we're very happy with our vehicle and would recommend this dealership. More
by caravanbuyer
Employees Worked With
Bruce Cameron, Jesse Gelineau, Connie Taylor
August 30, 2017
Amazing experience! Brandon and Bruce, I can't thank you enough for making the transition to a new vehicle so effortless and pleasant. I didn't have to play "Let's Make Brandon and Bruce, I can't thank you enough for making the transition to a new vehicle so effortless and pleasant. I didn't have to play "Let's Make a Deal", didn't have to have my husband step in for me cause I'm being ignored and I didn't have to sit there for hours and come back multiple times just get someone to work with me. You guys were so friendly, fun, respectful, knowledgeable and just went above and beyond. You listened to my wish list but also helped me select the right vehicle for my needs. I never thought buying a car could be so... simple... fun... exciting! Saying you surpassed my expectations just doesn't cut it. I'm definitely referring you to everyone. Thank you thank you thank you More
by SRD
Employees Worked With
Brandon Dallaire, Bruce Cameron
August 26, 2017
Listening to needs Jesse was attentive and heard my requirements for a vehicle. He then tried to search for a vehicle that met my financing. Good work Jesse. Jesse was attentive and heard my requirements for a vehicle. He then tried to search for a vehicle that met my financing. Good work Jesse. More
by S Terai
Employees Worked With
Jesse Gelineau
August 25, 2017
Above and beyond I was stranded with 2 children when my fob wouldn't open the doors to my van. Even though I didn't get my van from them, they cut me a key, drove it t I was stranded with 2 children when my fob wouldn't open the doors to my van. Even though I didn't get my van from them, they cut me a key, drove it to me and let me come back and pay for it. Fast, friendly and extremely helpful. Dan called after to make sure all was well. Thank you so much. You guys are amazing. More
by Julia24
Employees Worked With
Daniel O'Neil
August 24, 2017
Got a Chrysler 200 s Demo really nice people! Love the customer service they offer ! I went to more than 6 dealers before going to southbank dodge. Littley the best custo really nice people! Love the customer service they offer ! I went to more than 6 dealers before going to southbank dodge. Littley the best customer service. I delt with Moe ( sales ). If it wasn't for him I would have not bought my car from this dealership. Awesome dude. I would definitely recommend southbank to my friends!! Jamal , More
by Jamal.
Employees Worked With
Rami Alzabri, Moe Kadura
