North Edmonton Kia

Poor experience Purchased a used 2018 vehicle with 17,000 Km and took delivery on April 1, 2019. Since then I have only been able to drive the vehicle once and it ha Purchased a used 2018 vehicle with 17,000 Km and took delivery on April 1, 2019. Since then I have only been able to drive the vehicle once and it has been in the shop now for 26 days. First the starter seized up. Then the dash lights stopped working. And finally the sunroof motor stopped working. Still waiting for parts to fix that problem. The problem was likely someone (perhaps at this dealership) trying to boost it at some point and did it wrong which has fried the entire electrical system. All these issues were covered under another manufacturers warranty. But after all of this I found out that the second key that was provided with my vehicle was not for my vehicle. It was the same key but for another vehicle. Finally went in to speak to a manager today who essentially said that it is not their responsibility to provide a second key for a used car and they do not check to see if the second key works anyway. Regret buying this vehicle. Regret buying it from this dealership. Would not recommend. Shop around there are many other dealerships out there. More

Horrible If your considering buying from North Edmonton Kia, do yourself a huge favour and go elsewhere. You’ll save a lot of time, cash and headache. Absolute If your considering buying from North Edmonton Kia, do yourself a huge favour and go elsewhere. You’ll save a lot of time, cash and headache. Absolutely horrible to deal with. Lesson learned. Once the deal is done your nothing but money in their pockets. They got what they want, in the end that’s all that matters! More

False advertising. Disappointed. Last week, I went to buy transmission fluid at the parts department. They did not honor the displayed price in the display case. Inst Disappointed. Last week, I went to buy transmission fluid at the parts department. They did not honor the displayed price in the display case. Instead he took the price off behind the glass cabinet and said it was an old price and would not sell it to me at the displayed price. Just lost a future customer. My next KIA will NOT be purchased at North Edmonton KIA. Will not recommend to others either. More

Kia sorento purchase. My purchase experience today was very professional and friendly. There was no pressure from the staff and everything went smoothly and in a timely man My purchase experience today was very professional and friendly. There was no pressure from the staff and everything went smoothly and in a timely manner. Sales manager Darren Shaw did everything possible to make the deal I needed to happen. Product advisor David Edmondson showed and explained all my questions and concerns that I wanted to know. Finance manager Logan Macdonald did what he had to to make things work. Thanks again Kia North Edmonton, will recommend you store to people looking to purchase a vehicle. More

Full of laughter I would have to say i had the best experience a person could possibly expect purchasing a vehicle. Kris simons was on the ball with everything i neede I would have to say i had the best experience a person could possibly expect purchasing a vehicle. Kris simons was on the ball with everything i needed had sn snswer to all my questions and had us laughing from the moment we walked in. Such an amazing person to deal with i would strongly recommend north Edmonton kia and most definitely recommend kris anyday of the week THANK YOU for such zn amazing experience More

Good job Thank you Kuya Cesar Duculan for helping me to get my first car . I’m happy happy about it & excited. People working there are so nice. I will definit Thank you Kuya Cesar Duculan for helping me to get my first car . I’m happy happy about it & excited. People working there are so nice. I will definitely refer u guys! Thank you for the help. 👍🏻 More

Referral fee I referred one of my relative last year. then they told me i would get 500 once the deal will go through. The deal went through BUT what happened was I referred one of my relative last year. then they told me i would get 500 once the deal will go through. The deal went through BUT what happened was they gave me 250 only instead of 500. Reason, (the GM said) We’d lost the deal for over 1000. Yah right! it wasn’t my fault anymore! No word of mouth! Do not refer your friends or relatives to this dealership! Kia north edmonton. Dirty tactics! More

excellent Excellent service. They meet my demands. They stayed calm and patience after giving them attitude hahaha. Thank you guys. Everyone work as a team and Excellent service. They meet my demands. They stayed calm and patience after giving them attitude hahaha. Thank you guys. Everyone work as a team and work on my papers nonstop until i got an approval mostly Latry, Cesar, Justin and one of the manager that i forgot his name. Mischelle More

Amazing from the door to everything Kris was/is our sale guy. He made it very fun, exciting, met our demands, great sense of humor, easy going, all around great guy! come visit them! The Kris was/is our sale guy. He made it very fun, exciting, met our demands, great sense of humor, easy going, all around great guy! come visit them! They will get you the best deal that they absolutly can! I will NEVER go else where More

The shuttle driver This is not in regards to Hartley. It’s in regard to the early morning driver. ( I think his names zachariah) Today another customer and I were in the This is not in regards to Hartley. It’s in regard to the early morning driver. ( I think his names zachariah) Today another customer and I were in the van. Driver asked if we were in a rush we said no. We agreed to drop me off first. 40st 134 ave area. Other customer needed nait. We were driving down 137 ave when we were approaching 113a st. I realized it’s faster to drop the other customer off first. Then me. Then driver can take 137 ave back. So I piped up and said “actually if u turn right here (113a st) you can get to nait in roughly 8 minutes” ..... driver says “no id have to take yellowhead” first off who cares if you need to jump on the yellowhead. Either way I said “no you take a left onto 127 ave and a right onto 97 st and bam naits straight ahead” well, I’m not sure I even got my whole sentence out before the driver says with a slightly raised tone of voice “I was a cab driver and shuttle driver for many years my whole life. I know” I said “but it’s literally right there...” he said “no your wrong it’s not”......... I said “okay. that’s fine my dear.....” and we continued to my home. Well I live in a town home complex... so when we approached the complex, driver asks me “do I pull in here?” I responded with “well i don’t know you were a driver for many years your whole life you said shouldn’t you know?” He laughed in annoyance to my comment and said “ok” I said “next time don’t be a smart a** it’s rude and uncalled for” driver says in a loud and angry tone of voice “You need to not open your mouth so much hey, don’t talk so much”..... I also had the visor down to block the sun... well the driver got into my personal space and slammed the visor up very hard... this actually had me scared. He did say something to but I didn’t hear. So I said to him “now your going to display violent behaviours, stop and let me out.” (I was maybe 20 feet from my door way so I didn’t mind jumping out early). The customer in the back told me to just write a letter. I won’t take the morning shuttle ever again if it’s this individual. I’ll hang out at Kia till Hartley comes on shift. A customer should never feel fearful of their well being while dealing with a representative of the business. And given the last time I was with this guy he was actually ok, means that today he’s in a bad mood and can’t control his anger in the work place. I work in retail, and know that customer service is your key component to even having customers. I come back to North edmonton for the past 2 and a half years even though Sherwood is closer cause I love the staff. I love the customer service I receive from everyone there. I recommend this location to everyone I speak to. Which is why I still do a high rating. I won’t have 1 person ruin my thoughts on Kia... But I will say, watch what you say to this driver cause clearly he can’t handle his frustrations towards people in a professional manner. Thank you, More