River City Ford

Bought our new 2010 F150 here. Good sales rep. Have continued with service there for four years & no major problems to report with their service. We have referred 2 family members & both are happy with continued with service there for four years & no major problems to report with their service. We have referred 2 family members & both are happy with their new vehicles & service. More

Very pushy and rude sales staff. It was as if they were going out of their way to make me feel uncomfortable because i wanted to think over a very high priced sale. Their behaviour was actually quite disg going out of their way to make me feel uncomfortable because i wanted to think over a very high priced sale. Their behaviour was actually quite disgusting now that i think about it. If you must buy a ford, I would encourage you to go elsewhere. More

We saw a vehicle advertised in the paper and stopped by River City on a Saturday to take a look. The vehicle was out being test driven by a customer but the salesperson Bob told us that he would call us i River City on a Saturday to take a look. The vehicle was out being test driven by a customer but the salesperson Bob told us that he would call us if the customer who had it out didn't want it. On Monday, as promised, Bob called to say it was still available. We went in to the city on Tuesday to look at the vehicle. Bob, our salesperson was excellent. He explained everything about the vehicle and also explained about the River City warranties, etc. Unfortunately that evening we couldn't come to an agreement on price. The next day we got a call from the Manager Ryan and we worked with him and came to a deal. Overall it was a good experience from start to finish. We were very happy with our choice and how the dealership handled everything. We would definately consider doing business with River City again and would recommend them to others. Just ask for Bob or Ryan. - John & Donna More

Promo Ad:. Test drive a new Ford and receive a 200 dollar Walmart gift cert.All kinds of smoke and mirrors,no Walmart gift cert.My next move is, and in this oder Ford Canada,Manitoba BBB and Canadian dollar Walmart gift cert.All kinds of smoke and mirrors,no Walmart gift cert.My next move is, and in this oder Ford Canada,Manitoba BBB and Canadian Department of Consumer Affairs.They can stick their $200 up ect. that's not important anymore.I feel it is more important to protect the public from this company. Samuel Morgan Will keep you posted. More

When I was sure that I wanted a specific new vehicle River City Ford had on their lot I dealt with Kyle in sales and Joe in financing. Both were very customer service oriented and professional. Kyle tol River City Ford had on their lot I dealt with Kyle in sales and Joe in financing. Both were very customer service oriented and professional. Kyle told me they added different options to the vehicle after meeting with me the first time when I was just looking so that they could try to sell it. Even though it changed the vehicle from what I wanted, Kyle said that they could change it back if I gave them a deposit. I gave them a $500 deposit on my credit card and did a credit application but didn't sign any paper work for finalizing the purchase before I changed my mind and decided not to buy the vehicle. When I asked for my deposit back Kyle told me to speak with Ryan the general manager. Ryan asked me why I didn't want the vehicle. When I answered he said he didn't care. He said he would send only half of my refund in the mail in 5 to 7 business days. He said he was keeping the other half because of the time and labour he spent on the vehicle and dealing with me. Ryan was very intimidating, insensitive and forceful. He seemed to want to punish me for not buying the vehicle buy keeping half of my deposit. Ryan's behaviour was very threatening. Kyle was watching. If you're not 100% sure of wanting to buy a vehicle from Ryan at River City Ford, do not give them a deposit. They won't tell you that if you change your mind, they will keep half for wasting their time. (There should be a sign at River City Ford telling potential customers that if you give them a deposit and decide not to buy a vehicle that there is a charge for wasting their time - half of your deposit) I don't think I will ever see my money again. I would be afraid if I saw Ryan in public because he seemed to be personally offended by my decision not to buy his vehicle. More

falsely advertised a bbq with all used car purchases and conveniently said at time of purchase it was no longer being oferred because we got a good price!!! also told vehicle originally was in KM but was ac conveniently said at time of purchase it was no longer being oferred because we got a good price!!! also told vehicle originally was in KM but was actually miles. Also told there was another set of keys but suddenly said they did not exist. Very shady..not trustworthy and living up to the whole used car dealer negativity..stay away!!! More