Preston Chevrolet Buick GMC Cadillac LTD

When I arrived the person at the door directed me to park down the isle. That was the only time in over 10 min standing there that I was spoken to. Of the three service writers two were busy including the on down the isle. That was the only time in over 10 min standing there that I was spoken to. Of the three service writers two were busy including the one closest to me. The one at the entrants and furthest from me was shuffling paper and never looked back. Guess he figured I belonged to the other guys because of where I was told to stop. When the service tech closest to me finished with the previous customer he attended to me and that went well. They were supposed to call me when the job was finished and didn’t. Please acknowledge that I am there and if you’re done with your customer look to see if there is anybody else that needs assistance. If it wasn’t for the salesman (manager last two times j bought there) I would find another dealer like my son because of the service department. More

Was not a good experience. Communication was lacking and most people I spoke with seemed like they were having bad days. Most updates I had to call in for. When I went to pick up my vehicle finally after t most people I spoke with seemed like they were having bad days. Most updates I had to call in for. When I went to pick up my vehicle finally after two days, they lost my keys and took close to an hour to find them. More

Good service. On time delivery thanks Easy in and out. Good service. On time delivery thanks Easy in and out. Clean facility. Helpful staff. Booking was easy and fast. Located near me and close to high Good service. On time delivery thanks Easy in and out. Clean facility. Helpful staff. Booking was easy and fast. Located near me and close to highway More

Worst service ever. Trying to replace chrome with black ugly stuff for recall. 6 hrs and they repaired nothing and called to say they don't have parts! I booked an appt a week in advance for them to order ugly stuff for recall. 6 hrs and they repaired nothing and called to say they don't have parts! I booked an appt a week in advance for them to order them. They don’t have the parts??? A Hummer with a Chrome pkg doesn’t want some cheap xxx black air vent attached to the front of our car. That was recall number one fail. You want chrome? Pay $149 shop rates and buy the product our recall is replaced with black not chrome louvre. Second recall Hvac connection wire that they ordered in or at least said they did a week before the reason for the wait. Ya they don’t have that part. Wrong one they had need to order in. So let me recap: 6 hrs no car, no shuttle that was booked. No updated texts on progress. No parts in stock when I waited for them to be ordered. Not able to replace recalled item with glue as recall states but instead put ugly black panel on hood. Then say they want to charge me shop rates to get my original one installed. Ask for manager. Refused to speak to him, “why I already talked to him?” Never mind. Step away from my vehicle. I will go somewhere else. No you can’t keep it for days while you try to order parts. What kind of gong show are you running here? Unfreakingbelievable!!! You should go under fast with that service! Never again! More

Great service , done on time and cleaning was excellent! Service advisor explained everything about the service and was easy to talk to and took the time to find me as I was waiting. Service advisor explained everything about the service and was easy to talk to and took the time to find me as I was waiting. More

My salesman Ulysses was very professional. He went out of his way to make my purchase seem effortless. Would recommend him to others when looking for a vehicle. his way to make my purchase seem effortless. Would recommend him to others when looking for a vehicle. More

Took my truck in for warranty oil change and lube in Jan/21. Missed greasing 3 lubrication points above mud guard. Took truck in July/21, nothing was greased. Jan/21. Missed greasing 3 lubrication points above mud guard. Took truck in July/21, nothing was greased. More

Very good service. I have been going there for many years. Everything was fine except for the car wash. I wish they would have dried it off. years. Everything was fine except for the car wash. I wish they would have dried it off. More

Very organized drop off. Was not advised of work completion and then receiving my vehicle was not well organized or timed well. After service vehicle was not washed. completion and then receiving my vehicle was not well organized or timed well. After service vehicle was not washed. More

I came in for an oil change and a repeated problem with the shifter. There was a lot of confusion about what was going to be done and when. After 3.5 hours I was told they were just putting my car back the shifter. There was a lot of confusion about what was going to be done and when. After 3.5 hours I was told they were just putting my car back together and I’d be on my way shortly. Then another 3.5 hours passed before I was on my way. 3 to 4 hours of the 7 hours was time my car was being worked on and the rest of the time was the service writer trying to figure things out. I understand that when a person is new to the job there is a lot to figure out but it would be nice for them to have a mentor to help them figure things out. More