South Pointe Toyota

Melissa in service was very helpful to me. I was scheduled for service while my sister was in palliative care at the cancer hospital. Melissa arranged an uber ride for me, both to and from the I was scheduled for service while my sister was in palliative care at the cancer hospital. Melissa arranged an uber ride for me, both to and from the hospital. Thank-you very much. Also the fellow, don’t remember his name, who accepted my car for service was very pleasant to deal with. Thank you both. More

Extremely disappointed with South Pointe Toyota. I was promised complimentary oil changes when I purchased my 2010 Toyota Corolla. The first one was honored, then they changed the rules. I was la I was promised complimentary oil changes when I purchased my 2010 Toyota Corolla. The first one was honored, then they changed the rules. I was later told I must pay for a vehicle inspection before they would provide the promised oil change — something that was never part of the original agreement. This is a bait-and-switch tactic, plain and simple. I’m not a one-time customer either. I previously bought a $70,000 truck here and regularly service my vehicles with them. Apparently, loyalty means nothing once the sale is done. My advice to potential buyers: do not rely on verbal promises from this dealership. Get everything in writing, or be prepared for them not to honor it. More

Recently visited this dealership and had a SUPER BAD experience. Was just inquiring about the price of an vehicle, but the sales guy jumped into a full-on deal mode, Went back and forth OVER 20 TIMES tr experience. Was just inquiring about the price of an vehicle, but the sales guy jumped into a full-on deal mode, Went back and forth OVER 20 TIMES trying to close the deal. He got my credit card info, ran a credit check, and offered a "great deal" - but NOTHING was on paper. Promised free winter tires, but I had to settle for a different color. I Paid deposit by just blindly believing their words. BUT when it was time to pick up the vehicle... Showing up with WHITE COLOR and NO WINTER TIRES I was DEVASTATED, Said they'd only give me the white color, and if I didn't want it, 20+ people were waiting 😤 Manager had ZERO courtesy at all. MORAL: *DO NOT TRUST THIS DEALERSHIP* Every word is a scam Save yourself the headache! *Details:* - Sales guy pushed for a deal aggressively - No paperwork, verbal promises only - No winter tires, color changed at delivery - Poor customer service. More

Most dishonest Toyota dealer in Canada. I put a deposit to buy a Toyota grand highlander with them 2 years ago and did not get a delivery time after 2 years putting down a deposit. they pr I put a deposit to buy a Toyota grand highlander with them 2 years ago and did not get a delivery time after 2 years putting down a deposit. they probably sold it for higher price to some one else. Constant lying by sales manager Howard and salesman Alex.. The sales man is worst I have seen. He lacks knowledge and professionalism. I called owner many times but he didn’t answer my calls. More

I purchased my second 4Runner through Kevin at South Pointe. Overall, the folks there are very customer focused, so definitely met my expectations. I've often said, "one can purchase a vehicle almost an Pointe. Overall, the folks there are very customer focused, so definitely met my expectations. I've often said, "one can purchase a vehicle almost anywhere, it's the during and after purchase support that is extremely important to me." Thanks Kevin. More

Found Kevin engaging and very helpful and could explain what we were interested in knowing about the car. Took extra time to show us the features of the car. Would definitely go to him and would recommend what we were interested in knowing about the car. Took extra time to show us the features of the car. Would definitely go to him and would recommend him to others. More

am very disappointed in their service department I book for pre-collision radar sensor that showed on my dashboard I waited almost a Month to just calibrate the front sensor after replacement of an afterma for pre-collision radar sensor that showed on my dashboard I waited almost a Month to just calibrate the front sensor after replacement of an aftermarket front grille but unfortunately for some reason they said can’t calibrate because of not compatible issue despite didn’t fix the problem still charged me they shouldn’t charged because didn’t fix the issue I feel like they robed me as their customer it’s unfair and so greedy Fyi this Tundra I bought it from them I’m was so disappointed 👎 More

Shortly after a routine service at South Pointe Toyota, one of my wheels completely detached while driving. They said it was because I didn’t come back for a re-torque, but I was never verbally informed t one of my wheels completely detached while driving. They said it was because I didn’t come back for a re-torque, but I was never verbally informed that a re-torque was required — it was only mentioned in fine print on the invoice. In my nine years of Toyota service, I have never once been told about this. I would be very interested to hear if others have had similar experiences. More

This is a warning to anyone buying a new Toyota, specifically dealing with this dealership, it's service manager Micheal Menear, and it's GM Brian Schimidt, and also Toyota Canada. In the interest specifically dealing with this dealership, it's service manager Micheal Menear, and it's GM Brian Schimidt, and also Toyota Canada. In the interest of keeping this short as possible some minor details will have to be left out, but here is the jest of it. Don't think you will have warranty just because that was promised with the new car sale, my partner a first time car buyer, and new driver purchased a 2022 RAV4 with a weak functioning A/C system. With only 24k km's on it (a cool fall and winter made it not so noticeable at first) and less than a year in they went to get it checked. This dealership said it was overfilled (explains the weak performance as overfilled it will not work properly) and did a simple A/C service of a recovery and recharge, and it worked perfectly. Great except a bill for $427.30 was presented as the only option to get the vehicle back?!? They paid not knowing better and then when I found this out I went to rectify this as it should have been warranty. To sum it up the absolute incompetence and xxxx poor customer service was absurd! Months and many dozens of phone calls to essentially be told to screw off it isn't their problem. Toyota Canada was called with also complete incompetence and lack of proper protocol. Eventually CAMVAP had to arbitrate this issue with a ruling in our favour (of course) and the money was returned, no sorry no xxxx off, nothing from this dealership about the lies, hassle, and lack of customer service at all, except for unkept promises of some store credit to make up for it and the GM fluffing stuff about looking into this more but with not even a return call ever! So think twice if you own a under warranty Toyota and think they will have your back when an issue needs dealt with. Stand your ground get mechanics to go to bat for you or a lawyer and don't let them bully you. More

Purchased multiple vehicles from this dealership in the past 10 years. It’s always been a great experience. Like the location. Dealership is spacious clean and well laid out. Friendly staff. past 10 years. It’s always been a great experience. Like the location. Dealership is spacious clean and well laid out. Friendly staff. More