Southbank Dodge Chrysler LTD

Absolutely Amazing The associates were knowledgeable and very helpful in my hunt for my first vehicle. Luckily for me I got the pleasure of having Jeannie as my sales as The associates were knowledgeable and very helpful in my hunt for my first vehicle. Luckily for me I got the pleasure of having Jeannie as my sales associate, she was an absolute delight her professionalism and care for her clients is refreshing and it was accompanied by an amazing smile. I can't thank her enough. On top of that my finances were taken care of by the legend himself Charbel, great guy and willing to help you get the payments you need to fit your budget. More

Dealership's Service was great; the car has let me down I bought a 2010 Dodge Caliber, brand-new. I have babied this car - brought it in for all service calls in a timely fashion; took out the extended war I bought a 2010 Dodge Caliber, brand-new. I have babied this car - brought it in for all service calls in a timely fashion; took out the extended warranty, had it undercoated; don't take long trips (longest are to Montreal); do highway trips and city driving, too. My last service call was for $3525.00. How can a car that gets babied require so much work? I have noticed my service calls are getting more and more expensive - but this one was a "doozy" Since 1981, I have bought/mostly leased about 10 cars. I have always changed my Chrysler vehicles every 4-5 years. My first Chrysler purchase was a 1981 K-car. I babied that car and it lasted 7 years when the engine blew! My Caliber is 7 years old. Should I expect Chrysler products to last around 7 years? I have nothing but compliments for the Service Dept at Southbank. I have been well served for 36 years. I am considering a foreign-made car in future as my whole family have bought Toyotas, Hyundais, Hondas, Nissans, and Kias...and their service calls are never as high as mine. (My mother's 1992 Tercel lasted until she gave up her licence in 2017. Even though her garage said it was on its last legs, that's 25 years!) More

Direct to my need and budget I felt I was well attended and besides we had a good negotiation. The sales team work as a team, what transmit trustiness. Good to all. I felt I was well attended and besides we had a good negotiation. The sales team work as a team, what transmit trustiness. Good to all. More

Great buying experioence I was looking specifically for a 2016 Chrysler touring, lease return with low km. My spouse and I had 2 cars to trade-in, a 2012 Ford Focus Titanium, I was looking specifically for a 2016 Chrysler touring, lease return with low km. My spouse and I had 2 cars to trade-in, a 2012 Ford Focus Titanium, and a 2009 Chrysler 300C. After searching cars on the web, I started with Southbank Dodge. I met with Brandon Dallaire, a very personable and friendly person. He showed me one model, which was OK except for the colour, and then went the extra mile to find the same model, lower km, and a colour we liked. All along the process, he send me information, returned my e-mails, and showed that he really cared about me and my wife as clients. Bill Morrison,the sales manager sat down with me and this is the first time in my life (this was the 18th car I was buying!) that I had a honest and transparent conversation. We nailed down a very fair deal, and he was a pleasure to deal with. Never was I pushed around. Everyone knows that after that, you have to sit down with the Financial Services Manager who will try to sell you a large number of services that, most of the time you may not need. Paul Curry did a great job, being thorough answering every one of my objections, and I bought an additional 5yr/100000Km warranty, something I did not really want to do! On the day of delivery, we arrived at 4;00 p.m. as agreed and were made to wait without much explanation of the process. This is probably where Southbank Dodge could improve its customer service: welcome clients who bought a vehicle with handshakes and smiles as they show up at the door, offer coffee or water, invite them to sit down, and explain what is going to happen next, and ensure the process is flawless and consistent with all buyers. After all, this is where the dealership gets a cheque (successful business), and when the buyer is all excited about the new car (successful experience). All in all, compared with my numerous previous experiences this was the best. More

Great service on Challenger purchase! Started with a great price and ended with even better service. From salesperson, to Finance Manager, to walk through with super helpful Jessie - 2 thu Started with a great price and ended with even better service. From salesperson, to Finance Manager, to walk through with super helpful Jessie - 2 thumbs up!!! More