Southbank Dodge Chrysler LTD

Sales Rep Jeannie had a good knowledge of the Journey and was very pleasant to deal with. The business manager got us a deal within our budget and we are plea Jeannie had a good knowledge of the Journey and was very pleasant to deal with. The business manager got us a deal within our budget and we are pleased with our purchase. More

Close but no cigar:-) Customer services was great, Jeannie was very helpful and not overly intrusive. She was helpful and understanding, as was her manager and the other st Customer services was great, Jeannie was very helpful and not overly intrusive. She was helpful and understanding, as was her manager and the other staff I dealt with. However, in terms of the used car I was looking at, it was priced about 3K+ over market with other complications that made it hard to commit. More

New Truck Purchase We had excellent service at Southbank Dodge. They gave us the exact price we were expecting for our trade in. They helped us decide what we needed a We had excellent service at Southbank Dodge. They gave us the exact price we were expecting for our trade in. They helped us decide what we needed and didn't need. They treated us like family. We love Southbank Dodge!!! More

Excellent experience! I went into Southbank after having a bad experience with another dealership (no names mentioned but... lets just say it rhymes with Milawri)... Megan I went into Southbank after having a bad experience with another dealership (no names mentioned but... lets just say it rhymes with Milawri)... Megan was fantastic! She was helpful, responsive, and did a fantastic job getting me into a vehicle that checked-off all of my required boxes. Charbel in finance was also great to deal with - one aspect of his job is to sell you stuff... but he didn't push harder than was appropriate. I would recommend the dealership in general, and Megan in particular, to anyone looking to purchase a vehicle. More

Quality & excellent customer service I'm referring to the employee Jecris Bautista for extending his excellent customer service and giving satisfaction of our needed vehicle. He assisted I'm referring to the employee Jecris Bautista for extending his excellent customer service and giving satisfaction of our needed vehicle. He assisted us all through the way in order to make the processing faster and easier even though we are in a far flung community. More

Very attentive, responsive and personable people On the sales, Megan and Wasfi (sorry if the spelling is wrong) were very responsive and attentive to details making sure I would get the right vehicle On the sales, Megan and Wasfi (sorry if the spelling is wrong) were very responsive and attentive to details making sure I would get the right vehicle for specific needs that I had. Negotiations, as always was very interesting, but they were very good at providing extras to sweeten the deal and facilitate my decision. On the finance/warranty side, Paul was extremely responsive and upfront on what I was getting. I appreciated his candor which gave my wife and I a feeling that we could trust this dealership. More

What is make a difference between dealership is a service Couple months ago I started looking for replacing my old minivan, my choice fell on Chrysler Pacifica Hybrid, I visited several dealerships, some of t Couple months ago I started looking for replacing my old minivan, my choice fell on Chrysler Pacifica Hybrid, I visited several dealerships, some of them was not interested to sale they just provided MSRP, some of them was too much pressure and push. When I came to Southbank dealership I met Jeannie, she established relaxing atmosphere for negotiations. In an end I got perfect deal which met my budget and expectation. More

Top notch....beginning to end! Our rating is directed specifically to our salesperson, Mike Thomas, who immediately put us at ease and patiently worked with us throughout the purch Our rating is directed specifically to our salesperson, Mike Thomas, who immediately put us at ease and patiently worked with us throughout the purchasing process. Mike was extremely knowledgeable, responding immediately and with clarity to all of our questions. He displayed a unique ability to relate to us effectively and, as a result, he established tremendous rapport and success in dealing with us. This was due to his natural friendliness and well developed social skills in addition to his positive and happy personality. In addition, he possesses an excellent sense of humour and, when appropriate, he shared a hearty laugh with us. Mike's patience and calm demeanour with us was instrumental in our decision to purchase a vehicle. He certainly was a wonderful ambassador for Southbank Dodge. As well, Hasan Wahbeh was very caring while he capably and conscientiously looked after the financial aspects of our purchase. He went out of his way on many occasions to fully and clearly clarify our questions. More

Dissatisfied former return customer Honestly, my first experience with Southbank was good, to the point where I returned to buy a second vehicle from them. This time around, the service Honestly, my first experience with Southbank was good, to the point where I returned to buy a second vehicle from them. This time around, the service department has been normally good to me, but I've had to fight to retain the terms of the agreement that was made during the purchase. I don't hold the service department or any of that staff accountable for these experiences, so despite typically dealing with them, this review focuses on the sales side of things. Firstly, when I purchased the vehicle, the service manager working that night, Bruce, agreed to some terms that were normally not included in the lifetime oil change package that I added on to my financing. This included the storage of seasonal tires, and included the changes from winter to summer and vice versa. Great. It seemed we were all satisfied. Secondly, when I picked up the vehicle, there was a defective heated front seat. Called the dealership, they handled it on warranty, and I have no complaints except that it should have been handled prior to my buying this vehicle as it was in the new inventory, not the pre-owned. That said, even pre-owned should have had any defective parts dealt with prior to it leaving the lot. Thirdly, when I brought the car in to get the tires changed for the first time as per our agreement, I was told that that wasn't in my file and the service department was not aware of the agreement. So I tracked down Bruce, talked to him about it, and he agreed to get that added to my service account so that I wouldn't have to deal with that kind of trouble again. Lo and behold, I've just taken the car in to get the winter tires put back on, and wouldn't you know it, that part of the agreement STILL wasn't included on my service account. Time to track down Bruce again, who says he doesn't remember getting the request to put it in the service account the first time. This despite the fact that I spoke to him directly, face to face, and he looked me in the eyes and told me he'd get it done. I don't think it's too much to ask that someone honor the agreements that they make with their customers. They have agreed to pull out the purchase record, and get back to me on it since it has now been a year and they can't remember what kind of deal we made. Despite this, I'm not confident that this agreement will remain intact as I currently don't trust any of these people to care enough about retaining my business to do so. I can tell you that, despite the fact that I'm a die-hard Jeep fan and would get another in a heartbeat, I won't be returning to Southbank. More

Terrible service experience Amazing how 2 experiences at your dealership could be so different. My 1st in August to purchase my 2017 Ram was amazing.That experience was why I cho Amazing how 2 experiences at your dealership could be so different. My 1st in August to purchase my 2017 Ram was amazing.That experience was why I chose to do the hour drive for any service and warranty work.My 2nd visit 3 mos later for the installation of a remote starter was brutal.The appointment which had been booked for 3 weeks was for 800 am Wednesday morning. I get that you were busy with the overbooking of winter tire installation but after 8 hours of waiting and my vehicle was still sitting outside this was not acceptable ! I do not live or work in the area so being dropped off by the shuttle to wait at home was not an option.At 430 pm l was given a loaner van to drive home and to return the next day and pick up my truck which was ready at 200pm. As frustrating as this all was l must say that most of the staff were great and showed some empathy regarding my long wait. But.....then we have Nick the service manager who chooses after my 8 hour wait to give me an analagy. He said that if he had a Doctors appointment for 900am he wouldnt expect to get in right away.Well Nick if you have to wait 8 hours in the waiting room and have still not made it into the exam room l suggest you find a new Doctor just like l am going to find a new service provider. That statement was the end for me. More