Sherwood Park Hyundai

So happy for new management in the service department This past year has been a very difficult time for my husband and myself as we have had warranty issues with our 2012 Tucson. There was no communica This past year has been a very difficult time for my husband and myself as we have had warranty issues with our 2012 Tucson. There was no communication with the service department and each time we received our vehicle back there were new issues. This happened five times since March 2015. We were very displeased with the service as one visit lead to another. We had completely lost all confidence in this service department. On August 4, 2015 I once again was in the service department needing answers to another issue that had not been fixed. Sherwood Park Hyundai had just had our vehicle for 1 1/2 weeks and still oil leaking issues. That morning I had the privilege of meeting Joe the new service manager. He listened to my concerns and assured me that he was going to look after our vehicle. He called me as he said he would and has been very professional in assuring me that our vehicle was going to be fixed properly. The staff in the drive in service area now have a leader (Joe) to support them. Thank you all so much for your interest in us as a customer. More

Excellent experience purchasing my first new vehicle. My experience purchasing a vehicle for the first time was an excellent experience thanks to Doug Trieu. Friendly and knowledgeable service at Sherw My experience purchasing a vehicle for the first time was an excellent experience thanks to Doug Trieu. Friendly and knowledgeable service at Sherwood Park Hyundai. I would definitely recommend Doug and the dealership to anyone looking for a new vehicle. . Thank you for making my experience buying my first new vehicle a smooth easy process. I'm a happy proud new owner of Hyundai Tuscon. More

Excellent Service Speaks for Itself! I purchased my 1st vehicle in April 2015 and absolutely love it. From my last review, I commented on the excellent service from the staff. It is the l I purchased my 1st vehicle in April 2015 and absolutely love it. From my last review, I commented on the excellent service from the staff. It is the little things that matter from returning phone calls, saying hello in person, and resolving issues in a timely manner. Excellent customer service demands this. Overall, I can trust that any concerns can be resolved in a respectful manner, should they arise. Given my satisfaction with Sherwood Park Hyundai to date, we decided to purchase another vehicle! Thank you Kien for your time and attention. Thank you to the financing (Eddy/Ana) and service dept's for all of your help and assistance. More

Service Department Experience I recently had my 2013 Santa Fe XL in for a routine oil change, a small recall and to repair a broken antenna. I must say, the Service Manager at this I recently had my 2013 Santa Fe XL in for a routine oil change, a small recall and to repair a broken antenna. I must say, the Service Manager at this dealership went above and beyond to ensure we had been made aware of our options regarding the antenna replacement. Most car dealerships would have obviously went the most expensive route and not had given the customer any "options". I would definitely recommend this dealership and definitely return myself for any service requirements fully knowing that you can trust them 100% and you are in great hands. Thank you Sherwood Park Hyundai Service. More

Service quality / parts department concerns Recently had a second service to SP Hyundai since purchasing a used Hyundai Genesis from them. When I purchased the vehicle, they missed finding a cra Recently had a second service to SP Hyundai since purchasing a used Hyundai Genesis from them. When I purchased the vehicle, they missed finding a cracked washer fluid reservoir on the AMVICs inspection report. I realized the issue about 30 days after purchase. On first service visit I requested replacement (my expense). They had to order the part in (prepaid). Was just in to replace the reservoir, change brakes, tranny flush, and oil change. After picking up the vehicle noticed they failed to test the washer reservoir replacement and function. Service invoice indicated they were out of washer fluid?! That is strange considering their proximity to places to purchase fluid from. Upon refilling the reservoir myself washer fluid would not pump. Pump was working fine when I dropped it off. Bringing vehicle back they advised it was a just coincidence that the pump now needs replacement and happened to fail at the exact same time they replaced reservoir. Going back Saturday again - 3rd visit in a week to resolve as they did not have a pump available. Very inconvenient. They also deferred the brakes as they had no brakes pads in stock. They ordered them in for the same day but those arrived wrong. Also flushed the tranny with a non OEM fluid recommended in manual (BG synthetic).Did not ask whether I was OK with non OEM. The first service visit they did not do the tranny flush as they said their house fluid (BG) would not work with the 4.6L Genesis tranny. I questioned that after I noticed the fluid they used on this visit was not OEM and they said it is ok to use now. Spend several hours on the internet to look into the BG product to give me some peace of mind. The service advisors are friendly, personable, and responsive. I believe that they could do a much better job with their parts stock (no brake pads, washer pump etc). Concerned if they can't QA a washer reservoir repair was my tranny flush done correctly and do I trust the house fluid is in fact compatible? Hope they get it right on this next visit (fix pump) as have been less than impressed with their service shop so far. Will give them a chance but as it sits now would bot recommend using them for service work. Update: Was happy to hear from service manager after posting review. Jason was respectful and responsive. He advised they will address some of the issues I had raised with better communication. My Saturday appointment went ok with the pump replacement. The made the repair at no charge. Service advisor indicated to give them a week in advance of next appointment so they can ensure the brake pads will be in stock. More

Just had the best experience I have ever had buying a car I received a call from salesperson Shelley Dixon last week saying that she could get get me a better interest rate on a trade on my 2013 Hyundai Elant I received a call from salesperson Shelley Dixon last week saying that she could get get me a better interest rate on a trade on my 2013 Hyundai Elantra. I was a bit hesitant, but thought I'd check it out. So I went in and met with Shelley and then Brad. Well, not only were they able to cut my interest rate in half, but when I went in to pick up my brand new car, Shelley surprised me with an upgrade on trim. I didn't get the GL, but the 2015 Limited! And my payments were slightly lower than they were previously! I have no idea how they did it. I was almost ready to cry I was so happy! Shelley is a wonderful person to deal with, really seems to listen and want to get you want to get you want. I got everything I asked for. Seriously, ask for her if you want a car. This is the third Hyundai I've owned and the best experience I've ever had. More

An Angel named Shelley Dixon! I have now purchased my 2nd vehicle with your dealership and I am happier than the first time if that is even possible. I was in a low period in my l I have now purchased my 2nd vehicle with your dealership and I am happier than the first time if that is even possible. I was in a low period in my life when all seemed impossible the Shelley called! I was apprehensive because of my life situation but something told me I had nothing to lose. My experience with Shelley was so great that not only did I get a great new vehicle, but she treated me on a personal level , and I know some people will say thats a sales job, but not this time. Shelley went over and above with me, finance eventually could not help me at this time. A few days later, a miracle happened!! I was called back in and somehow... Shelley managed, after working on it for days and days, to get me app;roved!! I was helped from above, a miracle has happened and Shelley is the Angel that made it happen. I plan on keeping in touch with her in the future not only for business but on a personal level as I beleive she is a friend, not just a sales woman. More

2013 Elantra Moe and Brad provide the best service in buying a vehicle! Very friendly, down to earth guys! If your purchasing a vehicle I highly recommend u see th Moe and Brad provide the best service in buying a vehicle! Very friendly, down to earth guys! If your purchasing a vehicle I highly recommend u see them! Thank you so much guys, I love my car:)))) More

A Great Car The only dealership that made an effort to ensure I got the vehicle I wanted. One Caveat - Watch for additional insurance- nail down final cost. The only dealership that made an effort to ensure I got the vehicle I wanted. One Caveat - Watch for additional insurance- nail down final cost. More

Good selection of car which i like small SUV Hi, I m Venkata, recently purchased a Kia Sportage 2012 with Doug, salesman. I m satisfied with the selection which I have for my budget and car is aw Hi, I m Venkata, recently purchased a Kia Sportage 2012 with Doug, salesman. I m satisfied with the selection which I have for my budget and car is awesome. Thanks Venkata More