Richmond Hill Toyota

I am writing to tell you how disappointing and frustrating my experience was at this dealership. I was disappointed with the sales/lease process and with the lack of Covid 19 protocol. I will be frustrating my experience was at this dealership. I was disappointed with the sales/lease process and with the lack of Covid 19 protocol. I will be returning my car at the end of the lease and I will be purchasing my new car at a different dealership. I currently lease a Toyota Rav4 from this dealership. My lease ends on Nov 22, 2020. After being harassed from May 14th until this week by phone, email and mail to come in and discuss purchasing or leasing a new vehicle I finally gave in and went to the dealership. I did some research online and used the Build your Vehicle tool to decide on which car and model I wanted and to get an idea of what the costs would be. During my 3 ½ hours at the dealership I was lied to, given confusing and misleading information and pressured into signing a lease agreement on the spot. I find these tactics distasteful and at the beginning of the process had asked that we not do that dance. Ashraf and Tony did their song and dance show and at the end when I asked to take the agreement home to look it over before I signed it, I was pressured into signing it on the spot. I went home and looked over the paperwork I had been given and couldn’t understand it. After a phone conversation with Ashraf I discovered I had been double charged for an accessory and at that point decided I was going back to the dealership to discuss the entire document. There is a huge discrepancy between the online calculator and the information at the dealership which added to my stress and anxiety. This online tool is useless. At the time when I returned to the dealership I was done with the process and wanted out. I was then subjected to more pressure tactics to complete the deal which ended in my just asking for the return of my deposit and I left. While I was at the dealership there were two or three employees walking around with masks under their chins. This alarmed me as I am 71 years old and I have Leukemia. I mentioned it to Ashraf and he just shrugged as if there was nothing he could do about it. On my second visit an employee of the dealership walked between me and the car on the showroom floor (a distance of 3 or 4 feet away) and was not wearing a mask at all. He was within 2 feet of me!! What happened to distancing? Do you not insist that your employees wear masks?? It is the law. At this point I don’t trust anyone at your dealership. This process should be straightforward … no nonsense. I want to be told the real costs involved, I want it laid out in writing, I want to trust that it is the honest cost and the best price I can get. AND I don’t want to be confronted by employees not wearing masks to protect me from a virus that could kill me. I wear a mask to protect others and expect the same. More

We recently purchased a 2020 Rav4 from RH Toyota. Ashraf was amazing throughout the whole process. This was the most fun I had purchasing a vehicle! was amazing throughout the whole process. This was the most fun I had purchasing a vehicle! More

Thank you all for making my new car purchase and pleasant and fun experience. You are ways A+ and 5 Stars in my book . Thank you again. and fun experience. You are ways A+ and 5 Stars in my book . Thank you again. More

Excellent Dealership. We had a great experience dealing with Ashraf and Tony. Ashraf helped us test drive the Toyota RAV4 Hybrid Limited and explained all the features very nicely! We love the RAV4 Hybri with Ashraf and Tony. Ashraf helped us test drive the Toyota RAV4 Hybrid Limited and explained all the features very nicely! We love the RAV4 Hybrid. It is amazing! It has all the features we wanted, drives well and unbelievable fuel economy - so far we are getting 5.7 L per 100 km, city and highway combined. More

Kris Singh was outstanding; informative, knowledgeable, engaging, welcoming, pleasant - not pushy. Represented dealership as an ambassador. Will recommend him to our friends shopping for a car engaging, welcoming, pleasant - not pushy. Represented dealership as an ambassador. Will recommend him to our friends shopping for a car More

I recently purchased a 2020 Highlander from RH Toyota. Wilson is very patient, friendly and knowledgeable. He was very helpful in arranging test drive and guiding us through the whole purchase process. I Wilson is very patient, friendly and knowledgeable. He was very helpful in arranging test drive and guiding us through the whole purchase process. I will definitely come back to him for my next purchase. More

For our 35th anniversary, I chose a RAV4 Hybrid, primarily because of Ashraf who is very fine gentleman, knowledgeable & intuitive. A pleasure to deal with. primarily because of Ashraf who is very fine gentleman, knowledgeable & intuitive. A pleasure to deal with. More

I financed a 2018 Corolla in May of 2020 and was assisted by Sales Executive Mehdi Bonakdarzadeh. He was polite, courteous, and professional throughout the entire process. This was my first time purchasing by Sales Executive Mehdi Bonakdarzadeh. He was polite, courteous, and professional throughout the entire process. This was my first time purchasing a vehicle from a dealership and felt as though I was provided with quality customer service. Mehdi was both flexible and communicative and I left confident in my decision to use Richmond Hill Toyota. More

I purchased a 2018 Corolla IM at Richmond Hill Toyota through Bruce Potterton. I am very satisfied with Bruce's exceptional service from start to finish. Being a senior sales associate, Bruce: 1. is v through Bruce Potterton. I am very satisfied with Bruce's exceptional service from start to finish. Being a senior sales associate, Bruce: 1. is very knowledgeable of Toyota models and trims 2. helped me locate a used Toyota car of my choice quickly 3. provided me with the car history accurately 4. did not pressure me during price negotiation process (gave me time and space to decide independently) 5. helped me purchase the car at the price I was happy with 6. answered all of my questions during pickup 7. the car was immaculately detailed as per my request. I would purchase another car through Bruce in the future. Thank you for your great service! More

Ashraf Zohni provided excellent service to us. He is very polite and knowledgeable and he answered all our questions. He was very friendly and helped us in determining the right type of vehicle for our custo polite and knowledgeable and he answered all our questions. He was very friendly and helped us in determining the right type of vehicle for our custom use. Thank you Ashraf for all your help. We highly recommend his service for anyone. More