Sherwood Honda

Terrible Customer Service I've been a loyal customer since this dealership opened and have purchased 2 vehicles and service my family's 4 Hondas regularly. On many occasions, t I've been a loyal customer since this dealership opened and have purchased 2 vehicles and service my family's 4 Hondas regularly. On many occasions, the service has not been done by the agreed time causing me to have to have the shuttle return me to work or make other arrangements. I always drop the car at 0700 when they open after making and appointment and they usually have the day to complete it. Sometimes I need the car by 2, sometimes by 4. Should be plenty of time for a routine service. More often than not, the car is not ready and it is me calling to enquire, not the service department calling me to let me know that it won't be ready. The last time (and it will truly be the last) I had my car in for a 'B1' service which should have included a tire rotation. The shuttle picked me up at the allotted time and drove me to the dealership. Upon arrival, the car was not ready and the service advisor (Jon) started to scramble because he didn't know how much longer it would be. The shuttle driver overhead this and offered to return me to work and pick me up again in an hour. I returned and picked up my vehicle with no apology for the inconvenience. They hadn't rotated the tires as requested and I'm left to wonder what they actually did for the $235 they charged. A lot of excuses are offered but no real solutions, often blaming me for the miscommunication. As convenient as this dealership is to my work, it is overshadowed by the incompetence. I will take my business to another dealership. More

Salesman was very helpful and resourceful Came in to find a used vehicle and Leo was very professional and straight to the point. Answered all my questions and very respectful. They couldn't Came in to find a used vehicle and Leo was very professional and straight to the point. Answered all my questions and very respectful. They couldn't find what was in our price range but showed me lots of possible options. would recommend Sherwood Honda with no hesitation. Really satisfied with the cooperation. More

scammers We had an agreement over the phone along with email trail of paperwork just 8 months ago. anyway my wife and I came down and made it clear what we wan We had an agreement over the phone along with email trail of paperwork just 8 months ago. anyway my wife and I came down and made it clear what we want as per email and phone conversation. Took the vehicle for a test drive and then when we were all set we started working on the paper work only to find out they were trying to sell us 1. different color 2. used vehicle and not NEW and 3. according to the salesperson I was dealing with his manager told him to run the deposit anyway even though they didn't have the color and right model we wanted. Long story short, before they got a change to take our money and left us with the vehicle we didn't want I manager to get down to the dealership and rip the contract and as for the manager he just laughs at us. More

Such pathetic customer service!!Stay Away from this location The worst and most ridiculous customer service experience i ever had from a car dealer. Please never ever go here. They lied to me that a huge crack i The worst and most ridiculous customer service experience i ever had from a car dealer. Please never ever go here. They lied to me that a huge crack in my windshield was because they actually were driving the car through hot wash and then brought it out in cold and it cracked and just dumped the whole thing on me . They actually say even of some one breaks your car which you parked there for service... you are fully responsible for everything. Disgusting! More

Awesome Finance Manager:Keneel Prasad It was a great experience doing business with this guy very professional in dealings with the customer. I got my Honda civic lx yesterday. GREAT JOB! It was a great experience doing business with this guy very professional in dealings with the customer. I got my Honda civic lx yesterday. GREAT JOB! Keep up the awesome job. ALDRIN TIMBAL More

Great dealership Hello, this dealership went above and beyond in helping to facilitate a used car purchase. Great experience. They help me get all the information I n Hello, this dealership went above and beyond in helping to facilitate a used car purchase. Great experience. They help me get all the information I needed to make an informed purchase. More

Bought used truck. Best vehicle experience in Edmonton area Traded in one truck for another. Fantastic easy transaction. Salesmen was busy but somehow always made time to make everything happen smoothly. Would Traded in one truck for another. Fantastic easy transaction. Salesmen was busy but somehow always made time to make everything happen smoothly. Would answer text messages and follow through with every promise. Sales manager was straight forward and fair. Zero complaints and I have had the truck for 5 months. Used their service center for some warranty work and the work was completed in half the time they quoted. Shuttle was easy enough to get and picked me up again faster than anticipated. Truly a blessed transaction. Edmonton area has a horrible reputation for car sales but this place made all that go away. Thanks Todd for everything. Well done. More

play hide n seek with customers i have been a loyal customer but its a Terrible place to go to. i was refused a shuttle, they said we will finish in under an hour. after hour and a h i have been a loyal customer but its a Terrible place to go to. i was refused a shuttle, they said we will finish in under an hour. after hour and a half they said it will take one more hour. basically they ruined my day. will never go again for service there. More

Helpful friendly staff. Friendly, informed, honest, and upfront. Had a painless time purchasing a new vehicle and felt well taken care of the whole time. 10/10 would go bac Friendly, informed, honest, and upfront. Had a painless time purchasing a new vehicle and felt well taken care of the whole time. 10/10 would go back. More

Amazing experience! I highly recommend Sherwood Honda! Cindy was amazing to work with and was very knowledgeable in the product she was selling. I had been to several dif I highly recommend Sherwood Honda! Cindy was amazing to work with and was very knowledgeable in the product she was selling. I had been to several different dealerships, test-driving several different models so I was able to compare the service back-to-back with other dealerships. Sherwood Honda went above and beyond and exceeded my expectations! I would highly recommend them in the future to family and friends looking to purchase a vehicle! We also dealt with Eden, who was in charge of the finance aspect of the purchase, and she was phenomenal! I could not be happier! More