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Southbank Dodge Chrysler LTD
Ottawa, ON
2,047 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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2,047 Reviews of Southbank Dodge Chrysler LTD
August 20, 2018
DISHONEST AND MISLEADING. DO NOT RECOMMEND AT ALL! We went to Southbank because they had the vehicle online we were looking for. We called the day before to make sure it was still available because we We went to Southbank because they had the vehicle online we were looking for. We called the day before to make sure it was still available because we were driving in from 2 hours away in bad weather, I did NOT leave my phone number. The next day at 10am the phone calls started. By the time we made it down to Ottawa, we had gotten 12 calls from Rebecca making sure we were coming in. While sitting with Rebecca and her manager who she called over, my husband asked what I thought of the car.I mentioned that we would have to buy snow tires since it only had summers on it at the end of Feb. Rebecca laughed and said"my dear it's February,' and continued laughing. The manager then asked what it would take to get us over to give the $250 deposit if the engine warranty would do it for us. He agreed to give it to us if we did only oil changes there. we shook on it and he took the deposit we would get back minus licensing when we picked it up. When we went into the finance sales person to sign papers, Rami first said they would not honour the warranty, then when we got upset that we were promised and that I refused to sign without it he walked out of the office and came back and said he would honour it. I asked for it in writing and was told there was no need, that the handshake was as good as it being in writing. I signed the papers, and when I called the next day before the financing paperwork was sent in to say that we were able to get the cash and did not need financing, he said that the service manager would now NOT honour the engine warranty. After dealing with the manager they agreed to lower the price of the vehicle since they were dishonest about the warranty. When we showed up to pick up our car and sign paperwork and pay for it, Rami says licencing was $99 and subtract that from our deposit it totals $151 owed back. He says he will give me $189 instead. When I questioned that something wasn't right he kept repeating do you want $151 or $189. Of course, we took the $189, I also had my phone recording it. Turns out the $189 was the difference between our money orders vs what our bill of sale (that we were not given in our paperwork) was that they lowered it to. When I emailed the manager and left voicemails to ask for my bill of sale that the insurance needed and the remainder of my deposit back ($151 owed) I was not given any response at all. I have since heard lots of similar dishonest stories about this dealer from co-workers and friends. I have contacted the Used Car Dealers Association and the Better Business Bureau (whom they do not belong to, not surprisingly they have 5 open dealings with them) and they said they will be following up. I read through the reviews prior to dealing with Southbank Dodge and saw mostly positive reviews, though that is not at all our experience at all. From sales right on through our dealing have been horrible with this dealer. When we went to pick up our car, Rebecca was completely rude but claimed she said she didn't recognize us. She had to be told by a manager to come to give us the keys to our car and to get the picture taken for the sale. Save yourself the hassle dealing with them and stay away. We thought dealing with a big dealership would make the experience a better one, we so wrong! More
by LT627
Employees Worked With
Rebecca Mullin-Lawlor, Wasfi Haroun, Rami Alzabri
August 19, 2018
Great experience Both Dan and Madeline are really friendly. Madeline is really great, very nice to my son. Provided drinks and snacks. A great experience. Always great Both Dan and Madeline are really friendly. Madeline is really great, very nice to my son. Provided drinks and snacks. A great experience. Always great service. More
by Rolando
Employees Worked With
Madeleine O'Neil, Daniel O'Neil
August 19, 2018
Very Positive Experience Robbie and the rest of the staff were tremendous. I was new to this dealership, and had a general idea about what the vehicle that I wanted. Robbie he Robbie and the rest of the staff were tremendous. I was new to this dealership, and had a general idea about what the vehicle that I wanted. Robbie helped me find a great Jeep, within the budget that I had set. He went "above and beyond" in the set up and the vehicle and the documentation were ready as promised. More
by Guy Killaby
Employees Worked With
Rami Alzabri, Robbie El-khouri
August 17, 2018
Express Lane Service Traveling from B.C. In a 1985 Dodge 250 Road Trek. Time for an oil change and decided to take her home to Chrysler and get it done right Southbank b Traveling from B.C. In a 1985 Dodge 250 Road Trek. Time for an oil change and decided to take her home to Chrysler and get it done right Southbank bypassed regular Express Lane and put their senior tech on the job. Vehicle was thoroughly checked and the oil change reformed in under an hour. A plus service, made me feel special. Thanks Dave and Dean. Paul Reilly More
by Paul
Employees Worked With
Dean Martin
August 17, 2018
Service Excellent service from this dealership for my 2014 Dodge Journey SXT ever since I bought here. I brought it in for a noise it was making when moving, Excellent service from this dealership for my 2014 Dodge Journey SXT ever since I bought here. I brought it in for a noise it was making when moving, thought it was wheel bearings, but it turned out to be the power steering hose. Not too expensive, but warranty covered it. These guys never try to sell you unneeded service, and give you the straight dope from my experience. Dan and Guy have always been more than helpful and treat you in a professional manner. I highly recommend this dealership. More
by Jim Kirk
Employees Worked With
Madeleine O'Neil, Daniel O'Neil
August 16, 2018
Servicing of travel van Very courteous staff as this was my first time going to this dealer. Servicing was done promptly. I will definitely return to this dealer for further Very courteous staff as this was my first time going to this dealer. Servicing was done promptly. I will definitely return to this dealer for further servicing. More
by M Poirier
Employees Worked With
Peter Lafrance, Christine Carriere
August 16, 2018
excellent bilingual service, we are not treated as a number. We were surprised with the personal touch of such a large dealer, we live in Cornwall and are willing to drive the 1.25 hrs tonget our Jeep servide in We were surprised with the personal touch of such a large dealer, we live in Cornwall and are willing to drive the 1.25 hrs tonget our Jeep servide in Ottawa. The personnel, from the receptionist to the garage attendent to the technicians were professional and do inspire confidence that we are treated with respect. Dan ONeil was able to respond to our questions in French and this we do appreciate. Bravo to the team at Southbank!!!!!!! More
by Monique&Dan
Employees Worked With
Madeleine O'Neil, Daniel O'Neil, Rami Alzabri
August 16, 2018
Best Service! I have been with Southbank for three years now. I have noting but the best service from Dan and Madeleine at the Service Centrer. Always a pleasure to I have been with Southbank for three years now. I have noting but the best service from Dan and Madeleine at the Service Centrer. Always a pleasure to deal with them. More
by jeannine
Employees Worked With
Madeleine O'Neil, Daniel O'Neil, Kyle McTaggart
August 16, 2018
Best Salesperson! Of all the years I have shopped for a car, my best experience with a car salesperson was at Southbank. Brandon was not pushy, had lots of patience s Of all the years I have shopped for a car, my best experience with a car salesperson was at Southbank. Brandon was not pushy, had lots of patience showing me different cars and took the time to explain all features When it came time to deal he was not pushy at all. I have lots of trust in him and will certainly go back to see him for my next jeep next spring. All car salesperson should be like him. More
by jeannine
Employees Worked With
Brandon Dallaire
August 15, 2018
Repair to my jeep I brought my Jeep to be repaired at the Southbank dodge, very, happy with the service and repairs at this location. Tim Miron was very informative wi I brought my Jeep to be repaired at the Southbank dodge, very, happy with the service and repairs at this location. Tim Miron was very informative with the repairs made to my Jeep and very helpful and professional in his work and knew exactly what was needed. Thanks to Dan Oneil and duston were as well as the staff at Southbank Dodge for your help. More
by Jeep2010
Employees Worked With
**Tim Miron - very professional - excellent service, Daniel O'Neil, Dustin Lemay
