River City Ford

Service was great The service I received for my car was great. Ana provided a very reserved, non-pushy approach which is highly appreciated. She called several times to The service I received for my car was great. Ana provided a very reserved, non-pushy approach which is highly appreciated. She called several times to verify with me the car issue I had mentioned (power steering leak) and that it was indeed a problem and that my extended warranty would be covering the repair. She then phoned again to identify that the tech (during my arranged oil change and transmission flush) found issues with the strut mounts and a tie rod and that those would also be covered under the extended warranty. She also then phoned to tell me that the car was fixed much sooner than originally planned and that she would then be able to arrange for the shuttle service to come and pick me up which was really nice. Overall I’m very happy with the work and the calm non-agressive approach and help that Ana provided. Thank you very much Ana! You also have a great sense of humour :) More

Bad treatment The one lady I delt with in the service department with today so hostile with me and being a smart xxx! I didn't need her attuide I am already here pr The one lady I delt with in the service department with today so hostile with me and being a smart xxx! I didn't need her attuide I am already here problem that hasn't been resolved my 3 Rd visit anyone wouldn't be impressed but to get such treatment and disrespect and be a customer for about 3 years! More

Review of experience The sales rep (Justin) was very friendly and knowledgeable. We did not feel any pressure from him regarding the purchase of this vehicle. We would def The sales rep (Justin) was very friendly and knowledgeable. We did not feel any pressure from him regarding the purchase of this vehicle. We would definitely recommend this dealership to others More

Really good Pleasant people that helped alot. I would definitely recommend River City Ford to my friends & others. Thank-you for the help in the fast service & al Pleasant people that helped alot. I would definitely recommend River City Ford to my friends & others. Thank-you for the help in the fast service & also the body department for the quick service. Thanks Tyrone More

Review People are friendly and helpful, so far the service has been great! They were able to answer most of my questions and direct me to others who could he People are friendly and helpful, so far the service has been great! They were able to answer most of my questions and direct me to others who could help me. More

Fleet Service We use them for all our ford fleet units, we like the fact that they pick up and deliver our units back to us. they also give us quotes that are pret We use them for all our ford fleet units, we like the fact that they pick up and deliver our units back to us. they also give us quotes that are pretty spot on with real time lines More

Purchase of my new truck River City seemed to be the place to go. I've heard wonderful stories about their sales and their service from a few people I work with. Staff is fri River City seemed to be the place to go. I've heard wonderful stories about their sales and their service from a few people I work with. Staff is friendly and informative, and the service team is top notch also. More

John and Elliot worked hard to earn our business! We weren’t in the market for a new car for at least another 6 months, John reached out to us and we eventually worked out a deal we couldn’t resist. I We weren’t in the market for a new car for at least another 6 months, John reached out to us and we eventually worked out a deal we couldn’t resist. I appreciate his easy going approach, and desire to not just sell us a car, but find us a vehicle that made sense for our family. In all my years purchasing vehicles, sitting down with finance people is usually as painful as sticking needles in my eye. With Elliot, we laughed for 40 minutes straight. He was fun, informative and very helpful! Keep up with the humour Elliot, our world is too serious as it is and we need more people like you! Thanks again River City Ford! J. Michalyshen More

5,000km service Overall we received good service from the garage, however, we requested and paid extra for the vehicle to be washed and this was done performed to a v Overall we received good service from the garage, however, we requested and paid extra for the vehicle to be washed and this was done performed to a very poor standard. More

Better than it use to be Had an oil change and tire rotation done. Overall good customer service took about 1 hour better than the three hour oil change with appointment that Had an oil change and tire rotation done. Overall good customer service took about 1 hour better than the three hour oil change with appointment that it use to be. More