Sherwood Park Hyundai

Great service I walked into Sherwood Park Hyundai and knew which vehicle I want to buy. Hudson was great to see to what I wanted. He worked the price so it worked w I walked into Sherwood Park Hyundai and knew which vehicle I want to buy. Hudson was great to see to what I wanted. He worked the price so it worked well for me. I then got to meet Krystal and she helped me with all the paperwork. Both were amazing and I would recommend going to see these two and the rest of the team at Sherwood Park Hyundai. More

Awesome staff, love my Santa Fe!! I have had a wonderful experience with the staff at the Sherwood Park Hyundai. I love my Santa Fe. I have had a couple issues. 1. I had a hole in th I have had a wonderful experience with the staff at the Sherwood Park Hyundai. I love my Santa Fe. I have had a couple issues. 1. I had a hole in the windshield washer fluid tank. My vehicle was brand new and myself and service scratched our heads on the cause. No problem, all fixed, no charge. 2. The car starter wouldn't work. I came in and they looked at it right on the spot and I believe replaced a wire. It works awesome. Ken sold me the vehicle and he was amazing. I look forward to seeing him and Kristen from the service department every time I go in. My Santa Fe is an AWD, turbo 2.0, limited edition sport model. Awesome! This thing stops on a dime! I had to use the AWD once ( I have never had AWD and Kristen talked me through how to use it- simple) and I got through our unplowed culdesac past other vehicles that were stuck. I tried the brakes in the parking lot where I work in the wee morning hours on ice and it felt like a huge iron hand came out and gripped the ground. After work, around 11:30pm at night, I came out last winter and an ice storm left the vehicle in a thick layer of ice. Other work associates were still scraping, but the ice came off no problem when I heated up my vehicle. The one thing I really noticed was the headlights. Awesome. They are so bright they make a perfect line ahead of me on the road. I travel on highway 21 to work and I can't believe how many animals I see in the ditch now that I couldn't see with my last vehicle. I absolutely love my Santa Fe- from the heated seats/steering wheel, huge sun roof, navigation system to the awesome stereo. This is the best vehicle I have ever owned. It was worth every penny and I love driving it. Thanks Sherwood Park Hyundai More

The WORST experience I've ever had Buying a new car here was the worst experience I have ever had. Dealing with the dealer principal Brian Hickey and all his staff have been a nightmare Buying a new car here was the worst experience I have ever had. Dealing with the dealer principal Brian Hickey and all his staff have been a nightmare. My brand new 2014 gen coupe has been in the shop more than it has been on the road. Not even a month in of having my vechicle my shifter boot needed to be replaced... not to mention the bumper needed to be fixed three times already. The solution to fixing my bumper from Jason (shop foreman) was pulling the other side out so it matched.. Oh? ok so we can just hope that my bumper will not fall off after that right ? After multiple times phoning asking to speak to the dealer principal, I was told my loaner vehicle got taken away due to the fact I had been calling too much and harassing everyone,not to mention the fact they wanted to reimburse me for my extended warranty (why? I'm not too sure) All I wanted was answers to why my car is already falling apart. Brian Hickey is the worst dealer principal I have ever dealt with, the staff is so rude, and i would never take my car back here again. I will never recommend this dealership to anyone, EVER. I wish Bob Bullock still owned this dealership, he was so sympathetic and understanding of customers problems whether they were right or wrong. More

Love Our 2008 Santa Fe Hyundai We live in Nakusp BC.. Diagnosed bad starter motor by Sherwood Park Hyundai AB.. Replaced July 14 2014 $659.00.. Not fixed! Got home same problem. 1st We live in Nakusp BC.. Diagnosed bad starter motor by Sherwood Park Hyundai AB.. Replaced July 14 2014 $659.00.. Not fixed! Got home same problem. 1st called SPH August. 16 th.. Called again August. 18 th. Told starter under warranty . Told .. Go to nearest Hyundai dealer... In Castlegar BC... 138 km away.. Called Castlegar BC Hyundai ... Told to check ground battery cable for rust where connected to vehicle...seems this is issue with some Santa Fe's. I cleaned post and cable and problem seemed to stop for few days. I called Jason and let him know...(8-20-14). (8-21-14.) 8:04am BC time) Jason still did not retun my call. (8-21-14) 9:14 am called Jason he said rust issue on ground wire not possible with my 2008 Santa Fe only 2012 Santa Fe. Said he'd call me back.fri. 8-22-14. (3:35 pm 8-21-14) 3:25 pm Jason did not call me . Called Jason (8-25-14) 9:15 am... Service tech was in car accident ... Jason will call me tomorrow . (8-26-14) Jason.. No call!. (8-27-14) called Gen Mgr. Brian at SPH ..11;58am. Said he would talk to Jason and J will take care of it... Jason called me 12:05 pm. Said to take car to Castlegar Hyundai to check it out and for C Hyundai to call him about problem. Went to Castlegar H. (8-28-14) 1:30 pm. Diagnosed: Ignition switch is problem.... Complete ignition system to be replaced . $620.00 ... Service mgr. at C Hyundai called Jason at SP H said Jason was very negative . (9-8-14) 8:24 am. Called Gen Mgr. BRIAN .. He said he will call me back in 20 or 25 minutes.... He never called me back that day or any other day... Still waiting (Sept. 27 2014) 10:20am. BC time. Jason called (9-09-14) 9:02 am. Said to email him copies of invoices from Castlegar H. jdrouillard@sphyundai.com I tried 6 times always retuned (not valid email address). So I had Castlegar H. Fax to SP H. My invoices. (9-10-14) 7:40 am. Jason said he rec. faxes...He would talk to BRIAN and will get back to me. I sent message to Jason's Facebook.... Sent message Sherwood Park Hyundai .... Sent feedback message to Hyundai Corporate Headquarters. Tues. (Sept..16 2014) Still no response from any one.... I'm just speculating.... Could Sherwood Park Hyundai dealership have taken advantage of a elderly WOMAN because she would not know what to do when problem with car started to happen again.... Especially since she lives in BC Canada and she could not return to Alberta for them to correct Sherwood Parks miss diagnosis of problem...? Philip A.Soucy for Mrs. Joy Soucy More

I am Impressed with this Dealership!! Oh, I had such a wonderful experience at this Dealership. I have bought a Tucson in the past, & had the pleasure of always dealing with Kendall in Se Oh, I had such a wonderful experience at this Dealership. I have bought a Tucson in the past, & had the pleasure of always dealing with Kendall in Service, who is efficient & friendly. I find the staff here so helpful, friendly & informative. Not pushy, which I like. Krystal is so patient in financing & helped me understand all the paperwork -- being a senior, she had to explain it more than once. And then had to change it all when I decided I needed winter tires!! And such a pleasant gal. Dale & Barb were great at the parts Dept when buying the tires. Dale took the time to explain the winter driving with the Genesis. And of course Shelley called to see how I was liking the car, great sales gal and so much fun. First time I have ever bought a car & had people be so helpful & call me by name. And when I picked up the car, Kit (in Service), took the time to once again explain the car - map, radio , etc. I am impressed with Sherwood Park Dealer Ship & will definitely being going back for service & future vehicles. However, new vehicle won't be for a long time as I love my Red Genesis. Thank you, Marian, Edmonton, AB More

GREAT DEALERSHIP GREAT SERVICE AND GREAT PEOPLE WHO WORK THERE, I WENT AS WELL AS MY MOM TO A BUY A NEW VEHICLE WE WENT TO SEVERAL DEALERSHIPS AND THE BEST IN WHICH WE GREAT SERVICE AND GREAT PEOPLE WHO WORK THERE, I WENT AS WELL AS MY MOM TO A BUY A NEW VEHICLE WE WENT TO SEVERAL DEALERSHIPS AND THE BEST IN WHICH WE WENT BACK TO WAS SHERWOOD PARK HYUNDAI. I AM NOT NORMALLY AN IMPORT VEHICLE PERSON I TYPICALLY STAY WITH GM OR CHEV HOWEVER IN THIS CASE I FOUND WHAT I WANTED AND THE STAFF- SHELLY IN SALES AND LEXIE IN FINANCE- SOOOOO FRIENDLY AND MADE IT QUICK AND PAINLESS AS POSSIBLE. I WAS QUITE HAPPY WITH THEM ALL. I WILL RECOMEND THIS DEALERSHIP TO EVERYONE More

The best vehicle buying experience! I swore I would never buy from a dealership again after too many bad experiences. However, I was looking at potentially trading in my vehicle for a ne I swore I would never buy from a dealership again after too many bad experiences. However, I was looking at potentially trading in my vehicle for a new Hyundai Santa Fe, so I decided to go check them out. With my guard up (I'll split instantly if anyone dares to push me), I drove through the lot and decided to take a walk. I was met by Shelley in the lot. Shelley and I sat down and hit it off right away. I like that she really listened to everything I said without trying to upsell. She laid out the options, was patient when I kept going between different 'trims' but she seemed to have a gifted instinct in knowing exactly what I would want. There was no trying to convince me one way or another. I also didn't have much time but told her I would be back - I loved that she didn't try and convince me to stay. The next day, I met with Shelley again and Brian who was the sales manager, and again, no pressure - just good 'off topic' conversation. As my mind was made up, I met Krystal in financing and they very next day drove off with my brand new customized Santa Fe. The cleanliness of the dealership was nice too :) I look forward to a long relationship with the folks there. They made me feel very comfortable and ensure any questions or concerns are taken care of promptly. More

Very happy customer Bought a 2014 Elantra, we named her Roxy and we love her. Stephan was professional and very friendly but not pushy like some sales people. Bought a 2014 Elantra, we named her Roxy and we love her. Stephan was professional and very friendly but not pushy like some sales people. More

Some of the best people around My experience with the Sherwood Park Dealership has been nothing but excellent - from the dealership to the Service Station. Lately, My 2013 Santa Fe My experience with the Sherwood Park Dealership has been nothing but excellent - from the dealership to the Service Station. Lately, My 2013 Santa Fe had a major engine malfunction this past month, and needed replacing - Jason Drouillard and his team have been working tirelessly to help me battle the Big Corporation of Hyundai Canada to get the necessary work done (I'm now on a first name basis will all the service staff). Unfortunately, Hyundai Canada has not been so good about it, and so I now have a hard time recommending the brand, and will likely not buy Hyundai again due to this experience with Hyundai Canada. However, I will continue to use their service department for all my needs, including non-Hyundai vehicles. Thanks guys - keep being awesome. More