Sherwood Park Hyundai

lack of integrity These guys are shady. I referred them my friend because they have a referral program. My buddy said that he gave them my name and that the guys ign These guys are shady. I referred them my friend because they have a referral program. My buddy said that he gave them my name and that the guys ignored the few times he gave them my name and now they said they have no record of it. Shady. I will never recommend them to another customer based on their lack of integrity. More

Great experience Just picked up my 2017 Tucson! Can not say we have ever had a better car buying experience. We are Hyundai drivers and we were so happy with our Sant Just picked up my 2017 Tucson! Can not say we have ever had a better car buying experience. We are Hyundai drivers and we were so happy with our Sante Fe. When it was time to trade it in we wanted another one. We were planning on buying a used vehicle but looking through the showroom and talking with Shaun we were able to get a 2017 for a price we were very happy with. We had a wonderful experience with all members of the sales team. They were all professional, friendly, knowledgable and extremely helpful, especially Shaun. We will be recommending Sherwood Park Hyundai. More

World Class Service Advisor During my years as a fleet manager, as well as a private consumer, I have never met a better service writer than Kendall. You will find her friendly, During my years as a fleet manager, as well as a private consumer, I have never met a better service writer than Kendall. You will find her friendly, honest & customer driven - going beyond what is required for her customers. I have recommended her dealership for service work many times. More

Outstanding Service! Best garage/repair experience Ever! We just bought a used Elantra in the summer through a different dealer. We were having some trouble with it in the fall so we took it to Sherwood Park We just bought a used Elantra in the summer through a different dealer. We were having some trouble with it in the fall so we took it to Sherwood Park Hyundai since they are closer to us and easier to get to for service issues. They found that it needed a major repair. John, our Service Advisor, said he'd see what he could do for us through Hyundai. He brought calm to the whole situation. He dug around and made a lot of calls and was able to get it paid for because it is almost a new recall on our VIN#. This repair brought to light another major repair and we didn't have warranty anymore. He really went to bat for us and got Hyundai to give it to us on Warranty Good Will as we were still just under 75K. This was super good of Hyundai to go the extra mile and give us this. This was amazing for us! And, I know it had a lot to do with John's negotiating skills. The Service Manager was so understanding and calming as well. Since we had a little domino thing going on, they even used up some of their Dealership Good Will fund on our troubles! They even put us in a rental to make our life easier. We were so taken care of at a very stressful time. John is amazing, super kind, compassionate, and understanding. And, super knowledgeable about his job. I would trust him to tell me the truth about my next repair, which we hope will be a looong time in the future. More

Best experience at a dealership EVER! I was fed up with my Nissan dealership and wanting to explore my options to see if I could get into a different vehicle from elsewhere. Many of my fri I was fed up with my Nissan dealership and wanting to explore my options to see if I could get into a different vehicle from elsewhere. Many of my friends have Santa Fe's and love them, so I decided to check out Hyundai and look into the Santa Fe and Tucson. Couldn't be happier that I did! My first brand new vehicle purchasing experience with Nissan was horrible and I wasn't sure what to expect this time around - I must admit I had pretty low expectations of all dealerships. From the moment I first walked into SP Hyundai the staff were incredibly friendly and helpful. I first met Robin, who introduced me to Shaun. There aren't enough words out there to explain how amazing my 2nd new vehicle purchasing experience was, and it's hugely because of Shaun that my experience was so awesome! This experience was so different and completely exceeded my previous experience with Nissan. Shaun treated me with respect right from the start. I was treated like a person who could actually buy a new vehicle, unlike Nissan who tried to take advantage of the fact I was a lone, young, girl until they discovered my last name and changed their whole attitude upon realizing my parents have a long history of buying from them. Shaun listened to what I was looking for and went above and beyond to make it happen. He was very knowledgeable, never tried to sell me something I didn't want, and I never once felt pressured - he gave me all the time I needed to think over things and make my decision. I traded in my 2014 Nissan Rogue SL and both Shaun and Robin worked hard to ensure I got a great value for my trade in. I was incredibly happy with what I ended up getting for my trade. I didn't want my payments to be any higher than what I'd had with my Rogue, but wanted a vehicle that had all the same things my Rogue did in order to go through with trading it in. Both Robin and Shaun were very accommodating to ensure I'd be able to get all the bells and whistles I was looking for in a new vehicle. Shaun fought hard for me to get everything I wanted for a price that worked for me. Once we'd settled on a deal, and I brought my parents in for a 2nd opinion on the vehicle and deal, I was introduced to Doug in financing to finalize everything. Doug made the process quick and easy. He made sure I got the best finance rate possible and was comfortable with my payments and term. He was even able to arrange that my payments would come out on the same schedule as my Rogue ones had. Doug explained everything and ensured that I understood what I was signing. A few days later it was delivery day! Shaun knew about my previous bad new vehicle buying experience and worked really hard to make this new vehicle delivery extra special for me. Delivery day was amazing and everything I'd ever hoped it would be!!!! Shaun was excited for me to get my new vehicle and made me feel so special and valued. You can tell that he loves his job and cares about his customers. I definitely got first class treatment and all the staff in the service bay were clapping when my beautiful Tucson was presented to me!! From walking in the dealership doors to delivery day, this has by far been the most enjoyable vehicle purchasing experience I've ever had in my life! I most definitely recommend SP Hyundai, and especially Shaun, to anybody shopping for a vehicle. =) More

Outstanding in making up for less than perfect experience We went there because they had a tax sale, we were already very interested in the new Sta. Fe sport, the first person who phoned me after I booked an We went there because they had a tax sale, we were already very interested in the new Sta. Fe sport, the first person who phoned me after I booked an appointment online was Shaun, he was really great, we met with Shelley when we got there, she was really very nice and accommodating, she showed us the Sta. Fe in the color that we specifically wanted, we got to test drive the vehicle that we eventually took. We traded in a 2014 Ford Fusion Titanium, with very low mileage, in excellent condition, our family is growing so we had to upsize. We were disappointed at how low they upraised the fusion for, considering it came with an extra set of alloy wheels and winter tires. We tried to negotiate and they gave us a lot of extras to make up for our disappointment re:the fusion trade in money. They gave us a two way remote starter and a trunk tray, which was really nice of them. Doug and his financial team did everything they can to get us approved for financing. My only issue was about the trade in value of the fusion, it was really low, and Scott told me he can only sell it for a specific amount, I tried to negotiate since I saw another fusion titanium with higher mileage and no extra set of wheels, being sold for really high in another dealership, but they did not budge. Then a few days later, I saw the fusion being advertised in their website for quite high, far off from the value Scott told me he was gonna sell it for.. So I gave this dealership a not so good review with Hyundai, and Robin phoned me to ask if they can do anything to make me feel better, I said, Its up to you, whatever you can do for me, I will take, coz I really enjoy the vehicle, I love it, It feels expensive at a not very high cost.. Robin gave me a really good offer to make me feel better, I accepted it, and I felt that they are really sincere in trying to make you feel important as a client, It ,may have not happened immediately for me, but I certainly feel good doing business with this dealership. I will recommend it to my friends, and when I am ready for my next hyundai, I will definitely get it from here. More

Amazing Experience Purchasing Used Vehicle!! I was stressed about finding a vehicle that I could afford. The salesman, Shaun Zarney, made the experience so much less stressful. He helped find an I was stressed about finding a vehicle that I could afford. The salesman, Shaun Zarney, made the experience so much less stressful. He helped find an amazing vehicle that I could afford; and went above and beyond with his kind personality and excellent work ethic. He made the experience enjoyable and not dreadful. The vehicle he found for me I love. He has an amazing personality and cares about his job but also puts as much of that caring nature to his customers so they have the best experience. I highly recommend going to him if you are wanting a vehicle. Amazing service, I'm so happy with the vehicle and the process thanks to Shaun. I highly recommend him!! :) More

Oil Change Had a not very good experience, however when i brought this to the attention of the service manager he did do what he could to make sure than it wont Had a not very good experience, however when i brought this to the attention of the service manager he did do what he could to make sure than it wont happen again and was very sorry for my experience More

Amazing service!! Would and have recommended Josh. We were looking at other dealers. We chose Hyundai because of Josh. Excellent Service!! We really felt comfortable wi Would and have recommended Josh. We were looking at other dealers. We chose Hyundai because of Josh. Excellent Service!! We really felt comfortable with Josh. He even came on his day off. More

Lack of openness I was contacted last week with an offer of a $5000 prepaid Visa card if I traded in my 2014 Santa Fe. I was totally honest & said I thought I owed t I was contacted last week with an offer of a $5000 prepaid Visa card if I traded in my 2014 Santa Fe. I was totally honest & said I thought I owed too much. Made an appointment for Saturday at 10 am. If Josh had of told me upfront that they were going to use the $5000 rebate toward the vehicle instead of giving it to me as a prepaid card it would have gone no further. I had no intention of trading until I got the offer for the prepaid card. Brian & Brad in finance were great explaining everything but before everything was finalized I was informed that the rebate was used on the vehicle & I would not get the $5000 prepaid card. Brian went over the sales agreement & nowhere did it show that there was a credit of $5000. I felt Doug was almost nasty when told that due to the fact that I was not getting the $5000 prepaid card I would not be going through with the sale. The prepaid Visa card was the main reason why I had considered trading my Santa Fe as there is only 18,500 km on her. I was told I had wasted everyone's time with no consideration of the 4 hours I had wasted there. Doug even brought up the fact that my husband & I had won $5000 at that dealership August of 2013. Have no idea why, this was brought up unless he thought I did not deserve the rebate. I was asked to leave & will not be back. If Josh had of said to me right from the start, Bev there is a $5,000 rebate & we are going to apply it to the cost of the vehicle instead of giving it to you the whole situation would have ended there as I would not have even considered going through with the deal. If you are going to be purchasing from this dealership you had better dot your I's and cross your t's. More