River City Ford

Big fun family It was like we were part of a big fun family full of fun and full of jokes. The young salesman who helped my wife and I out was the best salesman I ha It was like we were part of a big fun family full of fun and full of jokes. The young salesman who helped my wife and I out was the best salesman I have ever had. He helped us get the deal we wanted and the truck we wanted. I'm afraid I forgot his name but I will forever remember his face. Thumbs up for River City Ford More

Successful Sevice Visit The team at River City do a great job of explaining the finer details of your vehicle’s health to the customer. The service promised was delivered o The team at River City do a great job of explaining the finer details of your vehicle’s health to the customer. The service promised was delivered on time, and met all expectations I had. A specific shout out to Dave Walker who always makes visits to RCF a breeze. Go see Dave! More

Quick and efficient Made a call to get an issue looked at; was in / out in the same day; issue resolved! Would highly recommend to anyone looking for service to their For Made a call to get an issue looked at; was in / out in the same day; issue resolved! Would highly recommend to anyone looking for service to their Ford vehicle. More

staff Staff is friendly, efficient, knowledgeable about product, taking time to explain and answer questions, personable, reasonable, intentional about maki Staff is friendly, efficient, knowledgeable about product, taking time to explain and answer questions, personable, reasonable, intentional about making personal connections for the long term More

Great Dealer - Thx! Great experience at RCF. No complaints. All staff were very easy to deal with. Management gave me a great deal as well. Will recommend and buy from a Great experience at RCF. No complaints. All staff were very easy to deal with. Management gave me a great deal as well. Will recommend and buy from again. More

Quick Service Lane... Tire Sensor light in My experience with River City Ford was excellent! The two gentlemen that helped me on Tuesday August 6th were more than helpful and took the time to e My experience with River City Ford was excellent! The two gentlemen that helped me on Tuesday August 6th were more than helpful and took the time to explain why my light was on. Turns out the people that put my tires on forgot to put the sensor back. Would highly recommend River City. Have always had great service! Thank you More

Trust is lacking This dealer is not trustworthy. Prices quoted is not what your charged when it’s time to pay. Shop fees were suddenly added when bill came This dealer is not trustworthy. Prices quoted is not what your charged when it’s time to pay. Shop fees were suddenly added when bill came More

Excellent service. Friendly and helpful staff I have always had great service provided in a timely manner. Friendly and knowledgeable staff were able to explain any issues with the service appt. I have always had great service provided in a timely manner. Friendly and knowledgeable staff were able to explain any issues with the service appt. Shuttle service provided by friendly drivers More

Fast and efficient service I have been treated very well at River City Ford... anything from getting my vehicle in quickly after showing up without an appointment, to fixing my I have been treated very well at River City Ford... anything from getting my vehicle in quickly after showing up without an appointment, to fixing my vehicle as needed in a timely, cost efficient manner. Staff are friendly and helpful. More

Fourth time and still isn't fixed So I have a 2013 Escape with the extended warranty and $100.00 deductible and for close to a year now I have taken the vehicle in repeatedly for trans So I have a 2013 Escape with the extended warranty and $100.00 deductible and for close to a year now I have taken the vehicle in repeatedly for transmission hard shifting issues 2nd to 3rd gear to your dealership for repairs, So Ford engineers and their wisdom decided not to install a dipstick in the transmission, the following day they call me up tell me that my vehicle is fixed and that I was just low on fluid, again because there is no longer a dipstick in the transmission its impossible for anyone but a service tech to check and when I arrive they have the nerve to charge me close to $150.00. So as I leave the transmission is still doing the same thing hard bang 2nd to 3rd, I turned around back to the dealership this time a Tech came for a ride and confirmed what I was telling him. the second time took it back a short time later left it with them and was told they would reprogram the transmission, after a few days I pick up the vehicle again and as I was leaving it was doing the same thing, went back again was told I need to put a minimum 500 Km on the vehicle so it can re-learn after close to 1500 km nothing had changed, was told to bring it back and on the third time they would change the valve body, went back picked up the vehicle and was told to put at least 1000km before I would notice a change, so after close to 2000km it is still the same and now going back a fourth time. I stop in back around the middle of April letting them know that nothing has changed and would be bringing the vehicle back but it wouldn't be till June as I was down to one car at the moment and was told that's fine. When I dropped off the vehicle around the middle of June I was told they most likely would have to replace the transmission and they would get back to me after looking at it, a few days later I get a call letting me know that my warranty had expired and I would have to pay for it. After speaking repeatedly with the service manager Derek Walker and explaining to him that the repair was never done right and I shouldn't have to pay, he said he would see what he could do and would contact the warranty company, after a couple of days he give me an attitude said no and I would have to pay for it myself. I understand there are protocols on how they do repairs but to keep putting a band aid on it and wasting my time knowing that there are service bulletins regarding transmission problems on Escapes is ridiculous, and now I'm stuck with a vehicle that is just not fun to drive anymore and is just sitting in storage. More