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Preston Chevrolet Buick GMC Cadillac LTD

Langley, BC

4.4
647 Reviews

19990 Langley Bypass

Langley, BC

V3A 4Y1

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647 Reviews of Preston Chevrolet Buick GMC Cadillac LTD

November 06, 2021

Great job, done in time , free car wash free shuttles , service advisor is great at his job More

by lesam2007
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steven
Nov 08, 2021 -

Preston Chevrolet Buick GMC Cadillac LTD responded

Thank you for the positive review!

November 06, 2021

Chris was respectful, friendly and easy to deal with, something that does not always happen when a woman takes a truck in for service. They were very conscious of Covid protocols, and all I encountered w More

by Ann K Clegg
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris and others, but I do not remember their names
Nov 08, 2021 -

Preston Chevrolet Buick GMC Cadillac LTD responded

Pleased to hear this, thank you Ann!

October 30, 2021

Dealt with Prestons for many years always liked the service however the service department should have more direct contact with the service advisor not just the receptionist my original problem is stil More

by battrell
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don’t know
Nov 02, 2021 -

Preston Chevrolet Buick GMC Cadillac LTD responded

Thank you for the feedback, we appreciate it!

October 29, 2021

Excellent service. Had difficulties with my car. Service center was fully booked for the day, but they still managed to rectify my problems. Will always deal with Preston .Service advisor was very professio More

by Dewaldfamily
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service advisor. Very knowledgeable Jamal Dabir
Oct 29, 2021 -

Preston Chevrolet Buick GMC Cadillac LTD responded

Thank you for the positive review, we appreciate it!

October 24, 2021

Very friendly and qualified staff in all areas. I can highly recommend Preston dealership to everyone More

by TW
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Arjun Mehta
Oct 27, 2021 -

Preston Chevrolet Buick GMC Cadillac LTD responded

Thank you for the review!

October 19, 2021

Work was performed as scheduled - staff was professional and polite. I will continue to take my service work to the dealership. More

by clintbatke
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Rose in service
Oct 20, 2021 -

Preston Chevrolet Buick GMC Cadillac LTD responded

Thank you for the positive review, come see us again when you need service on your vehicle!

October 17, 2021

I booked an appointment a month in advance for a specialist to see my vehicle. I had not heard anything to confirm my appointment, so I called the day before and everything's all good. I show up for More

by erg
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Front desk
Oct 18, 2021 -

Preston Chevrolet Buick GMC Cadillac LTD responded

Hi there, we'd like to look into this, please let us know if you can provide a name or contact info you booked the appointment under so we can get to the bottom of this. Thank you!

October 16, 2021

I was very dissaponted in the service receptionists. I made 5 phone calls with no return call More

by Bmilne77
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
No name given in reception
Oct 18, 2021 -

Preston Chevrolet Buick GMC Cadillac LTD responded

Hi there, we're sorry to hear about and apologize for any communication issues. Please let us know if we can answer any questions or address any concerns. If you provide a name or contact info we can look into this further. Thank you.

October 16, 2021

I’ve had my 2018 Chevrolet Silverado at this dealership for 10 days now, no response from their service department on a minor issue. Extremely poor customer service. More

by TrishMcG
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Chris, Andrew
Oct 18, 2021 -

Preston Chevrolet Buick GMC Cadillac LTD responded

Hi Trish, thank you for the feedback and we are sorry for the frustration. Our team has reached out to both of you as of this morning. We appreciate your patience on this.

October 15, 2021

My appointment was in connection with a factory recall issue. Any delay with obtaining the part was due to GM. Preston staff were efficient and pleasant to deal with. An shuttle ride was provided (24 klm More

by redodds
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service counter, Stephen & shuttle driver
Oct 16, 2021 -

Preston Chevrolet Buick GMC Cadillac LTD responded

Thank you for the review, we appreciate it!

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