Sherwood Park Hyundai

Everyone we worked with was friendly and helpful and Rubal our salesperson was great and Kevin in financing worked to get us a fair rate on our used car. Rubal our salesperson was great and Kevin in financing worked to get us a fair rate on our used car. More

I had an interaction this week with Peter the Service Manager. He was wonderful to deal with! I purchased my Hyundai at a different dealership but was turned off by the interactions with the employees at Manager. He was wonderful to deal with! I purchased my Hyundai at a different dealership but was turned off by the interactions with the employees at that dealership. It was the most stressful and frustrating experience I've ever had buying a new vehicle. When I contacted Peter to ask information about an upcoming service on my vehicle, he was very helpful, very friendly and gave me all of the information that I was asking for (seems like the normal thing to do but it's been like pulling teeth getting information from the other dealership) and Peter was super friendly! I will be coming to Sherwood Park Hyundai for all of my future service ! More

Thinking of Buying a Car from Sherwood Park Hyundai? Please Read This First. I booked a car to be delivered to Calgary, and my experience on delivery day was extremely disappointing. Here’s what happ Please Read This First. I booked a car to be delivered to Calgary, and my experience on delivery day was extremely disappointing. Here’s what happened: 1. The dealership drove the car from Edmonton to Calgary without informing me, even though it was supposed to be transported by truck. 2. The car arrived completely dirty—they didn’t even bother washing it before delivery. 3. They forgot to install the 3M protection film that I had already paid for. 4. The manual key was missing, and they still don’t know where it went. 5. My email was entered incorrectly in the Bluelink app, and I had to spend almost 2 hours with customer support to get it fixed. 6. They failed to provide the certificate for the appearance protection plan. 7. After I signed all the finance documents, the salesperson stopped answering my calls completely. Despite all these issues, the only compensation offered by the sales manager and general manager was a free car wash—only if I drove over 300 km to Edmonton. I’ve shared photos of the car’s condition at delivery and screenshots of the email where the team acknowledged these mistakes. I hope this review helps anyone considering a purchase here. My experience was far from what I expected from a Hyundai dealership, especially for a brand-new car. More

Outstanding … Michelle is my prime contact and was not available and Chance took over … another outstanding service experience went out of his way to “get er done” available and Chance took over … another outstanding service experience went out of his way to “get er done” More

Great dealership. From the salesperson who helped me buy my car for the service team who schedules me in for service, everyone has been so friendly. From the salesperson who helped me buy my car for the service team who schedules me in for service, everyone has been so friendly. More

Oil changes are far too expensive but staff was very help. I will get my oil changes done elsewhere. help. I will get my oil changes done elsewhere. More

I purchased my Hyundai Tucson here and have been getting it serviced ever since. Service has been great and friendly. it serviced ever since. Service has been great and friendly. More

I came in for an oil change and to look at some recalls. Very happy with my service. Very knowledgeable and friendly Very happy with my service. Very knowledgeable and friendly More

Bunch of crooks. Didn't activate my extended warranty after purchasing a brand new vehicle. Now are trying to back out of repaying it. Constantly nothing but problems Didn't activate my extended warranty after purchasing a brand new vehicle. Now are trying to back out of repaying it. Constantly nothing but problems with this dealership. Screwed up all my wiring on my vehicle. DO NOT BUY A VEHICLE HERE. More

I recently brought my vehicle to the Sherwood Park dealership for a tire change and recall/warranty work. Called ahead of time to make sure there would be sufficient time to look at the recall/warrant dealership for a tire change and recall/warranty work. Called ahead of time to make sure there would be sufficient time to look at the recall/warranty work and was advised it wouldn't be a problem. While at the dealership there were other various maintenance recommendations, which we approved as there was an additional cost. There was no follow up call letting us know of the status of the work or when the vehicle would be ready. The next day I called the dealership multiple times, leaving multiple messages, in hopes of getting an update as we needed to make plans for commuting to work. There was no return call. By mid afternoon we finally managed to speak with someone in reception, where we asked to speak to a manager. Turns out the tire change was completed the prior day but they didnt have the correct part(s) for the recall work. We picked up the vehicle feeling incredibly frustrated with the lack of customer service and zero response to our voicemails. Now 6 days later and still no updates for the recall work. More