Sherwood Honda

If you like getting hosed Went in to talk about trading in my 2012 f-150 roush edition for a small car for bombing back and forth to work. Prior to heading into the dealership Went in to talk about trading in my 2012 f-150 roush edition for a small car for bombing back and forth to work. Prior to heading into the dealership to look at a few cars, I punched in all my info into their “trade in calculator”. When i arrived to look at the cars, i didnt find anything that really wowed me but they were obviously convinced that i would buy the first thing i test drove. They confirmed with me the number for my trade in from their calculator, and then told me theyd have to take that price down 6500$. I was less than impressed. When asked what that 6500$ was for the sales lady told me she wasnt sure, and that they had to do an inspection once they bought my truck from me. That truck was under warranty up until 4 months prior and had been in for all its service. It ran like a top. Needless to say i told them to pound sand and walked out of there cometly annoyed. Worst... dealership... ever. I wont be back. Take your buisness absolutely anywhere else. More

Wouldn’t bother with them again You get wonderful customer service while you are buying a new vehicle but after everything is said and done, they drop the ball with their service dep You get wonderful customer service while you are buying a new vehicle but after everything is said and done, they drop the ball with their service department. Worst service by far. I rather go all the way to St. Albert Honda to get great service. Too bad I’m stuck with Sherwood Honda for my oil changes since I have the Oil change package. 👎🏼 More

Issues, but we’re dealt with Dealt with customer complaint orderly after many issues trying to get resolved, I posted some reviews and then they finally took me seriously and want Dealt with customer complaint orderly after many issues trying to get resolved, I posted some reviews and then they finally took me seriously and wanted to help More

Very satisfied and strongly recommended Absolutely the best car shopping experience we ever had, our sales man Max listened to our needs and wants and was very pleasant to deal with. He hel Absolutely the best car shopping experience we ever had, our sales man Max listened to our needs and wants and was very pleasant to deal with. He helped us pick the right car and accessories and gave us a very good deal. The managers and finance associate were not pushy at all and were very humble. We are very satisfied with our experience. More

Great experience, will be back! I shopped around, a lot, approximately 15 dealers looking for a new compact car. Sherwood Honda was straightforward and honest. They didn't belittle I shopped around, a lot, approximately 15 dealers looking for a new compact car. Sherwood Honda was straightforward and honest. They didn't belittle any other dealers (which many do), they didn't try to sell me any BS like "those cars are awful" or "that sales center is shady". They let me do my research, and when I came back to them in the end, they were happy to assist me and gave me the best possible price that any comparable Honda dealer had offered me. The salesperson Madi was quick to keep in touch and answer all of my questions. Never pushy, but very knowledgeable and helpful. In the end, I got the car I wanted at the price I feel is extremely fair while shopping close to home. Extremely satisfied and will recommend all day long. More

Happy to find them After visiting several stores we were relieved to find the difference at Sherwood Honda. Our sales guy walked us through the car and actually answere After visiting several stores we were relieved to find the difference at Sherwood Honda. Our sales guy walked us through the car and actually answered our questions. We then got into numbers and they were completely upfront throughout the process More

Love the service here Every department has given me great service at Sherwood Honda. Every time I come, everybody is cheerful and helpful! We will definitely be replacing Every department has given me great service at Sherwood Honda. Every time I come, everybody is cheerful and helpful! We will definitely be replacing our next vehicle with you guys! More

Worst customer service ever We bought a brand new Accord in January. The salesman was really nice, the finance guy was a complete idiot. He wrote down my husband's income as be We bought a brand new Accord in January. The salesman was really nice, the finance guy was a complete idiot. He wrote down my husband's income as being a tenth of what it is so the application was declined. Instead of looking over the application and thinking something was odd, he told my husband he would need a co-signer to complete the application. My husband told him there was no way that could be possible, we have amazing credit and he makes a lot of money, and the finance guy argued with him. When the finance guy finally agreed to look over the application again, he realized his mistake and we were approved. The same idiot processed the contract with my husband's wrong birthday, wrong e-mail address and wrong mailing address. I didn't realize the mistakes until we were driving home (we live 30 minutes away from the dealership) and when I called them to tell them about the mistakes they freaked out and said they needed it fixed asap. We refused to go back because they had already wasted hours of our day to buy this vehicle so they couriered the documents to us to get signed. They then called twice a day every day until they received the amended documents, because they had sent us the originals and couldn't process the sale until they got it back. From that point on, our e-mail address and mailing address were incorrectly entered in their system. It took FOUR separate requests to get them to change it. Each of those times they told me they had made the change and when I called back to confirm it still hadn't been made. Fast forward to now, four months later. We had (stupidly) bought the oil change package, thinking it was a good deal so I brought the car in to get the oil changed for the first time. They only have my husband's name listed on the account and I asked them to add mine since I'm the only one who will be bringing the car in for service. The desk person assured me she'd make the change right away. When my car was done, my husband's name is called. Of course they didn't change the information like they said they would! It also turns out the tires need to be balanced and the air filter needs to be changed but they didn't even give me the option to have that done while the oil was being changed, they just told me after the fact! I'm stuck going there for oil changes because we paid for five years of them, but if anything else needs to get done I'm taking it to a different Honda dealership. More

Breaks your car and asks you to pay for the damage This is a review for the service department. The sales department I cannot speak to, and parts I cannot speak to. The service department has made this This is a review for the service department. The sales department I cannot speak to, and parts I cannot speak to. The service department has made this company categorically the worst business I have ever dealt with. Their lack of accountability for their actions speaks volumes to their credibility and you should avoid them at all costs. In September 2015 I went in for routine service and an oil change. When I got my vehicle back, I noticed that the check oil light was on. Thinking it was just a sensor that they forgot to turn off, I continued to drive it. Wouldn’t you know it, someone in their service department forgot to put oil back in! Do you know what happens to engines without oil? Yup, they seize! Considering the most material part of the oil change was missed, one would assume a very linear relationship of who is at fault. Sherwood Honda’s service department was. You know who they tried to blame? My last oil change, because it wasn’t ‘dealer authorized’. They fought tooth and nail to keep from paying for the cost of a new engine. Only after I enlisted the help of my lawyer-dad did they finally agree to pay for a new engine. The total time spent without a vehicle in this instance was approximately a month. At that time, my vehicle was my only way to get to work and school, and the amount of apathy displayed by the team was staggering. Fast forward to May, 2018 – my car gets broken into and the front passenger window is smashed. Because Sherwood Honda’s service department has scared me so badly about getting serviced at places that weren’t “authorized”, I genuinely feared the repercussions of taking it elsewhere for this much-needed service. I took the vehicle in to Sherwood Honda to get it replaced, which I was assured would be a breeze. I get it back at the end of the day, only to discover that they had broken the actuator in the door, making it so you can’t unlock the door from the inside or outside. This was absolutely not the case prior to their service. As you might imagine, I did a real quick turn back into the office where I told them what I noticed. The service guy apologized profusely and said they’d be happy to get me in for another appointment sometime that week so they could fix what they fully acknowledged happened during the course of my service. I bring it back at 7:30 two days later, after they had indicated it would be a service I could just wait for. Yeah, definitely not the case! The line of communication with the service department went completely dead. Knowing how difficult they are to deal with, I had my dad follow up with them. He was told that because the service would be laborious, it would be at minimum another $450 to get these repairs done. Repairs that they had necessitated happen because of their negligent service. This is very akin to mob tactics. You want protection from us? It’ll cost you! I am honestly astounded at the consistent level of inaction and dishonesty from the service department. My legal recourse is limited to civil courts, however in the event that a passenger is put in danger because of their negligence, let’s hope that they don’t get hurt, because xxxx hath no fury like a woman whose loved ones are endangered. In summary, if you purchase your vehicle from Sherwood Honda, beware the service department. Based on the amazing reviews of their sales team, it strikes me that all of the good customer service is limited to the sale. Once they have you as a customer (especially under warranty) they will treat you like subhuman filth. More

Needed a radio code. (New battery) I purchased a used Honda from another dealership. After a time as can happen with used the battery needed replacing. I did that myself. After replacem I purchased a used Honda from another dealership. After a time as can happen with used the battery needed replacing. I did that myself. After replacement the radio did not work and I was told I needed a code for the radio to work. I drove unannounced to the Honda service center in Sherwood Park. They cheerfully accommodated me immediately and had a young cheerful fellow make the adjustment. He had to reset the system by disconnecting the battery and reconnecting it. For all of this I was there 15 minutes and absolutely no cost to me. Everyone was friendly, helpful and accommodating. More