South Pointe Toyota

We have waited 10 months for our Corolla Cross and it finally arrived this week. When we arrived at the dealership, Zak Bhanji, the Sales Manager, showed us a COMPLETELY different agreement to what we si finally arrived this week. When we arrived at the dealership, Zak Bhanji, the Sales Manager, showed us a COMPLETELY different agreement to what we signed 10 months prior (in November 2021), with COMPLETELY different sums that we never signed (which are obviously not on the original agreement). He began manipulating numbers right in front of our eyes, assuming we would pay more for our vehicle, even though we have already signed an agreement prior. This sum was significantly larger compared to what we have signed in the agreement prior. Likewise, as part of the deal, we were to trade in our vehicle, which he now evaluated at $1000 less because of an electrical problem in the window, even though we called multiple repair shops, which all told us that such a repair would cost them around $300. All of this, not considering that the prices of used vehicles have increased significantly since we signed the agreement back in November. Not only that, but throughout the entire 10-month period of waiting, Zak Bhanji constantly lied to us about the dates of the vehicle's arrival and during our last meeting was very disrespectful and unprofessional towards us. We think that he is only concerned about getting more money out of customers by any means necessary. This is completely unacceptable behaviour from any dealership. If you are thinking about purchasing a vehicle from this dealership - be warned, that this might happen to you as well. If we could give 0 stars we definitely would. More

Poor service department, low standard of work, declines in customer service - used them for 9 years but recently car had issues not only wasn’t able to provide definitive diagnosis, didn’t have parts, did in customer service - used them for 9 years but recently car had issues not only wasn’t able to provide definitive diagnosis, didn’t have parts, didn’t provide safety advice and found out later missed many critical items. Advisor and service manager quite condescending to deal with and basically don’t have good people skills to help diffuse customer complaints. It’s too bad because the other staff were great before and a couple bad apples can really ruin things for loyal customers. More

False & misleading inventory on website: I called to inquiry and purchase one of the NINE (9) 2022 4 Runners that are advertised on the website, these are listed as new inventory, which assumes the ca inquiry and purchase one of the NINE (9) 2022 4 Runners that are advertised on the website, these are listed as new inventory, which assumes the cars are on the lot and ready for purchase. I was informed they had ZERO, yes ZERO 2022 4 Runners in stock. Explanation was that the website had not been updated. Very frustrating to say the least about this dealership. Would not recommend. More

Liars. They offer something then the keep changing . What we ordered and promised was not ownered They offer something then the keep changing . What we ordered and promised was not ownered More

Raj one of the sales representatives was one of the most wonderful person to work it. I recommend south pointe Toyota to any that wants to buy a car, because him and the receptionist Audrey. Wonderful wonderful person to work it. I recommend south pointe Toyota to any that wants to buy a car, because him and the receptionist Audrey. Wonderful and most pleasant and helpful people More