Preston Chevrolet Buick GMC Cadillac LTD

Finally found an advisor who I felt was honest. Graham Meyers is professional and courteous. He made sure I was aware of what was going to be completed and the time frame quoted was accurate. He al Graham Meyers is professional and courteous. He made sure I was aware of what was going to be completed and the time frame quoted was accurate. He also made sure I was aware of the next service items that would be required during my next regular service appointment. More

Great service, and faster than usual this time. Was a little disappointed that my car couldn’t be washed like it normally is. Was a little disappointed that my car couldn’t be washed like it normally is. More

I had a great experience with the service advisor. He was very helpful in ensuring that I was able to get my truck back right away. This was especially helpful because the agent who booked me failed t He was very helpful in ensuring that I was able to get my truck back right away. This was especially helpful because the agent who booked me failed to properly book a rental. More

Always friendly staff and pleased to answer your questions. Service Department is very knowledgeable and helpful. questions. Service Department is very knowledgeable and helpful. More

Airbag module recall. Waited 8 months for the part. 1st repair the dash codes were still on because the sensor was not reconnected fully. 2nd repair dash code was fine wit Waited 8 months for the part. 1st repair the dash codes were still on because the sensor was not reconnected fully. 2nd repair dash code was fine with the connector seated but now the whole dash is skewed and popping up in places where they took it off for the repair. Seems like the technicians don't care and no one checks their work before giving vehicle back to customer. While waiting, I heard a staff reporting another vehicle to the service Mgr for dash codes still active when they went to bring it out to return to the customer. Taking it back next week to have the dash sorted out maybe third time will be a charm... need to better train their technicians and supervise them properly. Will not be using this shop for future repairs. S. Holcik More

Tuesday May. 23.22, I had taken my 2020 Cadillac CT5 in for a oil change and tire rotation. The service advisor Graham Myers who took in my car was amazing. I told 23.22, I had taken my 2020 Cadillac CT5 in for a oil change and tire rotation. The service advisor Graham Myers who took in my car was amazing. I told him I would wait for the work to be done. He popped in 3 times to let me know what was happening because it was taking a little longer than expected and once done he came right over to me and said it was ready. Graham also remembered me from when he was the Service Advisor at Eagle Ridge GM in Coquitlam from when I purchased my 2017 Chevy Mailbu and brought in for service. Quality guy. Thanks again Graham for your quality work Dale Brown More

Always friendly and explained everything very clearly. Very clean facilities. Did what I asked them to do in good time. Very clean facilities. Did what I asked them to do in good time. More

Very poor customer service from service department employee. I had to raise my voice to remind him I was the customer as he kept saying he was too busy to address my concerns. employee. I had to raise my voice to remind him I was the customer as he kept saying he was too busy to address my concerns. More

This is an awesome dealership and srltaff is customer oriented and friendly service is the notm oriented and friendly service is the notm More

the online scheduling does not work and the people wanting to back that up don’t take the time the service guy Steven makes up for everything by taking care of everything for me I really appreciate St wanting to back that up don’t take the time the service guy Steven makes up for everything by taking care of everything for me I really appreciate Steven without him you would only get two stars More