South Pointe Toyota

I decided to give South Pointe Toyota a 5 star review as a retired 69 year old oil field professional with 50 years experience in service. From a warm and welcoming receptionist to Chris Ye who welcomed me a retired 69 year old oil field professional with 50 years experience in service. From a warm and welcoming receptionist to Chris Ye who welcomed me and arranged for Ray to perform an hour training session combined with finalizing the details with finance (which most people dread). Cory Hogue had been welcoming and laid out the options in the most professional way without any “pressure tactics. Just a nice conversation about our stages in life and let me chose what worked for me. Buying a brand new Crown Signia is a big deal and they were so easy to work with through the buying process. When we had sorted out the deal I took a 4 hour bus ride to Calgary from Edmonton to pick up my new vehicle today and could not be happier. As a background I have worked out of Toronto, Houston and managed a multinational company from Antwerp Belgium. They were superb to work with! Just got back home after a 3 hour drive with my new Crown Signia and averaged 6.9 litres/100km driving 110-120 km/hr. Confirmed $1,300.00/year with Toyota by retiring my Hyundia Santa Fe Sport which was 12 years old. Could not be happier and the Signia steered itself all the way home on cruise control. I was amazed at the technology! More

Excellence customer service. He’s help with everything specially Robin Dhingra guided us through everything and made us understand between electric and the gas vehicle. He’s help with everything specially Robin Dhingra guided us through everything and made us understand between electric and the gas vehicle. More

Melissa in service was very helpful to me. I was scheduled for service while my sister was in palliative care at the cancer hospital. Melissa arranged an uber ride for me, both to and from the I was scheduled for service while my sister was in palliative care at the cancer hospital. Melissa arranged an uber ride for me, both to and from the hospital. Thank-you very much. Also the fellow, don’t remember his name, who accepted my car for service was very pleasant to deal with. Thank you both. More

Extremely disappointed with South Pointe Toyota. I was promised complimentary oil changes when I purchased my 2010 Toyota Corolla. The first one was honored, then they changed the rules. I was la I was promised complimentary oil changes when I purchased my 2010 Toyota Corolla. The first one was honored, then they changed the rules. I was later told I must pay for a vehicle inspection before they would provide the promised oil change — something that was never part of the original agreement. This is a bait-and-switch tactic, plain and simple. I’m not a one-time customer either. I previously bought a $70,000 truck here and regularly service my vehicles with them. Apparently, loyalty means nothing once the sale is done. My advice to potential buyers: do not rely on verbal promises from this dealership. Get everything in writing, or be prepared for them not to honor it. More

Recently visited this dealership and had a SUPER BAD experience. Was just inquiring about the price of an vehicle, but the sales guy jumped into a full-on deal mode, Went back and forth OVER 20 TIMES tr experience. Was just inquiring about the price of an vehicle, but the sales guy jumped into a full-on deal mode, Went back and forth OVER 20 TIMES trying to close the deal. He got my credit card info, ran a credit check, and offered a "great deal" - but NOTHING was on paper. Promised free winter tires, but I had to settle for a different color. I Paid deposit by just blindly believing their words. BUT when it was time to pick up the vehicle... Showing up with WHITE COLOR and NO WINTER TIRES I was DEVASTATED, Said they'd only give me the white color, and if I didn't want it, 20+ people were waiting 😤 Manager had ZERO courtesy at all. MORAL: *DO NOT TRUST THIS DEALERSHIP* Every word is a scam Save yourself the headache! *Details:* - Sales guy pushed for a deal aggressively - No paperwork, verbal promises only - No winter tires, color changed at delivery - Poor customer service. More

Most dishonest Toyota dealer in Canada. I put a deposit to buy a Toyota grand highlander with them 2 years ago and did not get a delivery time after 2 years putting down a deposit. they pr I put a deposit to buy a Toyota grand highlander with them 2 years ago and did not get a delivery time after 2 years putting down a deposit. they probably sold it for higher price to some one else. Constant lying by sales manager Howard and salesman Alex.. The sales man is worst I have seen. He lacks knowledge and professionalism. I called owner many times but he didn’t answer my calls. More

I purchased my second 4Runner through Kevin at South Pointe. Overall, the folks there are very customer focused, so definitely met my expectations. I've often said, "one can purchase a vehicle almost an Pointe. Overall, the folks there are very customer focused, so definitely met my expectations. I've often said, "one can purchase a vehicle almost anywhere, it's the during and after purchase support that is extremely important to me." Thanks Kevin. More

Found Kevin engaging and very helpful and could explain what we were interested in knowing about the car. Took extra time to show us the features of the car. Would definitely go to him and would recommend what we were interested in knowing about the car. Took extra time to show us the features of the car. Would definitely go to him and would recommend him to others. More

am very disappointed in their service department I book for pre-collision radar sensor that showed on my dashboard I waited almost a Month to just calibrate the front sensor after replacement of an afterma for pre-collision radar sensor that showed on my dashboard I waited almost a Month to just calibrate the front sensor after replacement of an aftermarket front grille but unfortunately for some reason they said can’t calibrate because of not compatible issue despite didn’t fix the problem still charged me they shouldn’t charged because didn’t fix the issue I feel like they robed me as their customer it’s unfair and so greedy Fyi this Tundra I bought it from them I’m was so disappointed 👎 More