South Pointe Toyota

It’s been 5months now and still no feedback from south Toyota pointe. I was told that the car will get to me in 3 months but each time I call the sales person (Craig) refuses to pick my call or even text Toyota pointe. I was told that the car will get to me in 3 months but each time I call the sales person (Craig) refuses to pick my call or even text back. I don’t even know how to react now after reading someone else’s review about the Toyota Corolla cross because that’s what i got too. Now I think I made a huge mistake,I tried cancelling the order but I was told it’s too late for that. How’s that even possible when I don’t even know when I’ll get the car More

I bought new 2021 Tacoma sport from them. After almost 1,5 year/50,000km I have issues with re-fueling.. They found dirt in and derbies in filter.. They told me I use my truck too much o After almost 1,5 year/50,000km I have issues with re-fueling.. They found dirt in and derbies in filter.. They told me I use my truck too much on dirt/ off road.. Is my fault so guarantee will not cover the costs!!! Quote was 1400$ How come that’s my fault.??? I’m not driving with gas cap off?!? I was sure Tacoma is build to go off road. What if I live in country side and have to drive on dirt every day!! I always checked and tight gas cap when driving longer on bumpy dusty roads.. They not recommend driving on dirt roads that much..LOL I can’t believe that!!! xxx!!! I bought Taco to go on dirt and mud… Supervisor said they clean filter but issues can come back.. They probably pushing time so guarantee is over..!!! I’m not giving up easy. I’m going to few professional mechanics and if I have to I’ll contact CTV news and visit those scammers with cameras.. Is flustered I’m wasting my time and stress. Should be opposite.You but new truck no stress no issues!! I’m working class person ,work my xxx off for that car.. always driving old dodge caravans before on off roads. Never issues like that..!! I bought Taco to be safe!!and all this xxxxxxxxx now..1400$ my fault I use Tacoma on off roads.. They should replace whole thing on guarantee is not my fault dust is getting inside!!! Must be something wrong on gaskets or something.. Other thing is few times when I left my car for oil change there I look under after I didn’t see any fingerprints on dust ?? Which is interesting coz to change oil they should do filter too. Dust was untouched on bolts.. Over all.. There is some nice people behind the desk. They probably just want to survive those tough days now. That’s why they work in this masters of scams place.. I understand every one try to keep the job specially now with all heigh prices !! More

We have waited 10 months for our Corolla Cross and it finally arrived this week. When we arrived at the dealership, Zak Bhanji, the Sales Manager, showed us a COMPLETELY different agreement to what we si finally arrived this week. When we arrived at the dealership, Zak Bhanji, the Sales Manager, showed us a COMPLETELY different agreement to what we signed 10 months prior (in November 2021), with COMPLETELY different sums that we never signed (which are obviously not on the original agreement). He began manipulating numbers right in front of our eyes, assuming we would pay more for our vehicle, even though we have already signed an agreement prior. This sum was significantly larger compared to what we have signed in the agreement prior. Likewise, as part of the deal, we were to trade in our vehicle, which he now evaluated at $1000 less because of an electrical problem in the window, even though we called multiple repair shops, which all told us that such a repair would cost them around $300. All of this, not considering that the prices of used vehicles have increased significantly since we signed the agreement back in November. Not only that, but throughout the entire 10-month period of waiting, Zak Bhanji constantly lied to us about the dates of the vehicle's arrival and during our last meeting was very disrespectful and unprofessional towards us. We think that he is only concerned about getting more money out of customers by any means necessary. This is completely unacceptable behaviour from any dealership. If you are thinking about purchasing a vehicle from this dealership - be warned, that this might happen to you as well. If we could give 0 stars we definitely would. More

Poor service department, low standard of work, declines in customer service - used them for 9 years but recently car had issues not only wasn’t able to provide definitive diagnosis, didn’t have parts, did in customer service - used them for 9 years but recently car had issues not only wasn’t able to provide definitive diagnosis, didn’t have parts, didn’t provide safety advice and found out later missed many critical items. Advisor and service manager quite condescending to deal with and basically don’t have good people skills to help diffuse customer complaints. It’s too bad because the other staff were great before and a couple bad apples can really ruin things for loyal customers. More

False & misleading inventory on website: I called to inquiry and purchase one of the NINE (9) 2022 4 Runners that are advertised on the website, these are listed as new inventory, which assumes the ca inquiry and purchase one of the NINE (9) 2022 4 Runners that are advertised on the website, these are listed as new inventory, which assumes the cars are on the lot and ready for purchase. I was informed they had ZERO, yes ZERO 2022 4 Runners in stock. Explanation was that the website had not been updated. Very frustrating to say the least about this dealership. Would not recommend. More

Liars. They offer something then the keep changing . What we ordered and promised was not ownered They offer something then the keep changing . What we ordered and promised was not ownered More

Raj one of the sales representatives was one of the most wonderful person to work it. I recommend south pointe Toyota to any that wants to buy a car, because him and the receptionist Audrey. Wonderful wonderful person to work it. I recommend south pointe Toyota to any that wants to buy a car, because him and the receptionist Audrey. Wonderful and most pleasant and helpful people More