South Pointe Toyota

I went to southpointe toyota to do my alignment on my 2021 taco. (thinking that they know what to do or how to do it) but end up spending 7hours waiting to their shop, spent 196bucks for not properly ali 2021 taco. (thinking that they know what to do or how to do it) but end up spending 7hours waiting to their shop, spent 196bucks for not properly aligned. I was dealing with lady service advisor (i think her name is Kim, not sure) first i was talking to her and asking her about the amount that i am paying for not 100% done. And will be my assurance that if i buy or spend another almost 1000cad for new UCA or new parts will fix the alignment issues. I think our conversation was calm even though we we’re both frustrated with what was happening.(for me who waited there for 7hours without lunch food. And paying money and not satisfied, driving my truck that i know still have issue. And need to spend money for no guaranteed result) (and to her about i keep asking questions)and then another service advisor butt in. saying i need new UCA but can’t guaranty that will fix the alignment issue with new UCA. And i asked him about those trucks in their show rooms. Or those trucks that they sell lifted, how do they aligned those? You guys sell after market suspensions and you guys do installations too. Meaning you guy sell those trucks without proper alignment. And he said if i will install it myself and bring my truck again into their dealership and do the alignment he can’t give me guaranty or warranty for their job. That guy is arrogant and rude. He shouldn’t be there, no costumer service. I think, he thinks that i’m trying to skip my bills, i’m just asking for assurance that if spend money again it will actually fix the issue.not spend money for gamble. I think he do not want the costumer to ask about what are they paying for. That’s why to all the trades, automotive side getting bad reputations because of guy like this. The guy who doesn’t even know what he’s saying. Toyota has been one of the favorite brand. How can we trust dealership when you are dealing like this arrogant guy? Rumors can spread quickly for sure I actually felt bad to the technician and to the lady advisor that I’m dealing with for giving them a rough day. I asked for apology for that coz i deal with costumers too, and worked as an journeyman. That type of attitude has no room in business. I don’t usually do review. If that arrogant guy didn’t butt in and let the frustration exploded i will just let this thing slide in. But I’m concerned to other people that will experience the same. For 7hrs waiting there, some people heard my situations and some people shared that they have the same experienced with that guy. If you guys are in the market for alignment or even buying truck from this dealership, DoNOT GO HERE. If they can’tdo my alignment those lifted trucks that they’re selling are not aligned properly for sure. And they tried to charge me 1/2hour rate for removing my TRD skid plate. and that OEM skid plate. More

I ordered a new Tundra Feb. 5,2021 and was assured that the truck would be delivered by the end of March. The truck was delivered April 16,2021, but this is not the issue. I pic 5,2021 and was assured that the truck would be delivered by the end of March. The truck was delivered April 16,2021, but this is not the issue. I picked up the truck a week later, and during this time South Pointe advertised the truck for sale on there website. This is a new low for South Pointe!! I contacted AMVIC, and A Consumer Services Officer has reviewed the advertisement that I provided and they have forwarded it to the Industry Standards department. I believe there are dealership's that have integrity and treat there customers with respect, this dealership does not. South Pointe, Country hills, and Mayfield Toyota are all associated. More

The most expensive Toyota service in Calgary. Their service #1 price is $10-$20 more and service #2 and #3 prices are $100~130 more expensive compared to all five other Toyota dealerships in Cal Their service #1 price is $10-$20 more and service #2 and #3 prices are $100~130 more expensive compared to all five other Toyota dealerships in Calgary. The management should consider lowering their service costs. Toyota's service fees should be affordable in all locations. More

Rishi, Justin and Noah were amazing! They were very knowledgable and went out of their way to help. This is the second vehicle our family has bought from South Pointe. I would highly They were very knowledgable and went out of their way to help. This is the second vehicle our family has bought from South Pointe. I would highly recommend South Pointe, Rishi, Justin and Noah. More

I had a terrible experience with this people. I lost my downpayment savings of $10, 000 which I am yet to get off my mind. They deceive and lie to their customers to benefit them. The sales guy ( I lost my downpayment savings of $10, 000 which I am yet to get off my mind. They deceive and lie to their customers to benefit them. The sales guy ( Mitch) is a terrible person. When we noticed what was going on, we have already played their games. We lost our money and they made their money and commission. Please note that they don't care about you(customers) but their interest. Be careful dealing with this terrible people. More

took my drivers license and credit card to check to see if I can get approved for financing. Then they took a deposit without my knowledge or permission.... Now they refuse to return it. I never set foot if I can get approved for financing. Then they took a deposit without my knowledge or permission.... Now they refuse to return it. I never set foot in the dealership or agreed on allowing any transaction. I couldn't even get an offer or full details. Liars and thieves. BEWARE SCAMMERS. More

Had my windshield washer pump replaced. Was quoted over $600.0 for the repair. I asked how the estimate was arrived at? I was told that "they needed to remove the headlight and bumper." Thi Was quoted over $600.0 for the repair. I asked how the estimate was arrived at? I was told that "they needed to remove the headlight and bumper." This is not true. I asked to talk to the manager and was told, "I could not." I insisted and after discussing it with him I got a quote for $200.00. This was fair but when I went to pick up the tacoma I noted almost $65.00 in shop materials. Again I asked what the charge was? "It is industry standard," was their answer. I asked again and was told the "shop material fees were for protective seat plastic and paper mats." In my experience this dealership has no problems with overcharging customers and will stretch the truth when caught doing so. More

It’s been 5months now and still no feedback from south Toyota pointe. I was told that the car will get to me in 3 months but each time I call the sales person (Craig) refuses to pick my call or even text Toyota pointe. I was told that the car will get to me in 3 months but each time I call the sales person (Craig) refuses to pick my call or even text back. I don’t even know how to react now after reading someone else’s review about the Toyota Corolla cross because that’s what i got too. Now I think I made a huge mistake,I tried cancelling the order but I was told it’s too late for that. How’s that even possible when I don’t even know when I’ll get the car More

I bought new 2021 Tacoma sport from them. After almost 1,5 year/50,000km I have issues with re-fueling.. They found dirt in and derbies in filter.. They told me I use my truck too much o After almost 1,5 year/50,000km I have issues with re-fueling.. They found dirt in and derbies in filter.. They told me I use my truck too much on dirt/ off road.. Is my fault so guarantee will not cover the costs!!! Quote was 1400$ How come that’s my fault.??? I’m not driving with gas cap off?!? I was sure Tacoma is build to go off road. What if I live in country side and have to drive on dirt every day!! I always checked and tight gas cap when driving longer on bumpy dusty roads.. They not recommend driving on dirt roads that much..LOL I can’t believe that!!! xxx!!! I bought Taco to go on dirt and mud… Supervisor said they clean filter but issues can come back.. They probably pushing time so guarantee is over..!!! I’m not giving up easy. I’m going to few professional mechanics and if I have to I’ll contact CTV news and visit those scammers with cameras.. Is flustered I’m wasting my time and stress. Should be opposite.You but new truck no stress no issues!! I’m working class person ,work my xxx off for that car.. always driving old dodge caravans before on off roads. Never issues like that..!! I bought Taco to be safe!!and all this xxxxxxxxx now..1400$ my fault I use Tacoma on off roads.. They should replace whole thing on guarantee is not my fault dust is getting inside!!! Must be something wrong on gaskets or something.. Other thing is few times when I left my car for oil change there I look under after I didn’t see any fingerprints on dust ?? Which is interesting coz to change oil they should do filter too. Dust was untouched on bolts.. Over all.. There is some nice people behind the desk. They probably just want to survive those tough days now. That’s why they work in this masters of scams place.. I understand every one try to keep the job specially now with all heigh prices !! More

We have waited 10 months for our Corolla Cross and it finally arrived this week. When we arrived at the dealership, Zak Bhanji, the Sales Manager, showed us a COMPLETELY different agreement to what we si finally arrived this week. When we arrived at the dealership, Zak Bhanji, the Sales Manager, showed us a COMPLETELY different agreement to what we signed 10 months prior (in November 2021), with COMPLETELY different sums that we never signed (which are obviously not on the original agreement). He began manipulating numbers right in front of our eyes, assuming we would pay more for our vehicle, even though we have already signed an agreement prior. This sum was significantly larger compared to what we have signed in the agreement prior. Likewise, as part of the deal, we were to trade in our vehicle, which he now evaluated at $1000 less because of an electrical problem in the window, even though we called multiple repair shops, which all told us that such a repair would cost them around $300. All of this, not considering that the prices of used vehicles have increased significantly since we signed the agreement back in November. Not only that, but throughout the entire 10-month period of waiting, Zak Bhanji constantly lied to us about the dates of the vehicle's arrival and during our last meeting was very disrespectful and unprofessional towards us. We think that he is only concerned about getting more money out of customers by any means necessary. This is completely unacceptable behaviour from any dealership. If you are thinking about purchasing a vehicle from this dealership - be warned, that this might happen to you as well. If we could give 0 stars we definitely would. More