Sherwood Honda

Horrible Service The service department is horrible and seem to not care about your issues and will only try to suggest bandage solutions to get out of finding the und The service department is horrible and seem to not care about your issues and will only try to suggest bandage solutions to get out of finding the underlying issue. Our new 2016 vehicle has been having issues with the battery being drained and dying after leaving the car for only 3 days max. It has had the battery replaced twice already and they insist that nothing is wrong. The advisors, specifically Carolynn and the service manager (Martin Brown) told us that we should just drive the car/go for joyrides or invest in a charger which is ridiculous because why should we have to waste more time in our already busy lives or spend more money than we have to. We told them that the car is driven for at least 30 mins one way to get to work, but their reply was it should be a longer trip which blows my mind because I am not taking a detour or leaving earlier for work, which makes me wonder if they actually know what they are talking about. I have never ever heard of having to do these ridiculous things especially on a new car and no one that I asked has either, yet only Honda insists that this is solution and won't do anything about it. Also, when we were sold this vehicle, we were promised many things such as car washes and to date they have only done this the first time we brought the vehicle in. I strongly recommend not purchasing a vehicle here or visiting this location because you will waste your time and get talked down to. More

Great Experience My family and I have bought 3 vehicles through Sherwood Honda and have had an amazing experience each time. Thank you guys, we will be customers as l My family and I have bought 3 vehicles through Sherwood Honda and have had an amazing experience each time. Thank you guys, we will be customers as long as you keep taking care of us! More

Service department staff a complete joke . My wife took our 2011 pilot in for a timing belt. I called down to the dealership to inquire about it and I was informed they did not have my vehicle My wife took our 2011 pilot in for a timing belt. I called down to the dealership to inquire about it and I was informed they did not have my vehicle and my wife must have took it to a different dealership. I decided to go down to Honda and not to my surprise I found my car parked in the same place where my wife said she left it. This was to be a all day job and now it is noon. I asked for the service manager to relay my disgust and he laughed. Not hard to see why this service department is so dysfunctional. Sherwood Honda should be embarrassed to have him represent their company. More

Happy with how they looked after me after the purchase Noticed as I was about to drive away in my 2014 4runner I bought from them that the xm Antena was missing. They had no idea. I was quoted high prices Noticed as I was about to drive away in my 2014 4runner I bought from them that the xm Antena was missing. They had no idea. I was quoted high prices to get it replaced and installed. They ordered me a new shark fin antena and shipped it to me in BC. They also covered the install! Thanks Hoang Kwon and the team ther for looking after me months after purchase. I recommend Sherwood Honda! More

Unprofessional Customer service At first, The sale person seemed to doing well but everything screwed up. Dealer continuously changing his words before picking up vehicle. When I was At first, The sale person seemed to doing well but everything screwed up. Dealer continuously changing his words before picking up vehicle. When I was picking up, they hide their faults. They broke wheel lock key and did not say anything. IF SOMEONE REALLY WANT TO BUYING VEHICLE FROM SHERWOOD HONDA, HAVE TO CHECK WHOLE VEHICLE VERY CAREFULLY BEFORE PICKING UP. More

No Hassle! Came in after visiting another Honda Dealership. This experience was so much better. Everyone I met was very helpful. It was a great experience with l Came in after visiting another Honda Dealership. This experience was so much better. Everyone I met was very helpful. It was a great experience with low pressure. More

terrible They make me feel cheap and make laugh at me. Whatever you doing Don't buy vehical from here. If you don't do the full price they yell at you. They make me feel cheap and make laugh at me. Whatever you doing Don't buy vehical from here. If you don't do the full price they yell at you. More

Constent harassment If you make an honest bad review with Sherwood Honda they WILL harass you for months until you take down your review, but they won't do a thing to rec If you make an honest bad review with Sherwood Honda they WILL harass you for months until you take down your review, but they won't do a thing to rectify the problem they have caused. Careful. More

High Prices Shop Elsewhere I was looking to buy a new Honda Civic and shopped around in the Edmonton and surrounding area. Sherwood Honda quoted me the highest price out of the I was looking to buy a new Honda Civic and shopped around in the Edmonton and surrounding area. Sherwood Honda quoted me the highest price out of the five Honda dealerships I compared. They are also very slow to respond to emails. More

Wonderful Service This was one of the best experiences I have had in a long time. Was driving up from Texas to visit family when the TPSM light came on and was on for 4 This was one of the best experiences I have had in a long time. Was driving up from Texas to visit family when the TPSM light came on and was on for 4 days. Scheduled to take it in and of course the light went off on the way to the dealership. Still took it in and the tech checked all the tires, reset the sensors, checked the computer and gave the car a complete going over including a car wash. It was great service and when I went to pay the bill it was no charge. What a great experience and unexpected surprise for a visitor from the States. More