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Sherwood Park Hyundai
Sherwood Park, AB
660 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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660 Reviews of Sherwood Park Hyundai
August 10, 2014
Can I give them no stars? Sherwood Hyundai has the worst customer service & quality of work I have ever had in my life. Our first interaction with the dealership was based on Sherwood Hyundai has the worst customer service & quality of work I have ever had in my life. Our first interaction with the dealership was based on winning a Walmart gift card from them. We came in, and we asked about it. Of course they pitched to us to buy a car. We were looking to buy at the time and the car seemed great so we did buy it. It was all fine except they would not give us the gift card. We had to basically beg for that gift card - which they ran out of in the end but then magically found one later to give to us. We didn't get it for several months. After that, the car, which was on warranty had a few squeaks, which were covered. We brought it in for the issues only to have it come back with them saying they fixed it but really didn't, or that they couldn't find it. Meanwhile, other squeaks came up. Same thing with those. Finally we had a ride along with the mechanic. He said he heard the squeaks - but then when we went to pick up the car, the service lady said that he basically retracted this and said we were driving on the shoulder. (Which is of course legit because once you drive on the shoulder your warranty goes out the window, right?). It took forever to get that problem actually fixed because the dealership had a 'failure to reproduce' the noise(s) each time we brought it in - which was probably a few times per issue - and at least 5 issues that I can think of. I think one time they called us during the day to keep us posted on the status of the car. Other than that, they would simply not do their jobs, and then let us know at the end of the day that nothing worked. This was incredibly frustrating, especially when we asked to be updated throughout the day. With one repair, they had to replace our head unit twice. And guess what - they damaged the panel the head unit sits on - I would guess that it would probably knock off $5,000 off the resale value of the car. This is what they are supposed to be fixing today, replacing for us, free of charge. Over the course of all of this, we have been using their shuttle services to get to work and back. On two occasions, I completely forgot I would not need a ride back from the shuttle, but I unfortunately forgot to let them know. I felt really bad and told them I was really sorry. When I ended up getting back to the dealership, the lady told me that that cannot happen and that they probably won't be able to give me rides anymore. I apologized and said I understood. Because I've totally been there and I get it. Then, today when I got a ride to work from the dealership in the shuttle, the driver hassled me about it again and about wasting their time- in front of someone else. This irritated me because I already apologized, but mostly because the dealership's screw ups are the number one reason I was there. Of anyone's time that shouldn't be wasted it is mine. I waited over a year to get our car fully functional again after how much problems it had. It also irritated me because the driver spoke of something I did wrong in front of someone else. I feel extremely disrespected. I actually like the car we bought, but it is not worth the cost of time, frustration, and disrespect that came with it. More
by PAndrus
July 30, 2014
LIBERTY IS TRULY THE SHERWOOD PARK HYUNDAI'S ANGEL!!! I've seen and watched this lady in some commercials and concerts locally and witnessed how she supported many charities in our community and back home I've seen and watched this lady in some commercials and concerts locally and witnessed how she supported many charities in our community and back home. WOW! I can't believe that this lady can sing and dance gracefully BUT SHE CAN ALSO SELL CARS!!! How could you say NO to her if she would do everything to get you a best deal on earth? I've been robbed by those greasy salespersons in other dealership, but here with this down-to-earth and very humble person (LIBERTY) treated us beyond and above my spectations. Smart, elagant as ever and very professional! I've tried to trick her but with her patience and awesomeness, SHE'VE WON ME! If only I can give her 100AAA+++ I will give her that! Keep it up dear Liberty! Thank you for for the big help. Kudos to your team too. Definitely will bring more people for you. God bless you! More
by Maverick101
Employees Worked With
LIBERTY VELASCO
July 23, 2014
Should you need service, seek these guys out I recently had a need to purchase tires for my 2014 Jetta GLI. I had looked at multiple vendors including Sherwood Park Hyundai. While I knew that I c I recently had a need to purchase tires for my 2014 Jetta GLI. I had looked at multiple vendors including Sherwood Park Hyundai. While I knew that I could find the product I was looking for at places like Tire Warehouse, Just Tires and other shops like these, I remembered the service both my wife and myself have received time and again from the Parts and Service departments of Sherwood Park Hyundai. Having shopped and compared availability as well as pricing, I balanced that against the known customer service I had received at SPH before. Ultimately, I have chosen to use SPH for my service needs, and would recommend to anyone, should they need service or parts to consider Sherwood Park Hyundai as their source. I would like to thank Dale Charlet for assisting me in my tire purchase as well as being prompt and friendly for someone who was in need of a timely resolution. More
by shayne.e.carter
Employees Worked With
Dale Charlet
July 22, 2014
Thank You Liberty & Crew The crew at Sherwood Hyundai make it easy to part with our hard earned money in exchange for a substantial and practical vehicle. Liberty, the young The crew at Sherwood Hyundai make it easy to part with our hard earned money in exchange for a substantial and practical vehicle. Liberty, the young salesperson who helped us, went over and above to explain all of the Tucson's options for us, and she answered all of our questions. Then she went to bat with the management to obtain us a good deal on our trade-in, and make us a deal on new vehicle. More
by ernievs
Employees Worked With
Liberty in Internet Sales/covering the foor
July 22, 2014
Over and above. This dealership not only gave me the best price around but went to great lengths to make this incredible deal happen. Second to none! I hit a deer wit This dealership not only gave me the best price around but went to great lengths to make this incredible deal happen. Second to none! I hit a deer with my new Genesis with 420km so decided to trade after the repairs were completed but 2 months later still no car. Sherwood park Hyundai not only gave me top dollar for my reconditioned Genesis but gave me my new car while they waited for my trade in to be completed at the body shop. They basically gave me the best deal out of 5 different dealers and took away a huge burden by taking on the body shop waiting game for me. That is what I call above and beyond. I can't thank these guys enough for all they've done to help a bad situation get much much better! Kudos to Sherwood Park Hyundai! More
by bucmachine
Employees Worked With
Nigel Saindon
July 22, 2014
Excellent job, Liberty! Liberty has made my experience above par level. She walked us through the whole process of purchasing my first car; from paperwork to refuelling & fol Liberty has made my experience above par level. She walked us through the whole process of purchasing my first car; from paperwork to refuelling & followed up after a day to ensure that the car met my expectations. She's personable & truly an asset to the business. More
by anjgirl501
Employees Worked With
Pia Liberty Velasco
July 22, 2014
Liberty did a good job! Liberty has provided me great customer service and helpful advice which contributes to bringing more customers to the business. Keep it up and more po Liberty has provided me great customer service and helpful advice which contributes to bringing more customers to the business. Keep it up and more power! More
by anjgirl501
Employees Worked With
Pia Liberty Velasco
July 11, 2014
Inappropriate staff I contacted this dealership for a price quote. The employee was very pushy and sent me a friend request on Facebook which I found extremely inappropri I contacted this dealership for a price quote. The employee was very pushy and sent me a friend request on Facebook which I found extremely inappropriate and uncomfortable. I would not recommend this dealer. More
by Creepedoutcustomer
Employees Worked With
Riley Clark-Sather
July 11, 2014
Very bad service I brought my car in in July for an engine light was on, I made an appointment for 10 AM, expecting that my car would be look at when I brought it in, I brought my car in in July for an engine light was on, I made an appointment for 10 AM, expecting that my car would be look at when I brought it in, the person I dealt with was Ashley Veraart, she informed me that it would take about an hour to check the problem with my engine light on on the machine, i Phoned in two hours later, still no update, I eventually got some news Three and half hours later and I told her to proceed with the repairs, it's 5 PM I walked into the dealership, after they phoned me and said that it should be ready when I get here, the courtesy van gave me a timing of one hour wait for pick up, i Phoned in again after an hour and 15 minutes and the driver just remembered that he had to pick me up, when I got to the dealership they told me that the part they had was damaged so I had to wait for another part which they had to go in town to pick up, "and I'm thinking I'm at a dealership they should have that stuff handy" the person that picked up the part in town got back with the wrong part, now I was stuck with no vehicle and no courtesy vehicle for my convenience, I was stranded with no vehicle for over 24 hours for a job that should've taken at the most four hours, the dealership manager... The dealership manager... What dealership manager, he sucks, his services and his staffs service sucks, would I go back to sherwood Park hyundai again to get my my car fixed, xxxx no!!! It's the second time I go there, the first time they kept my car for three days "on the recall" you'd think that if they don't have the part they wouldn't schedule the appointment, what a bunch of no mind!!! The service simply sucks!!! Oh the manager Jason... Very sympathetic, did not offer anything... here's the service we give you doesn't matter if it sucks pay up. More
by ekstaz53
Employees Worked With
Ashley Veraart
July 09, 2014
Sherwood park hyundai 41 auto mall road I really like hyundai not only their TM but the unique design,feature and amazing looks of it. Its exceed my expectation when you drive. I really like hyundai not only their TM but the unique design,feature and amazing looks of it. Its exceed my expectation when you drive. More
by Jamesaeron14
Employees Worked With
Liberty is the asset of your business...
