Preston Chevrolet Buick GMC Cadillac LTD

Took several of my cars to Preston for servicing. In the past my corvette needed a starter replaced it with over a $1k invoice. Did several oil changes in the past. Took my Corvette in to do a diagno In the past my corvette needed a starter replaced it with over a $1k invoice. Did several oil changes in the past. Took my Corvette in to do a diagnostic and was advised needed a new clutch. Was quoted over $1800 more than other shops using original GMC parts.. As I was getting quotes and advised the sales person. He said are you doing it with us or not, I said getting comparisons and he advised $35 per day parking and get it off our lot asap. Was rude and not understanding at all. I will be taking my business elsewhere and disgusting the way a customer was dealt with. BTW Preston I was also buying the new caddy to upgrade mine lost that too. Cya best of luck! More

Great my truck was taken care of on time and also washed great people truck runs great great people truck runs great More

My service advisor, Behooz, was very professional, detailed and courteous with me. He took time to explain what my service package entails and advised on the best time to come in for my next service. detailed and courteous with me. He took time to explain what my service package entails and advised on the best time to come in for my next service. More

I was very pleased with my latest service with Preston. I was greeted by Jarret and he was very professional while dealing with me and reviewing my previous servicing records on my XT5. He recommended I ge I was greeted by Jarret and he was very professional while dealing with me and reviewing my previous servicing records on my XT5. He recommended I get a transmission fluid service, to which I agreed, and instead of the hour wait for just an oil change and filter it was going to be 4 hours. He arranged for car transportation back to my home so I didn’t have to wait in the show room. After I arrived home, I received a call stating the transmission fluid couldn’t be done at this time as they had to order 3 new plugs to do the servicing. That would have taken a couple of days to get delivered, so Jarret cancelled the service so I wouldn’t be without a vehicle during that time. He then organized car transportation to pick me back up and I was back at Preston within the hour. I was very pleased and thanked Jarret for taking care of me and my vehicle as well as he did. Thanks again, Preston and Jarret. Ted More

Very awful…. Don’t trust service tech….Never ever come back to this branch. The headlights on my car were having issues. After waiting for a month to get an appoi Don’t trust service tech….Never ever come back to this branch. The headlights on my car were having issues. After waiting for a month to get an appointment at the dealership, they ran a diagnostic test and told me that the ballasts needed to be replaced. They quoted me around $1,200, which I found very expensive. So, I sourced the ballasts myself — original GM parts from the U.S. — which cost me approximately $700. I then had them installed at a friend’s workshop. However, after installation, the issue persisted. We eventually realized that the problem wasn’t with the ballasts but with the bulbs. I replaced the two bulbs, and the car’s headlights worked perfectly. I went back to the dealership and explained the situation. I told them that due to their incorrect diagnosis, I ended up spending $200 on their diagnostic test, $700 on the ballasts, and an additional $500 for installation, which was unnecessary. Their response was that if I had replaced the ballasts at their dealership, they would have identified the issue with the bulbs and replaced them for free. Essentially, they tried to justify their mistake by comparing the price of the bulbs, which were around $200 each, to the $1,200 they had quoted me for the ballasts. Despite their incorrect diagnosis and the lack of technical expertise shown by their technicians, they refused to refund even the cost of the diagnostic test. More

I’ve had nothing but good experiences with Preston. Jerret Babin was a pleasure to deal with. Jerret Babin was a pleasure to deal with. More

I just got maintenance on XT4. Asked for complimentary wash and vacuum. It was washed not vacuumed. I was informed that couple things needed done but wasn’t even listed on the chec Asked for complimentary wash and vacuum. It was washed not vacuumed. I was informed that couple things needed done but wasn’t even listed on the check list sheet. More

I am very pleased with the service and recommendations offered by Waylon Kosinski, Service Advisor. He always walks me through what my car needs and what it doesn't need to keep me updated to ensure my c offered by Waylon Kosinski, Service Advisor. He always walks me through what my car needs and what it doesn't need to keep me updated to ensure my car is kept running in top condition. I give him a 10 out of 10. I totally trust his friendly and professional service and the work that is done on my 2016 Chevy Impala. I and my family have bought several cars from Preston Chevrolet Buick GMC Cadillac Ltd. and wouldn't go anywhere else. I highly recommend their dealership. Best Regards, Sandra Campbell More

This dealership charges me $199 plus taxes to diagnose I had a low battery. And it still has the same problem I brought it in for. had a low battery. And it still has the same problem I brought it in for. More

I bought my Chevy Silverado here and serviced here! I have been treated very well by all staff I have been treated very well by all staff More