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Sherwood Park Hyundai
Sherwood Park, AB
932 Reviews
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932 Reviews of Sherwood Park Hyundai
August 10, 2013
My wife and I went to Sherwood Hyundai looking for a new vehicle to replace our old Kia which had sustained some damage in an accident. As the Kia was still drivable and we were waiting on the insurance co vehicle to replace our old Kia which had sustained some damage in an accident. As the Kia was still drivable and we were waiting on the insurance company we made it clear that we were just sounding out the market and also that we did not want to spend a great deal of money. Savin Kim, the salesperson, was a pleasant and likable young man who showed us a used vehicle he thought might fit our needs if we decided to buy. It was somewhat more than we wanted to pay, but it seemed like a good buy so we took it for a test drive. All went well until our return to the showroom and the introduction of the manager into the scene. After that I felt like the accused criminal in a good cop bad cop routine. We were immediately subjected to what I regard as high pressure sales tactics. The more pressure that was put on us to buy the more I felt like leaving the dealership. A minor incident added to the tension. I was asked to surrender my keys so that someone could check out our Kia. The problem was that the keys were not returned and it seemed to me that this was a deliberate ploy to keep us from walking out of the showroom. However, since we were expecting the Kia to be a write-off and we did like the vehicle we had been shown we stayed and continued to negotiate. Finally we agreed to put a thousand dollar deposit on the vehicle to hold it for three days while waiting for the insurance evaluation. It turned out that the insurance company thought the vehicle could be repaired and did not need to be replaced, so we returned to the dealership, found Savin Kim and explained what had happened. We were told to wait while he told the manager and arranged our refund. An hour later we were still waiting and my wife had returned to the car. At that point I let the unpleasant side of my nature reveal itself. I went to the front desk, demanded my refund and threatened to tell all the other potential customers in the showroom what I thought of the way I was being treated. I was told I couldn't do that and I told them to go ahead and call the police as that would make for an even better scene. At that point the manager was finally prompted to appear. After another few minutes of blather he finally did what he could have done an hour before and returned our deposit. In fact it took him less than ten seconds to sign the refund order. The point is that a good deal of unpleasantness could have been avoided if we had been attended to more quickly. Waiting a few minutes for the manager to close a deal is one thing; waiting more than an hour and then having to resort to an outburst of anger to get proper service is quite another. Given my experience I would not recommend this dealership to anyone. I don't know if all Hyundai dealers are like Sherwood Hyundai, but you won't get me anywhere near that establishment again in the remainder of my lifetime. More
by RichardClayton
Employees Worked With
Savin Kin and Terry Diachuk (Manager)
August 08, 2013
I bought a new Santa Fe earlier this week. I had buyer's remorse about the deal ( I was ready to walk away from the deal after speaking to the financing guy, even though I was paying cash) after I buyer's remorse about the deal ( I was ready to walk away from the deal after speaking to the financing guy, even though I was paying cash) after I left and still wasn't feeling great about it the next day when I took it in to be detailed. I spoke with Noel about it and discussed what could be done to rectify it. Noel gave me several options and we came up with solution that worked for both of us. Now I am happy, Noel gets a great rating for being an upstanding and very fair guy and we all walk away happy.Thanks to Tammy for getting the deal started and many thanks to Alberto for stepping in and getting the detail work organized and walking me through my vehicle's features. More
by Lori238
Employees Worked With
Noel Callahan, Tammy, and Alberto
August 07, 2013
The service I received was pretty decent until the sale was final....then it went downhill from there. I told the sales person that I would be coming in the next day at a specific time to test drive a spec was final....then it went downhill from there. I told the sales person that I would be coming in the next day at a specific time to test drive a specific model. When we got there the car did not appear for 4 1/2 hours of us waiting. They gave lame excuses like "stuck in traffic" we texted him...yadda. It doesn't take 4 hours to get from anywhere in this city on a nice summer day. When we came a few days later to pick up our car, there was oil on the inside of the door and scratches on the passenger panel in the back, I was told that since I bought a demo that I shouldn't expect perfection......are you KIDDING me, all I wanted was a CLEAN car....the navigation wasn't even reset to get rid of the person who drove it firsts info....I had to do that myself. We were rightfully upset and were promised free oil changes for 2 years to keep the sale....which I stated since we live an hour away from the dealer I would like that to be transferred to a dealer closer to home. Terry Diachuk stated they do this all the time and it shouldn't be a problem. BUT I have not heard from him since. I only got my first oil change at the Sherwood Park dealer, I asked about having it transferred yet again and was put off and given the run around once again. I am very frustrated and will not recommend this dealer EVER!!!! Yes I got a very good price, but that was my own research and hard work looking and comparing with other dealers....I had a very good price from another dealer in an email that I showed them and they realized that I wouldn't buy for more so offerred below, but in hindsight I wish I would have paid a little more and went to a better dealership More
by ninaB2
Employees Worked With
Terry Diachuk and Kein Pham
August 02, 2013
This was one of the worst dealership experiences I've ever encountered. The loan papers for my husband's truck were never gone over with me and that has been as big bone of contention as we agreed to 1 ever encountered. The loan papers for my husband's truck were never gone over with me and that has been as big bone of contention as we agreed to 1 bi-weekly rate and come to find out after the fact that it was raised by over $70.00 bi-weekly. The loans officer, Jason was called immediately on July 7th and told to put that loan on hold however that never occurred. An e-mail was sent to the dealership on Monday, July 8th stating the same thing but we were totally ignored as well. That was pretty obvious as the address was never corrected. They photocopied both of our drivers' licenses but could not manage to get our address right on either set of loan papers. The papers for my Tucson (which I hate by the way as I do not feel safe after being rear ended twice in less than a year with my Ford Explorer Sport 4X4 which is a lot higher and both the principal and sales manager were very aware of) were completely gone over and the address corrected on them. I was promised $1,000.00 in accessories but that never happened. I was also told by the sales manager that we would be receiving 2 $100.00 gas cards that would be mailed to us. That was over 1 1/2 weeks ago and to this date still nothing. There were promises made that were either forgotten or totally denied. I would tell anyone thinking of going to this dealership to RUN IN THE OTHER DIRECTION. Bought supposedly new Hyundai Tucson July 6th, there was 1600 km on it and I was told by Nigel that it was used by one of the managers. When my husband and I gave it a good cleaning, something that was never done by the dealer when we bought it, my husband discovered that the rear passenger;s floor mat (which was tucked up under the front seat) had a burn hole in it. This was about 5 weeks ago and as I was going out 3 weeks ago for an oil change I didn't call the dealership ahead of time but just took the mat with me when I went. Nigel was quite confrontational asking why I hadn't told them sooner. I was told at that time that it was about a $40.00 fix, no problem, it would be looked after, now it's an issue and they refuse to repair it. I bought the extended warranty, which I was told by Jason Fredericks, the loans officer would cover any damage like that. He specifically told me, if you get a burn hole in the seat that would fix it. I smoke but not in my new Tucson. 3 weeks ago I'm told they would fix it. I took it out 2 weeks ago and left it with service as I had an appointment to go out last Saturday to get my auto start fixed, it would start the Tucson but would not unlock the doors. Kirsten in service said they had yet to fix it but she would look into it. I just called and Kirsten put me though to Nigel who refused to do anything for me. I was told they bent over backwards for us which is a total lie, we received no perks what so ever, even thought we bought a 2013 Tucson and a 2008 Ford F150. They wouldn't even put an auto start in my husband's Ford. The auto start was already in the Tucson. SERVICE HAS BEEN WONDERFUL, IF YOU WANT QUALITY SERVICE THIS IS THE PLACE TO GO, HOWEVER DO NOT GO NEAR THE SALES DEPARTMENT AS THEY LIE LIKE RUGS. More
by Gram2
Employees Worked With
Josh and Nigel
July 06, 2013
1. Posted my vehicle on kijiji 2. Was contacted by 1. Posted my vehicle on kijiji 2. Was contacted by Porter and told he has a buyer that cannot afford the full price so the dealership was going to bu 1. Posted my vehicle on kijiji 2. Was contacted by Porter and told he has a buyer that cannot afford the full price so the dealership was going to buy my car and finance it to them. 3. Made me drive an hr from home to see the car. I was told that it would be inspected by a mechanic and as long as everything is good the car would be sold. 4. Tried to sell me a Hyundai while I waited for my car to be inspected. 5. When I did not buy the Hyundai I was told that they will not buy my car. They offered my a wholesale price for it. I am not a wholesaler. I did not pay a wholesale price for my car. Nor was it listed for one. This dealership really is a stealership. They coned me into coming in just to try and sell me a crapbox. I just lost all respect I had for Hyundai. They lied to me multiple times. My vehicle was not even looked at by a mechanic and they did not even look at my add. Thy asked me stupid questions multiple times that were all listed on kijiji. I would not reccomend anyone deal with this business their staff all seemed shady. Especially the service manager that tried to muscle is way into the conversation and intimidate me. Sorry it didn't work. In the end they didn't even bring my car back to me. I had to walk all the way to the back of the dealership to pick it up. Unbelievable. I made my wife drive behind me because I thought my car would be sold. Please avoid this dealership at all costs. They will cheat and rob you. More
by Conflict99
Employees Worked With
Porter and service manager
June 28, 2013
Even with the $500 incentive to refer people to this dealership I wouldn't dare subject my friends and family to this junk. My first new car experience, and it was horrible. I expected to walk out of th dealership I wouldn't dare subject my friends and family to this junk. My first new car experience, and it was horrible. I expected to walk out of there spending NO MORE then $27,000...and what did my bill of sale come to? $39,000. I feel scammed, and would never want to buy another new car due to this whole crap shoot. Don't expect to feel like part of a family, you are definitely just another buck in their eyes. In terms of servicing, I waited 4 hours at the dealership because the shuttle was jammed ( to her credit the shuttle lady is very nice )...but after everything was said and done, I got a measily $30 off of my $347 bill. They didn't lose any money off me as the final bill was to total $330. That was definitely the last straw for me ever going back. I wanted to push a complaint..but why bother, it's just going to fall on deaf ears. The review may sound like another dealership trying to discredit a competitor.... I can reassure you I'm just a poor sap who got taken advantage of. Just save yourself the anger and check out ANY other dealership..anywhere else. More
by AVeryWearyCustomer
Employees Worked With
He got fired the next day.
June 26, 2013
I was very happy with the service and treatment that I got at the Sherwoodpark Hyundai. I have refered family and friends to this dealership. Craig Sabourin went above and beyond with his service... he an got at the Sherwoodpark Hyundai. I have refered family and friends to this dealership. Craig Sabourin went above and beyond with his service... he answered all of my questions, and even gave me his personal cell number so that I could reach him after business hours. I would definately come back as a customer and am very happy with my new Genisis!!! More
by PerryH1
Employees Worked With
Craig Sabourin
June 21, 2013
I bought a vehicle here, I was given a payment before I went into the finance office of $350. I reviewed my paperwork after signing and got home and they had added some anti theft fee and other fees over $ went into the finance office of $350. I reviewed my paperwork after signing and got home and they had added some anti theft fee and other fees over $1000 which was not ever discussed from the finance lady who was very unprofessional , she was wearing ugly glasses and braces not sure of her name. I called several times and asked to have an explanation was passed on to mike gardener the finance director and he refused to change or explain the extra fees, he always put me off or just didnt give me a straight answer. I would never shop here again service was horrible and there was even 560 km on my brand new car??? Buyer beware!!!!! Also the gm craig is very unhelpful and ignorant by this point I just cut my looses and take my business elsewhere. More
by Koopyou
Employees Worked With
Mike gardener
June 06, 2013
My wife and I went to look at Hyundai Santa Fe's and Tucson's. We were greeted by Alberto, who was a very nice and helpful salesman. Alberto took us for a test drive and gave us all the paperwork on the Tucson's. We were greeted by Alberto, who was a very nice and helpful salesman. Alberto took us for a test drive and gave us all the paperwork on the vehicle we liked the most. Alberto's boss, Noel, wanted to sit down with us and discuss a deal on the vehicle. Noel seemed nice at the time and promised us a lot of things, summer tires (that they had in storage), a set price with no hidden fees, 4% financing rate, etc. Once we agreed on a price I was to meet with Finance, Jason, in 5 minutes. Everything at Sherwood Hyundai is 5 minutes, which really means 20-45minutes. So my wife went home as we told the babysitter we would only be gone for a few hours and had been waiting for finance for over 30 minutes, after shopping for 1 hour at other local dealers. I met with Jason who was very friendly, just never explained everything to me, but he did tell me the best he could get me was 5.99% financing rate (another Noel lie) and I was just ready to leave (cause I was sick of sitting around waiting). He showed me some numbers and they were close to what Noel had showed me so I signed the paperwork. Before I left Noel promised that when I came back on Monday at 4 pm I would have my summer tires installed. On Monday when I was looking into insurance I noticed 2 hidden fees I had never discussed with Noel. I decided to discuss this with him when I got to the dealership. Arriving there I was told the service department was double booked and would not do my car until a week later. Noel was not around, or so I was told, so I decided to wait for the call I was promised to set up a summer tire install for next week. After a week of no calls I called 5 times, I was told Noel and Alberto were busy and would call me back. No calls were returned. So I put my frustration on Twitter and 5 minutes later I had John call me. He asked how my service was and my experience at Sherwood Hyundai, I told him I was very frustrated with not having promises fulfilled and no one returning my calls. John booked me in for a tire change with service at 4pm the following evening. I arrived at 350pm to be told I was not booked in and I could come back tomorrow morning to have the tires installed. I informed service I work at 7 am and could be later but only about 8am. Service promised I would delivered at work by 8am. I arrived at 7am the next day and was in a shuttle with multiple people, the Driver Joanne was very very nice and it was not her fault I was dropped off at 9am, the service department should not have promised I would be at work by 8am. Joanne was great and very sweet as she offered to work late to pick me up so I would be picked up right at 330pm from work. I received a call from Alberto during a meeting at work about the tires they had found in storage for my vehicle, they were another set of winter tires. I did not have time to complain so I just said put them on and I will be there at 4pm to get my vehicle. I asked to speak with Noel when I arrived and he said 5 minutes, get use to that time if you go here. Noel never came to talk to me, and after 15 minutes I walked the show room to see if I could grab Noel or Alberto to talk. Craig came out instead and introduced himself as the GM of the dealership. I discussed my frustrations with Craig, the 200+km's of driving back and forth from dealer to home, being late for work, unfulfilled promises, 2 sets of winter tires, no summer tires and surprising extra costs. Craig immediately ordered me summer tires, set me up with an appointment for the tire change and promised me a dealer vehicle for the day my vehicle was in for service. Craig upheld every promise he made to me and even came in to work early so I could be at work on time. Craig even has sent in a request to give me back $400 for the questionable cost Noel added to my bill. I would go back to Sherwood Hyundai for another vehicle but I would deal only with Alberto and Craig. Stay far far away from Noel he will promise you everything and will not follow through with it. Overall I am now happy with my vehicle, it is a great family vehicle, has winter tires and brand new summer tires, remote car starter and full warranty until 2015. With the $400 back, we got the vehicle for about $2000 less than all the comparable vehicles we saw on kijiji and auto trader. Craig, Alberto and Jason will be getting business sent to them from me but like I posted earlier I will make sure no one deals with Noel. Honestly if it wasn't for Craig's help the past few days this review would have been all bad or very bad. Sherwood Park Hyundai is like every dealer, just be careful and don't get tricked into taking the lies and make sure they fulfill their promises. Good luck everyone. More
by Bozzy13
Employees Worked With
Noel Callahan , Alberto Nava , Craig Sabourin , Jason Fredericks, Joanne Budjak
June 03, 2013
The staff at Sherwood Hyundai were great! The deal they gave me was fantastic, but more important was the service they provided to me and concern for my needs and the after sales follow. It's worth a trip gave me was fantastic, but more important was the service they provided to me and concern for my needs and the after sales follow. It's worth a trip to see these guys! Keep up the great work! More
by angusroepeck
Employees Worked With
josh and nathan
