Southbank Dodge Chrysler LTD

High way Robbery make sure to get things in writing I had a recall on a truck and this place was the only place could do the recall. Unfortunately the truck was not fixable but I end up paying close to I had a recall on a truck and this place was the only place could do the recall. Unfortunately the truck was not fixable but I end up paying close to $200 just to charge the battery. They said their hourly rate is $192 and it took them 1 1/2 just to look at the truck. They need competent Mechanic that it should not take 1 1/2 to know the car needs a new battery. Its a high way robbery to pay $200 just for them to charge the battery. Even on the receipt it says it has battery problem but they keep saying that the Mechanic worked on it which not sure what exactly they did. I should have known and read the review about this place but sending them the truck. Those positive reviews are all done by them. Spoke to Chris and he didnt care to know other than how will he receive the money. Now they will get all their Team to write positive review to over come this negative review. More

Took truck in for 4 wheel alignment I made an appointment for my truck for 7am for a 4 wheel alignment and asked the price they said 99.99 and so I dropped it off and said it had to be d I made an appointment for my truck for 7am for a 4 wheel alignment and asked the price they said 99.99 and so I dropped it off and said it had to be done at 3pm by the latest shouldn’t have been a problem for a simple alignment I called and got dropped off at 3 at the dealer and my truck still had not been in the shop and the advisor said the alignment was 139.99 I said that’s not What you quoted me and he was not willing to honor his quote saying it was a heavy duty alignment which is bs I talked to the advisor very upset and he said they would get it in right away and it would only be a half hour I waited 15 min and walked out back to see my truck and it was still not in the shop and 3 mechanics were in there including the one that was supposed to be working on my truck and they were fixing a dirt bike instead I took my truck without the alignment done and left what an absolute waste of time I would never take my truck or ever recommend this dealer More

Multipoint inspection Everything dealt with great. A bit longer than anticipated but very good anyway. Dan is Very efficient and knowledgeable. Thanks and see you next Everything dealt with great. A bit longer than anticipated but very good anyway. Dan is Very efficient and knowledgeable. Thanks and see you next inspection. More

multipoint inspection Can't say enough good about the team at South Bank. Having moved from BC and having nothing but issues with the service department, it's always a litt Can't say enough good about the team at South Bank. Having moved from BC and having nothing but issues with the service department, it's always a little daunting having to find a new dealership. But right from the get go, they've been incredibly helpful. They treat you like a person, which goes a long way. Just yesterday and today, my jeep was having some serious issues, and Madeleine made sure that I had the right inspections booked to ensure nothing was missed. Upon picking up my jeep today, she went over everything that was done so it wasn't a guessing game. Both my husband and I drive Mopar vehicles and while we live in Ottawa, I will not deal with any other dealership. thanks guys!! More

Service for Out-of-Town Client I drove last week from Windsor to Ottawa when a very noisy rear wheel bering was getting dangerously loud. I called the Southbank Service Dept.at 7:30 I drove last week from Windsor to Ottawa when a very noisy rear wheel bering was getting dangerously loud. I called the Southbank Service Dept.at 7:30 a.m. on a Friday asking if I could bring it in for a bering replacement that day since I was heading to New York state that afternoon and from there returning to Windsor. Despite having 40 vehicles scheduled for the day Service Consultant Dan O'Neil told me to bring it in and he would see what he could do. I left the van at 8:15 a.m. and at 3 p.m. I was advised that it was fixed. What a marvelous response from Southbank to assist us and insure that our travel schedule unfolded as planned. We are sooo appreciative and pass along a deserved "thank you" to Dan and his service tram for exceeding our expectations with such a late an unexpected need for a major repair. More

Oil changed and a Recall Excellent service reçu de Dan et Madeleine. Toute l'équipe du service sont professionnels et courtois. Service hors pair à comparer des autres conce Excellent service reçu de Dan et Madeleine. Toute l'équipe du service sont professionnels et courtois. Service hors pair à comparer des autres concessionnaires Dodge de la région. Je recommande Southbank Dodge à toutes personnes More

Very accommodating, on hands, meet you at the door service! I recently moved from Calgary to Ottawa and was getting an alert that the start stop button was disabled and I got an appt. and fix the very next day! I recently moved from Calgary to Ottawa and was getting an alert that the start stop button was disabled and I got an appt. and fix the very next day! More

Thank you Dean at Southbank. Dean is always knowledgeable and helpful at the service desk. He knows his ecodiesels and always gives great advice. Thanks Southbank. Even though I d Dean is always knowledgeable and helpful at the service desk. He knows his ecodiesels and always gives great advice. Thanks Southbank. Even though I didn't buy my truck there, the service is top notch! More

A stressful process made enjoyable When I arrived at Southbank Dodge Chrysler I was a little nervous as a younger customer but the staff there was so friendly and genuine. Nobody pressu When I arrived at Southbank Dodge Chrysler I was a little nervous as a younger customer but the staff there was so friendly and genuine. Nobody pressured me into anything and they were very fair as we negtioated a deal. I was helped by Kathryne Depres who made the whole thing a lot of fun and you could tell she really cared about the customer. She made sure I walked away with the perfect Jeep for a price that worked and I will definitely reccomend my friends and family visit her at Southbank for their next car. More