North Edmonton Kia

Safety and Service above and beyond courteous Tho Banh,  The service I have received from Kia North Edmonton is beyond my expectation as a customer.  The customer service is professional, person Tho Banh,  The service I have received from Kia North Edmonton is beyond my expectation as a customer.  The customer service is professional, personable, and considerate.  Before the holidays I brought my Kia Soul in for a checkup and oil change, the service and genuine concern for my well being and safety resulted in literally saving my life.  The two new winter tires Kia North Edmonton installed were put to the test when I found myself sandwiched between a semitrailer and an oncoming vehicle as I was passing the semitrailer in the passing lane, during a snowstorm, I was traveling at 50 km when the semitrailer slowly skid into my lane and the oncoming vehicle drove closely onto my lane, the semitrailer and oncoming vehicle missed impact with me by seconds when my Kia Soul fishtailed, however the two new winter tires kept me firmly gripped on the icy road. Had it not been for the two winter tires that were installed for my safety during my checkup, I doubt I would be here to recount what can only be angels watching over me, and the exemplary service of Kia North Edmonton staff and management.  There are no recommendations one could adequately articulate for saving lives by providing precautionary measures when servicing a vehicle to ensure my safety, and the safety of the other people in the oncoming vehicle and semitrailer. It was on January 1, 2020 on Highway 1, I was returning to Alberta from BC for the holidays, a day I will not forget any time soon, and a Happy New Year indeed.  Thank you Tho Banh and Kia North Edmonton service staff.  The new management of Kia North Edmonton has improved the service 100%! More

Hidden fees for services in Edmonton, but we live in Calgary Absolutely furious about the purchase that we made in August still. We were promised a second key, but that didn't happen. We had to buy a new key a Absolutely furious about the purchase that we made in August still. We were promised a second key, but that didn't happen. We had to buy a new key and get our car keys recoded when they said oops, we didn't exactly lie, but they did. While we were getting our new set of keys ($800), we found out that the engine is nearly dead, so that's another $700 or so. They also made us sign $499 PLUS GST that we didn't need services like an oil change in Edmonton. Duh, we live in Calgary. Why would we drive to Edmonton for an oil change? That $499 also listed things that were already part of our used car. I did complain to AMVIC and North Edmonton Kia sent them some paperwork that we didn't get to see, so we're out over $2000 for what should have been a simple purchase of a what we thought was a good used car. Hard pass - walk away from this dealership. They're dishonest and will ding you extra charges that are usurious and just plain wrong. More

Hi Everyone, careful they are scamming with biweekly numbers. Here how, I contacted there online text team and they directed my enquiry to Wyatt and almost 3 days no response to my question. and than i numbers. Here how, I contacted there online text team and they directed my enquiry to Wyatt and almost 3 days no response to my question. and than i contacted them again and this time they directed me to Tristan. Now Tristan scenario is explained here. And i didn't get any response back when I asked for detail about the number Tristan quoted me. Tristan gave me biweekly 237 for 5 years for kia optima listed 18.8k, but according to payments it will be 32k and that is more than brand new which is available at way lower interest rate. And also initially tristan said interest rate will be 5.99 or lower and than trustan said 7.99 where they advertise 5.99 on there add. I asked tristan that what's the detail cos according to my calculation with 7.99 interest is 7.5k and car is 18.8k which mean it should be around 25. 3k but all other hidden feeses are around 6k and could you please provide me detail. Then NO REPLY. After that there MANAGER JUSTIN contacted me and I explained that this is the reason why I am not visiting because numbers are unclear and guess what NO REPLY. Thanks for saving my time and Money More

Hidden fees, promises made but not kept, no follow-up We looked for a specific used car and purchased it from North Edmonton Kia. Used is the key word here. We had tried over 7 different vehicles, but the We looked for a specific used car and purchased it from North Edmonton Kia. Used is the key word here. We had tried over 7 different vehicles, but they don't make this model any more, so it was a used vehicle. Every single dealership that we spoke to charged for the vehicle and GST, nothing else. But at North Edmonton Kia they dinged us an extra $499 for services and options that we didn't want, need, or were already part of the vehicle. We looked at the original quote that Chris S sent us and saw the price + GST, but nothing about the extra $499. We drove in from out of Edmonton to purchase this vehicle, we are not going to drive to North Edmonton Kia for an oil change, duh. We paid $499 extra so that we could sign that we declined all the extras.  Unpleasant surprise.  To be clear, the extras were services in Edmonton.  We live in Calgary, driving for service to Edmonton is not reasonable.  We stated this when we declined, but are still frosted about this extra. We were also promised 2 keys. But, that didn't happen, so now we're out nearly $500 to buy another key because our key has to be programmed. Since we were told that there were 2 keys we bought a steering wheel lock in case the other key showed up, another extra that we had to do because of the bad communication. We bought the car because it was odourless, but it wasn't - they cleaned it with Armour All,, I know because I slid on it, it was wet and slick when we got into the car to leave. We had to leave the car to air out because it stunk so badly.  It  stunk on the drive back. Both Chris and I had mentioned reactive airways and the reason we needed a no scent car. Thoughtless, non-responsive, unnecessary extra and hidden fees; I would never recommend this dealership. More

Great Experience A very non-pressured and positive experience. We dealt exclusively with Victor Adebiyi. He is professional, informed and works hard to make his cust A very non-pressured and positive experience. We dealt exclusively with Victor Adebiyi. He is professional, informed and works hard to make his customers happy. We purchsed a 2020 Sportage - if you want to be treated with respect - and deal with a genuinely sincere person - go see Victor!!! Thank you to the whole staff - we are very happy with our decision. J&P-Sportage owners! More

Great experience buying and service Just bought a 2020 kia soul lunar orange ex premium a couple days ago. Had a great buying experience with our salesman David. Went in about 1030am wit Just bought a 2020 kia soul lunar orange ex premium a couple days ago. Had a great buying experience with our salesman David. Went in about 1030am with no appointment and walked out by 230 with a new car. We also took my 2014 kia Optima hybrid to get serviced and had great exprience. Would definetly recommend the dealer and David. More

So nice Service centre was so nice. I had just a small problem but the got me in and fixed. Really fast a job well done thank you. Service centre was so nice. I had just a small problem but the got me in and fixed. Really fast a job well done thank you. More

Friendly service I would like to thank Jan for the outstanding help and service.She got me in without booking on a busy Monday, and resolved my problem in minutes, mak I would like to thank Jan for the outstanding help and service.She got me in without booking on a busy Monday, and resolved my problem in minutes, making my day less stressful. Good job! More

Over and Above Expectations Bringing any child to go vehicle shopping can be challenging at the best of times. Jason went over and above and provided pizza (my kid's favourite) Bringing any child to go vehicle shopping can be challenging at the best of times. Jason went over and above and provided pizza (my kid's favourite) while we waited for paperwork to be completed; not to mention setting her up on the free wifi so she could watch her videos! He had answers to all of my questions and was extremely pleasant to deal with. Logan in Finance was very knowledgeable and efficient at what he does - he provided me with the best deal that was within my price range. He knows his numbers and was able to make things work for me. I could not have asked for a better experience with Kia North Edmonton. More